Hoteles cerca de Estadio del Gran Cisne, Niigata

The hotel itself is quite nice, and the service at the reception desk was excellent. The staff in person were polite and genuinely tried to help with anything I needed during my stay. However, I was very disappointed with the phone service. When I called the hotel and spoke in English, the call was hung up on me. I tried several times and the same thing happened. It did not seem like the staff member on the phone was willing to assist or find a solution. This left a very negative impression. As this is an “International Hotel,” I expected at least basic English communication or an attempt to assist rather than disconnecting the call. I already informed the hotel about this issue and I sincerely hope they improve their phone service permanently. Additionally, the hotel is located 10 mins by walk from the city center so you will likely need to take a taxi to travel around. Overall, the in person service was good but the phone communication experience needs serious improvement.

Check in and out is fast. Being part of JR Train Group gave it immediate accessibility in same building in 2 to 4 minutes. Hotel lobby 3rd floor is same floor with JR entrance. Besides Seven Eleven store and about 40 meters distance walking to Yoshinoya. Many food shops around South ,West,East entrance. Bic Camera just across street. Room is ok with bath separated from toilet.

夫婦と小学生子ども2人で行きました。 昔ながらの旅館ですが、清潔感があり、 とにか**こで働くスタッフさんやご飯の美味しさは最高でした。 また、ピアノの演奏や、ウェルカムドリンクなども無料で大変満足な旅館でした。 また、行きたいなと思える旅館でした。 追伸 朝食は決められた献立ですが、大人用、子ども用に分けてくれています。 子ども用の献立も食べやすかったようでよく食べてました。 ご飯の食べ比べも大変良かったです。

I misplaced my gloves some where at a town I was visiting. The hotel staff were very helpful to help me call these places that I visited to check if they can find my gloves. Despite the language barrier, they were very proactive in their assistance and help. I cannot help but feel the famous Japanese hospitality from their services. They have an in house restaurant that served local dishes that you must try in Niigata, their service were also very polite and welcoming. I felt extremely comfortable with my stay in the hotel because of their attention to service.

Es un lugar fácil de entender y cómodo, justo al lado de la estación de carretera y la lavadora de pies. La limpieza es perfecta y puedo pasar un buen tiempo. La comida también es deliciosa. Especialmente el desayuno de autobús es bueno. Creo que es un buen hotel con buena relación coste-eficacia. La gran piscina pública es muy feliz, pero, debido a la inodora de la caldera, personalmente espero que la caldera sea un hábito más cálido.

Nice hotel withe rooms of various sizes. For me it was spacious enough. Bed was comfortable, would have liked one more cushion. Room was clean an I liked that i could open the window. It was quite hot in the room because the heater was turned on. Even if i turned it off hot air came out. Room was clean and had everything i needed. You can also get things at the front desk. Breakfast was buffetstyle and really very good with a lot of choises, both Japanese, local and western. Location was very convenient near the train station. About max a 5 minutes walk. Near the hotel there are a lot of places to eat or have a drink. At the station is a shopping mall.

I've not ever stayed Dormy Inn and this was the first time. It was very nice and impressive. Good onsen and clean facilities. I will try to find Dormy Inn chain near the places I plan to trip to. Thank you so much for the nice services the hotel provided.

The hotel was dated, using the physical key system for the room. Amenities were lacking compared to many other hotels. Room heating worked well but the water temperature was unstable. The room was dark even with all lights switched on.

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Enjoyed my stay here I had a single standard room small room good price has everything you need. Located right in the city many food shops and izakaya restaurants around about a 10-minute walk from the main train station. I enjoyed my stay :)