The Tontine Hotel

+ Easy booking. Simple checkin. Allocated as requested room on accessible floor with lift down to it. Large clean, spacious room with basic facilities. Large lounge area in hotel. Central location in town main street. -Room had no view. Bathroom dated with few broken tiles on floor and wall. Shower over bath so not ideal for person with mobility issue. Bar area very small and food/drink prices above average. Breakfast ok limited choice but when poached eggs n full breakfast arrived they were stone cold. When relaxing in lounge area staff always hovering and asking if we ok, wanted anything else. Didnt feel hotel etc was value for money.

Needing a place that is dog friendly for lunch we found this hotel. The brasserie and the bar both accept dogs. The staff were great and the food was lovely. I had a lovely breaded haddock followed by a banana crème brûlée. We would happily eat here again.

A nice hotel situated in a prime spot in Peebles, right on the main Street with all that has on offer, from thee rear of the hotel leads you right onto the river with a host of pleasant walks. I found the service and the facilities very good the food was quite up there also. All in all well worth a visit. Chance to go back shortly.

Great experience from arrival to departure. Had drinks then dinner with a friend. Great tasty food. Bed very comfortable. Shower easy to set up although would prefer tap to be wiser to be more easily controlled. Breakfast choice huge - from porridge to kippers.

Centrally located on the high street among many shops and across from an a**ospheric pub called the Crown Hotel which we would wholeheartedly recommend for dinner. Lovely staff at Tontine. . Very grateful that they had a lift as our suitcases were quite heavy, however it was a bit glitchy while we were there. But, we were quickly assisted so all was good. Staff seemed to not be on the same page, as we were on a walking holiday which had told us we could get a packed lunch to go, but the receptionist told us this wasn’t available. However, on further inquiry from another staff member, we were told it was available. It was a wonderful packed lunch and was handed to us at breakfast the next morning. Comfortable rooms. I would recommend!

A very disappointing experience. To start we were given a room which we later found out was due to be refurbished. The net curtain was smoke stained, ripped and frayed, and the bathroom wouldn’t have looked out of place in a 70s youth hostel, and don’t get me started on the over powering musty smell. So I complained and said to the receptionist we either wanted another room if one was available or we wanted our money back and would leave. I was told in no uncertain terms that I wouldn’t get my money back and the only other rooms were significantly more expensive and I would have to pay the difference. This wasn’t acceptable so she went to find the manager (who was in the bar about 10ft away) I waited and waited whilst I could hear them discussing my complaint until eventually I walked into the bar to discuss my complaint directly with the manager myself. The manager to be fair was helpful and professional. She explained room 5 hadn’t been refurbished and immediately offered to show me another room which was allegedly more superior and offered this for the same price. The problem was I had had to make a fuss about a sub standard room when others might not have felt able to do so and it left a bad taste, this was a poor attempt to keep my money even if we didn’t stay or make me pay more if we did which didn’t sit well with us. As it didn’t finding out at the hotel there wasn’t enough room to park our car in the hotel car park (doesn’t mention this on the website) and we had to go and find road parking or not being told by the receptionist an hour earlier as we were on our way that the entrance to the car park was closed due to road works. The garden room was just a place for guests to smoke and the food was low level pub grub and not as advertised, we weren’t allowed to come to breakfast when we wanted we had to give a set time and it’s hard to get a boiled egg and scrambled egg wrong. It all felt really tired and amateur despite being recently renovated in some areas which is a shame as this is a stunning building (albeit the grim 70s motel like block at the back). The refurb is cheap and poorly executed and it lets this magnificent building and the staff down, all of whom were lovely bar the poorly trained receptionist. The colours/ furniture in the lounge area and colours/ fabrics for the refurbed room, (brown on brown with more brown) were poor both in quality and taste. The window in the allegedly newly furnished room was broke n and the safety catch which is a legal requirement I believe was broke man too, the decorators hadn’t got round to painting the back of the bathroom door or the inside of the wardrobe, and going to sleep with car alarms going off, the river view rooms also overlook the car park, and being woken up by petrol fumes topped it all off. I rarely leave poor reviews, and the only reason I have is because of the attempt to charge me more or keep my money for a room and a hotel which was not as advertised. If the manager w

Just back from an excellent 2 night stay at the Tontine. Arrived early, got to leave car in car park while we went a walk round Peebles. Check in was easy and staff very helpful. We were booked in for breakfast and dinner, every meal was excellent and the staff spot on. Room had everything you needed and was spotless and serviced on the Tuesday. A lovely hotel with lovely staff.

The twin room was warm and clean with very comfortable beds and pillows. The hotel staff are, with out exception, lovely. The breakfast was as good as any hotel we've stayed in and better than most. The location is also spot on being in the middle of town and with parking. We can highly recommend staying here.