Hilton Garden Inn Kent Island

The hotel was very clean and the room was extremely spacious. The bed and pillows were very comfortable.

We still have not straightened out that I was charged before I came and now you have a pending on my credit card because we had to change the date. Travelocity said I have already paid and that’s it but the hotel has 2 charges pending. We need to get this straightened out!!!

Hotel and rooms are very clean. Staff was very friendly. Noise from nightclubs next door was loud thru late night

The reason to go to this hotel is the view. We have gone here for years. When you open the blinds with a view of the sun shining off the bay, it's hard to beat without traveling to Florida or the Caribbean. Unfortunately, we had to turn left off the elevator, which I knew immediately was not a bay view. My daughter, who had been so excited to book the trip for us didn't know that "bay-facing" does not mean "bay-front". Tried to change rooms offering to pay the difference and, even though there was obviously about a 10% occupancy rate on Sunday night in early February, 'there was just nothing they could do.' This despite the supposed GUARANTEE posted everywhere that they would make it right if there was anything amiss. Oh well, we figured, at least we can enjoy the hot tub later. Nope, that was apparently removed and now there is just this wonderful table sitting in the spot by the pool. I'm sure we are in the minority that having a table next to the pool is much better than a hot tub! (in case you missed the sarcasm: NOT). Oh well, we figured, at least we'll get to enjoy one of those great cookies that were always offered at the check-in area. Nope, apparently those are also just too customer friendly and have been axed along with the hot tub.

Water view and next to one of the best restaurants in the area(Fishermans Inn)

Not very clean, water pressure was terrible. Lights dont work or flickering or yellow tinge to them. Generally dingy feeling.

We had a great stay in the junior suite. It was a great size, beds were comfortable and we had a great view of the bay. The breakfast is a bit expensive in my opinion, but overall we had a great stay.

We started out with a room on the south side of the hotel and there is a cute bar on that side, but they were having a Halloween party with live music. I called and asked for a room on the other side of the hotel and was given a great room with a beautiful view. Very satisfied with our stay.

I expected something else for the money I spent. I asked for extra towels and had to go down and get them myself. Not what I expected from the Hilton name.