We stayed here as a last minute stay and it was absolutely miserable. This is a party hotel. We were just looking for a place to sleep for one night. For the amount we paid (over $180) you would think they would have more than one functional elevator, a working pool and hot tub, have clean mattresses, and better control of their guests. There are several ballrooms in this hotel, so again, you have a party hotel. There was a sports group of preteen boys (red shirts that said ‘Rangers’) who were playing hide and seek tag in the hallways, lobby, and elevator until about 11pm. Around the same time, the Jones family reunion got kicked out of their ballroom and brought the party to the room next to ours, with a connecting door. From 11:15pm-1:30am we called and walked down to the front desk a total of 7 times asking for help. The girl at the front desk was left there on a busy Saturday night with no help, no manager, no support. Police had been in the building for drunk patrons several times and she told me she had been trying to reach her manager for help and kept getting sent to voice mail. She offered to move our room, but my argument was that we should bot have had to move in the middle of the night, the loud party guests should move. She told me she could not move them because they were part of a group rate, so if she moved the loud room she would have to move everyone in the group. Not believable. She also said she had gotten several complaints about this room, not just from us. They did not quiet down until 2am. The clerk (Taylor?) told me she would comp my room but did not have the computer authorization to do it, but her manager Chelsea would be in at 7am. When we checked out at 9am, there was still no manager on the property. The new clerk told me that Chelsea would call me to comp my room when she came in (within the hour), but she never called. When we *****ped our bed this morning we noticed there was no mattress cover on the bed, and there was a huge stain on the bed. I also found dirty washcloths and towels on the floor of the closet in the room. If you are looking for a dirty party hotel, this is your spot. If you want a hotel that posts everywhere that your satisfaction is guaranteed but does not stand behind that, this is your spot. If you want a clean and restful place to sleep, go somewhere else.
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