Verified traveler
15 de septiembre de 2023
Staff was very nice. I was disappointed I could NOT use my GOLD status. I was told we weren’t in the “system”, which I don’t understand because I’ve been a member for years. I showed them the membership on my phone stating GOLD status. I ALWAYS have to to inform hotels, & the most I’m give is bottled water. But this hotel had “complimentary “ bags, & I was told I wasn’t eligible since I wasn’t “in the system”. I was told my perks disqualified us because our Gold status was through *******. Odd, I booked through **********.
Also, toilet ran all night, & we found a Cheeto beside the bed when we arrived
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