Do not be deceived by any nice pictures that you may see, this hotel is disgusting. I booked a two night stay for myself and my boyfriend for our anniversary. A room with a hot tub. We pulled in and I got out of the car to check in. First off, they have tap pay terminals, but of course they don’t work. The lobby looked promising but we had a weird feeling. So we decided to look at the room before placing any items there. Thank god we did. The toilet was cracked. The room smelled like urine. The stairs were absolutely filthy to where the carpet was discolored with dirt. Walking up the stairs, I could smell *********. Funny because I booked a non smoking hotel. Streaks of something on the tubs and tattered duvet. I’ve stayed in nice rooms for 300 a weekend but they shouldn’t even charge 30 a night. There was trash in the hallways and I knew that I could not stay there. I can let some things slide, but as a completely sober couple, we don’t want to be staying somewhere where people are smoking ****. I started to have a panic attack, and we went back into the car. Instead of dealing with the front desk person who not only wasn’t friendly, told me “there are some local places” when asking for food recommendations for the morning, I called Priceline. Unfortunately, when they talked to the manager somehow my words were twisted and they told me “people walking around doesn’t mean they are doing drugs”, which was never something that I had claimed. It would have been nice to at least get a call from the manager so that I could tell them my concerns. I actually worked in a hotel a few years ago as a front desk agent, and keeping the hotel clean, safe, and giving my guests a good experience was something that I took pride in. Cleanliness and customer service are clearly not a pillar in Clarion’s mission statement. I was charged almost 300 dollars to walk into a dirty, ****-smelling, sketchy hotel. I understand why they don’t give refunds because any sane person would’ve walked right out as well. I was told because I didn’t get pictures, there was no proof. If your front desk agent is doing rounds, they will know where the **** is coming from, but my assumption is that they’ll take anyone who is willing to sleep in a tattered bed, soak in a dirty hot tub, and endure the urine smell. Maybe that’s why they don’t mind the ****, because it covers up the smell of trash in the hallway and urine. The cherry on top was the front desk agent didn’t even tell me where to go. I was handed a card and had to figure it out on my own. I advise anyone reading this to not give this hotel their business. They clearly do not care about their guests. We fell in love with Muskegon and will be returning again in a few weeks to re-create the experience. Thankfully we booked another property, and will be staying there.
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