Usuario invitado
15 de mayo de 2024
I ordered a take away and was confused when someone picked up the phone and said hello! I had to ask if it was the Leaking Well the gentleman on the phone was pleasant but when I asked how long it would take and how much I would pay, he answered you get 10% off when you come in and it would take half an hour. That was a bit long but I thought they must be busy and I had to go back to my menu and work out how much money it cost and take away 10%. May I add that at Spice Fusion they work it out for you and the max I’ve had to wait in the week is 15 mins, especially as we were collecting the food. The food got picked up and when we were home the salad with the main of chicken tikka was missing and the popadoms and sauces we had paid for. I called them and the gentleman again was very lovely and said he would deliver the missing food which was great. But 1 and a half hours later a man came and just gave me the popadoms and sauce, but still no salad for the tikka main. When I got to try the meat, it was over garnished with coriander and uneatable and the chicken was so dry and covered in coriander. I called again and told them the problem and I just had an excuse next time I order, but frankly we won’t be ordering from there again. Can I just say the gentlemen on the phone were very professional and rectified everything verbally, it’s just a shame they could communicate to each other exactly what was wrong and actually rectify it. May I add the other dishes that were brought the people said it was very nice and they enjoyed their food. The only criticism was the chicken tikka was runny and there was a lot of food colouring used, ie in the pilla rice and the mint yogurt was almost alumnus green from all the green food colouring in it.
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