The Horizon Ipoh By Iconique Espace

The service is terrible bad. they told room ready but no key place in. called many time all these number given never answer the phone. we are rush to next appoin**ent but they just ignored you. when we found staff, they were actually just sat at corner chit chatting among them. when we got the key, going to park our car at the space they given, again another car was there. called them, again dont want to answer phone. we have to send message by hope they reply. yeah they replied you to wait then give you another lot. my question is if you ready, mean you shld ready everything for us to check in. we not rush you but we get your message only we go. but all not ready. The mad things is dont want to pick up phone to care anout guest problem, if dont want answer phone, better don't put your phone to tell 'your call is important to us' toilet not clean, stain still inside. we have to use water to flush it. I will not recommend this place unless you dont care about services by the unit.

comfortable enviroment,all equipment is available,but master bedroom toiler got a bit water leakage

I love it. Easy to check in. Easy to access. So clean. Have an iron board, kitchen, and 2 bedroom. If you go with 2 cars, only 1 car can park at their parking lot. Another one need to park beside the road. Their Infinity pool is so good.

The Horizon@Ipoh is an exceptionally comfortable and clean place, perfect for families looking for accommodation. The ambiance is serene, and the facilities are well-maintained. It's an ideal choice for a relaxing getaway in Ipoh. Looking forward for next visit.

The jacuzzi and swimming pool water was yellowish. The carpark was not friendly if you drive a family car. It's a HUGE challenge to go up and down everytime as the space for turning the corner are very limited. There are carpark slot drew after the turning point as well. Hence need to be extremely careful in the carpark. Designated carpark slot was parked by other car when we were back at 10:40pm. Texted and called the customer services but no reply. Customer service only replied next day 9am. The corridor was very sandy as the building is very new. So do the living hall floor. Keys were not in the mailbox when we checked in. Hence we need to wait for supervisor to come. There are 1 mosque and 2 hospitals downstairs. The mountain view from unit was pretty good. The unit was nicely decorated. Just that we need to clean wash our feet before entering the room as living hall was sandy. The house was well equipped with the amenities that needed. There is no hairdryer in the house or hook in the toilet to hang clothes.

Appreciate to provide one more access card, especially for family with more members, as it will be inconvenient to enter or leave the place without access card. Also to highlight the security issues to the management as this is a new location, residents safety is the top priority.

A very pleasant stay. It is huge with two rooms. Very clean. Easy to check in & check out. Surrounded by shops & it is in town. It has an infinity swimming pool which is superb. I recommend this hotel to travelers especially who come with family.

1) Welcomed by ants once we checked in and found out the rubbish from the previous travellers under the sink was not cleaned up. 2) Found out there's ants in bed as well even though we never bring food to the house. 3) The staff didn't reply us anymore after we have listed out those few issues. 4) The toilet sink was not cleaned properly and there's no clothes hanger in the bathroom.

Overall the experience was okay. The apar**ent was good but a bit small. There was only 1 washroom in the entire apar**ent, I guess they should explicitly mention that. Also, the host, even after multiple requests didn't consider for early check-in even by 1-2 hours, the home was not occupied by any guests/visitors. Maybe could have just said no directly, so that we didn't waste our time on trip.