XO Hotel Paris

I will never stay at this hotel again. Despite the staff being very friendly and welcoming. The bases of the hotel does not hold 4 star standards. I was able to check in the hotel way before check-in time the hotel was overbooked for the day I arrived. I assume the maid/staff was behind on cleaning rooms and did not do a full cleaning so I cleaned what I could and went from there. When I walked into my room( the classic or basic room), I noticed that the (not-free) mini bar was not restocked, and there is was a drink, already opened and halfway drank, along with the snacks and tea, or coffee that was never restocked. I am not sure if I was compensated, but they did give me mineral water on my last night staying. They never restocked anything from the mini bar and just tidied up my room after requesting a recleaning. This is also when I found out that whoever cleaned my room took my personal face towel mistaking it for the Hotel’s towels( there was only two small towels given, and I had only used one and left the rest on the floor to be taken) I’m not sure how they mistake my towel as the hotels but I’m not even sure I’ll be able to be compensated. On my last day I had a really rough night and wanted to sleep in. Unfortunately, that was short-lived by the fire alarm going off at eight in the morning prompting an evacuation. I also think the location is a far far from everything and not easy access to a metro or bus line. Highly I would not recommend this place.

Accueil très chaleureux et très professionnel.Très bon petit-déjeuner, avec des produits frais. L'hôtel est bien situé, à une dizaine de minutes à pied de l'Arc de Triomphe.

I usually travel over 4 months per year. I must admit I was NEVER treated SO BADLY! It is clear that this hotel,doesn’t understand what is HOSPITALITY Industry about! To begin, my room wasn’t ready when I wanted to check in at 3.00 pm. I had to come back at around 5.00 pm to access my room. At around midnight on our first night at the Hotel there was just no one at the reception desk. That created a serious insecurity feeling. Upon check out, although I am a gold member that allows me to leave slightly later, and whiteout any warning from the reception, I left the hotel an hour and 28 minutes passed 12.00 pm, I was rudely charged 100 euro penalty for being late, which is about 50% of cost of the room per day! Please be Extremely careful about this DISHONEST and DECEPTIVE Hotel.

We had a fabulous stay, the rooms were clean and stylish. The area was great and the staff were very friendly and helpful. We would definitely return in the future.

It was a Cooke trip, it was lovely, cozy room, great breakfast, the hotel is well located, I really enjoy it with my wife

Arrivé vers 23h, un acceuil un peu froid De passage , la chambre nous convenait mais tres petite et sans placard. Douche face au lit...est un peu étrange. Surtout pour des horaires décalés Etablissement très propre et tres bonne literie