Jaz Aquaviva

I have booked family room including my kids and the hotel charged me extra cost for the kids which was not accepted from a hotel like jaz, and they told me the issue is from trip.com not from them, but they suppose to handel this issue to absorbe customer complain and satisfaction, this is the last time i will use trip.com and last time to book room in jaz.

We travelled over Easter weekend arriving late Sat night/early Easter Sunday. Travelling was 4 adults plus 2 kids aged 11 & 12. The 1st week was the cross over where all uk schools would have been off. Week 2 would have limited schools off (a lot have the week before but we live in Leeds where it's always the 1st 2 weeks of April). We deff noticed the difference in how busy the hotel was in the first week compared to the second, especially after the Tues of the 2nd week - the last 4 days were very quiet - even with Eid falling on these days. Flight & Arrival We flew Tui from MAN. Glad we looked in to it before, as no in-flight entertainment at all so we had films downloaded on tablets from Netflix/Prime that could be watched plus music downloaded from sportify so nothing required WiFi. Food was offered at a cost on the flight, but we ate late in the airport & brought snacks for the kids. Especially as my youngest can be fussy with food anyway. Landed at 10pm. Got through visa's very quick. Best value was $25usd due to current exchange rate...but they would also accept £25gbp or €25 euros. Passport control was a breeze as well - landing cards were handed out on the aircraft so we had them ready but you could get them at the airport. It took longer for cases to come off & get to front of queue to the Tui rep for the coach number then visa & Passport control combined. The bus ride to the hotel was so bumpy....so many speed ramps....made me ill. We were the 2nd drop off. Got to the hotel & they ushered us in, took a few details and then got us in the restaurant for drinks & snacks - by now it was after midnight but they must be used to late arrivals. Then we got shown to our rooms - great service from the staff. We were very unsure of staff taking cases to the room for tips but actually, having been here now for 2 weeks, I don't think they would have expected them at all. The airport is a different matter. Rooms We had 2 x family rooms booked. We got interconnecting rooms - hadn't requested them, but was excellent. 4113 & 4115. The rooms fit 4 comfortably. You walk in to a living area which is converted to 2 single beds. My boys are adult size at 11 & 12 and they were fine in them. Said they were comfortable. Plenty of pillows with spares available. Also had spare blankets in a cupboard. We actually had 1 child in each room so it felt like they had their own bedrooms which was good. Then the corridor houses a large wardrobe with plenty of hanging space & shelves (but lacked hangers). Plus then more shelves/side area for stuff. There is a free to use safe in the wardrobe. You just programme your own code in to it. Bathroom is a nice size and walk in shower was massive. Then you move in to the main bedroom which is again very spacious. You can close the door to this room to separate the room from the living area and feel like you are in your own rooms. Felt like we had loads of storage space for everything. Little balcony had 2 chairs & a table

We had a great time at Aquaviva. The hotel has to be one of the finest in Makadl Bay. All of the staff give 100% and make the trip memorable. Special compliments to our cleaner Mansour who kept our room clean and made a spectacular birthday display in the room. Also Ahmed in the restaurant who always kept an eye us. Thank you both.

The staff, hotel and food were all brilliant, it was my daughters birthday while we were away and they couldn't do enough for us. Food was amazing, in all restaurants and even the snack bar. Slides are great, pools are all clean and tidy. Rooms clean and spacious, as was hotel. Kimo, Samo, Poppy, Yoyo and Nina all brilliant with the kids, as we're all staff. Ahmed was brilliant around the pool, we wish we could stay another week.