Myrtle Beach Resort

Wanted to refund and reschedule due to being hospitalized. Refund was refused because I didnt pay extra to have the ability to refund. Will not reserve there again.

On my first day and upon opening the door to enter, there was a horrible smell, a smell I cannot describe. I also noticed that my bed linens felt gritty. I also had 2 large roach bugs in my room. I notified the front desk the following morning due to arriving later in the evening. Maintenance was knocking on another door near me shortly after I had reported my complaints. I asked if he could step in and check the smell. He agreed that there was a horrible smell. He took my room spray and sprayed the vent stating that it is better. He also stated he would let the front desk know as well. After my second night there, I awoke in the morning with the room temp being 80 degrees. This of course was reported. The person who took my call stated that 4 other tenants in my area had the same complaint and that repairs would be made in order received which I felt was fair. I stayed away all day and when I returned the AC was working. My final morning there was no better. I had no hot water for my shower. I did not enjoy my stay here at all. The double doors that lead to the deck are very dangerous. The metal trim at the base of the doors is way too tall, probably at least 6” tall at the floor. One could very easily trip and fall onto the concrete or floor in condo. The TV set up was a challenge. Too many remotes and boxes. I am happy to report that the bed was comfortable but much too high for a shorter person like myself. I will not be returning. Management, you must do better

My room was really dirty. The process of complaining about this is not good. I have to determine if it’s clean within an hour, that’s a scam. You know people checking in are focused on other things in the first hour. Also the room had a lot of roaches.

Only issue was the dishwasher soap dispenser would not close so I’m not sure if dishes cleaned properly when I set it before leaving.

This is an excellent place for families. All shopping is so close. Lazy river and pools indoors and out. We really enjoyed our stay!

The area was clean and neat but it could use some updates on the property and to some of the rooms needs maintenance help patio sliding door was almost impossible to open, water in the shower would not stay hot and who give instructions to operate a shower they did, and there was no iron in my room I asked at the office for one and it took one whole day before one was delivered but I had already purchased one for a person who irons all his cloths it was very important to me. Oh, and the policies for checking out was very unsatisfactory because who checks out before 10:00 am and if you check out late it is a 75.00 charge per hour. This stay gets a rating of a three in my book badly needs to be updated

I love it. I love the way it makes you feel at home. Staff super friendly needed some assistance and they helped with no problem or attitude like the other staff at other locations and restaurants. This was the only place I found that real southern hospitality. I love it's across from a Walmart neighborhood and 2min drive from a food lion. The pools are well kept and CLEAN!!! I LOVE THIS PLACE AND IS NOW MY SPOT TO COME TO EVERY YEAR, ITS TRULY A HOME AWAY FROM HOME!!!!