Usuario invitado
16 de mayo de 2024
I'm unsure how some people have given 5 out of 5 reviews!! This hotel has a lot to improve on. If we'd have received 'the cheap deal' (which we found out about too late), we still wouldn't have been happy. Unfortunately, we were the 'naive' ones who booked with BA and paid full price which it definitely was not worth. This is more of a 3 star hotel at best. I was surprised at BA for endorsing this hotel. The positives - The entrance and reception area are quite nice, with a decent pool/pool bar and the restaurant is pleasant. I thought the food was good quality and we had a choice from a menu. This was changed every 2 days. The ability to take a cool box with drinks was a nice touch. There was a live female singer in the lobby one evening who was very good. Now the negatives - Mainly the hotel staff and service were the worst I've ever experienced in a hotel. The only friendly staff were, (Charles, 'Doctor', and Safraz, the restaurant manager). Also, Shaun who looked after us at the beach, was amazing, very helpful and really made our week. The rest of the staff were rude, unhelpful and looked at us liked dirt whenever I asked (politely) about anything. Most looked VERY uninterested. We are polite people and always treat people with respect, unfortunately, this was not always reciprocated. There was a female restaurant manageress and receptionist (both with short hair), who were particularly rude. When we walked in to the restaurant, generally, there wasn't a nice welcome, no smiles, no 'we'll be with you in a moment'. (Safraz was the only exception to this). Then there was the delay in food, now when we're on holiday, I'm not in a rush, I don't mind waiting but when it's 1.5-2hrs for a breakfast & lunch, it gets a bit silly and it 'eats' into your actual holiday time. Most people want access to decent coffee first thing in the morning and this was supposed to be available in the reception bar area, without having to go into the restaurant. However, even from as early as 7.30am it was empty and not refreshed. Then at breakfast coffee is served to you (in small cups) which you had to ask for and for further top ups. Asking for orange juice proved to also be a problem and also had to ask for. This would then be served in a tiny glass and never replenished. ( I'd suggest a self service bar for fruits, yogurts, toast, teas coffees...this would help with the waiting times). The hotel in general needed an update, the lounges and pool beds were very stained, ripped/broken. Thank goodness the beach was only 5 min walk from the hotel. The toilet seat in the lobby was always broken, despite me reporting it twice. In our room, (108) the sheets didn't fit the bed, which meant we seen the grubby mattress underneath. We reported this to the head cleaner, she said she has reported it many times but nothing has been done. Our shower, although powerful, wasn't adjustable and it just hit the back of the screen so you had to have your back to the screen to
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