105 Comentarios
Hilton Moorea Lagoon Resort and Spa
Paopao|A 2.52km de la Cook’s Bay
The property at the Hilton Moorea is beautiful, but starting to look a bit dated. As others on this site have recently reported, the staff is disorganized and apathetic. We had an emergency with a misplaced passport as we were departing for the airport to go back home to the States. We had already checked out of our room in the morning (no late check out granted) and were on the property as day guests awaiting our evening flight home from Papeete. We spent an hour in a hot luggage storage room right off the reception desk going through our bags over and over again to try to find the passport. The reception desk knew of the situation, did nothing to help, did not check in with us to see if there was anything they could do. At my inquiry, we were told that housekeeping had checked and didn't find it. After a fruitless hour long luggage search I asked at reception if I could go back to our original room and look for the passport and was told that there was another guest in the room. At my strong insistence, they called the room and fortunately the new guests answered the phone and agreed to check. The passport was in the safe - an obvious place. Housekeeping had not checked the room, they had merely not seen the passport in the safe when they cleaned after we departed (shouldn't housekeeping check the safe after guests check out?). The staff showed no urgency or concern during our emergency. We found the passport 10 minutes before we had to leave for the airport. If I had not insisted they call the new guests we would have missed our flight. It was very stressful. But that's not all! We took the last ferry of the day from Moorea to Papeete and planned to take a taxi from the ferry dock to the airport in order to make our 9:00 p.m. flight back to the States. We asked the Hilton concierge if she could arrange a car or taxi pickup reservation for us from the ferry to the airport. We were told it was unnecessary as there would be plenty of taxis there. Not true! We got our luggage from the cart and proceeded immediately to the taxi pick up zone and there were no taxis! Waiting with us was another couple from the Hilton who had also asked for car pick up to the airport and were told it was unnecessary. Since we had come on the last ferry of the day, the entire ferry terminal shut down shortly after our arrival and the four of us were standing outside the deserted building in the dark. None of us spoke French and were not sure if we would be able to summon a taxi by phone. We were afraid we would miss our flights. One security guard was still on site. He spoke no English, but understood our situation. Thankfully he came to our aid and was able to summon a taxi to take all four of us Hilton guests to the airport. It took 30 minutes for the taxi to come to pick us up and another 25 minutes to get to the airport. We made it, but all of us were stressed and upset with the Hilton for not arranging the car pickup for us as requested. Between those two totall
