The Pheasant Inn - the Inn Collection Group

Fantastic little Inn. Stayed for one night between Lake District activities at honister and buttermere. Around a 30 minute drive from both. Across the road from bassenthwaite lake which was perfect to cool down in after an active day. We stayed in room 25 which was delightful! Perfect for a family of four. Lovely little communal garden with a picnic bench. Easy parking. Staff lovely, and food was great! Will definitely return!

Overall, a lovely stay at The Pheasant Inn. The wait/bar staff were especially lovely - friendly and cheerful. The bed was enormous and so comfy - and the food was fantastic. Some of the best pub food we’ve had in ages. We walked to The Lakes Distillery (a bit muddy at this time of year, but lots of fun) - and it’s perfectly positioned to explore both Cockermouth and Keswick by car.

It is a really warm and cosy quality hotel. Not fussy eaters, but menu a little too fancy. Will definitely look at this group of hotels again.

Room fine, shower room excellent bur the main light was very dim making the entrance and desk very dark. I didn't see the coat hooks until the second day. The large towel had a frayed seam which I wouldn't expect. Overall i enjoyed my stay but found the temperature much too hot. I could cool the room by turning the radiator off but i didn't have summer clothes with me so i had to buy a shirt to be comfortable in the dining area.

Enjoyable stay in cosy surroundings with very helpful and friendly staff. A good place to stay to explore the northern lakes.

Disappointed this time around. Our first visit was excellent, we were greeted by a lovely team of ladies that worked really well together and made the experience really friendly, inviting and enjoyable. This time around the lovely ladies had gone and the team were rude at times. On check in we were not advised that breakfast was only served until 9.30am (which is very early for a wkd at a hotel) so when we arrived for breakfast at 9.40am we were made to feel uncomfortable and told we were late! Eventhough the menu actually states breakfast is served until 11am! We were then having to ask for glasses, spoons and there was no bread left for toast! The evening prior, following our meal, the coffee machine had been switched off before 9.30pm so my daughter was unable to have a hot chocolate before bed. Good luck to anyone wanting after dinner coffees! In addition there was a large, sharp piece of plastic in my daughters egg at breakfast. We were celebrating a birthday for the weekend break, so very disappointing on this occasion. We will not be returning.

It was a great hotel. Amazing food and comfy rooms.

We thought the rooms are clean and of a high standard, good bedding and showers that worked efficiently. Loved having dogs around, all well behaved and adds to the friendliness. Staff very efficient and keen to please. Will stay again, lovely garden and smartly kept grounds.

When I arrived to check in the receptionist was talking to another member of staff complaining about the Inn Collection Group and continued to do so for at least 3 minutes despite me trying to gain her attention. My request to dine had not been received and when we came down to dinner the staff member who was going to take us to our table left us whilst she chatted to a friend who was sitting at the bar. When our food came it was virtually plonked on our table. The final straw was when I came to check out the receptionist who took my payment by card on arrival had not recorded it and I was asked to pay again. Thankfully I had a copy of my card receipt. Also there was a definite undercurrent amongst staff that they were unhappy with their employer.