Imperial Suites

The service has always been a lovely stay until I extended my stay for an extra night. Ms.Sheila had a great attitude. However, the janitor decided to burst into our room without knocking and demanded we leave. Note I had already purchased an extra room the night prior. I walked to the front desk, and a hefty set lady had a distasteful attitude toward me because of my appearance. She started to lose customer service and yelled her voice and stated, “This is how I talk” Well, from my seven-year experience in customer service, it has never been okay to yell and try to argue with your customers. She also tried to threaten to “ rebuke” my stay because she claimed I had an attitude. Rooms are nonrefundable, so her having that authority should be reconsidered for your company. Extremely unprofessional and caused a bad view on the hotel.

Bed very uncomfortable. Very noisy. Can hear through the walls. Room not supplied with necessities. Lacked toilet paper, Hair dryer, iron. Shower floor very slippery. Almost fell walking in. Fireplace did not work. No one available to talk to. Office closed in am when I tried to check out, so could not get a receipt for business expense. The whole place felt sketchy and not very safe. Will not be staying here again.

I didn’t like that I had to sleep with the light on all night. My bed made so much noise everytime my partner or I move. We had one light bulb in the light. I was displeased with the room.

The room was nice and very true to the pictures online. Next time will probably book during the week since how many people was just outside the property.

There were so many people out in the parking lot and outside their room late at night, room was non smoking but smelled on smoke. Fire place didn’t work. Bed was noisy every time you sat on it. No elevator.

I won’t be booking imperial suites again. When we checked in the lady said as long as we don’t damage the room or smoke in their I would get my $60 deposit back at checkout. When we got to checkout, they said we couldn’t get it back cause we had decorations. We cleaned up the decorations before we even checked out and made sure the room was clean and she still refused to give me my $60 dollars back. Also, we couldn’t really use the TV because they wouldn’t let us keep the Roku remote.

Definitely not a feeling of safety. No lobby. There are mirrors above the bed with fluorescent lights all over. A lot of people coming in and out of there rooms. Not a safe place for a family!

Great location good price very clean the only problem was they didn’t have a iron for my clothes.

I’ve been there twice and it has always been a great experience once again. Highly recommend it.