Usuario invitado
8 de febrero de 2024
They are dishonest in representing their hotel and I did not read enough reviews before I booked it, realizing 8 hours later that I'd made a mistake. They would NOT refund anything even though they would not have had time to charge my card before I contacted them because it was late at night. My visa company is still trying to dispute the charge & we will be contacting our attorney if they do not resolve it. Bedbugs, guests unable to get back into hotel after dinner out, terrible parking situation, hairs on blankets on the bed, mold on curtains etc etc. I booked this almost a month before we would have stayed there but they contend they held the room for us for this time slot & would lose money. We will NOT stay at any place that has as many issues as are noted on reviews. ...and especially bed bugs!! We booked a beautiful villa not far from them & were given a totally refundable booking up until the day before arrival. Hotel Vos knows people will change their minds after reading more reviews so they have to make sure you can't get out of it.
Traducir