Hotel Nikko Niigata

Very comfortable and clean stay. Rooms are a good size and very quiet. Slept well here!

Very nice. Value for money. Quite posh, room on the smaller end. View meh.

The hotel itself is quite nice, and the service at the reception desk was excellent. The staff in person were polite and genuinely tried to help with anything I needed during my stay. However, I was very disappointed with the phone service. When I called the hotel and spoke in English, the call was hung up on me. I tried several times and the same thing happened. It did not seem like the staff member on the phone was willing to assist or find a solution. This left a very negative impression. As this is an “International Hotel,” I expected at least basic English communication or an attempt to assist rather than disconnecting the call. I already informed the hotel about this issue and I sincerely hope they improve their phone service permanently. Additionally, the hotel is located 10 mins by walk from the city center so you will likely need to take a taxi to travel around. Overall, the in person service was good but the phone communication experience needs serious improvement.

The view is very nice. If you are going to get ferry, it’s quite convenient since it’s just in front of the ferry terminal. Room is clean and spacious enough.

Fantastic view. I asked for adjoining rooms but they gave us rooms next to each other. The one room was a connecting room.  I asked if we could have the room that connected if it was available, it was.  The hotel was mostly empty. They charged us 22,000 yen to upgrade to the corner room to get the connecting room.

The hotel looks new but actually it is very old. My bad for not doing any homework before i booked. But honestly at this price, what does one expect. The parking is easy though and the car park has plenty of space too. The rooftop view of niigata is nice.

The service of this hotel was perfect. Breakfast buffet was very good and there were many things to have. But the location is not good because it is little bit far from the Niigata Station

Nice🫶🏻🫶🏻🫶🏻

It's a beautiful hotel, lobby has a sky-high ceiling, next to it is the breakfast area, which has fantastic food. Room is of a reasonable size, bathroom facilities are clean, and the view from the room is awesome. There's nothing negative about this hotel. If I have to pick on something, then it's the location, as it's not very near the train station or any convenience store. We also get to view the whole Niigata city night view at the top floor!