Usuario invitado
26 de mayo de 2024
I want to start by saying the staff at the hotel are lovely. Really hard working, friendly and helpful. However this place is managed so very badly, and the general impression is not 5 stars, but cut costs wherever possible! Making a complaint was however pointless (we witnessed multiple customers complaining, but management didn’t really seem to care). Firstly , there are not enough staff for the amount of customers. One person behind the bar, with another taking drinks to guests is not enough when they have to serve one of the restaurants, the main hotel bar and the main pool area! This was helped somewhat by there being a self service soft drinks fridge - which you’d often opt for as you felt guilty putting more pressure on the staff. Likewise we didn't order the cocktails because of this. The food was terrible… Cold and tasteless. The choice in the buffet restaurant was very limited…. Also the same most days. The bookable ‘restaurants’ were no better. I wished I’d taken pictures but I didn’t want to shame the staff who were trying their best. Flies were all over the bread and pastries - this could have been resolved by either covering with napkins or cloches. The little vans are classed a restaurant ‘experience’… there were only 2 staff serving, so a lot of waiting (we abandoned desert after waiting for 25 mins to clear our plates). I think the main thing for me though was how dirty the hotel was. It was filthy. Walking round our ‘suite’ was akin to a day down the pit for the soles of our feet (see picture). Never saw anyone cleaning the pool areas etc. We did have a lovely holiday (we started eating out) but feel really mislead by Jet 2 - pictures and stars are really misleading. Also don’t pay for the ‘cool living’ experience as everyone was uplifting to this. To top it off, the tourist tax is based on the number of stars the hotel has… so we had to pay a further 70 Euros for a 5 star trip, which should have been 21 Euros for what is a more realistic 3 stars. Disappointed.
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