Country Inn & Suites by Radisson, Big Flats (Elmira), NY

We were only here for less than 12 hours, so my description is short and sweet! We were greeted at 11pm by a warm women and soft delicious cookies in the lobby. We were in the far end of the hotel, where I was told the internet doesn’t reach when I mentioned I can’t connect. I had to walk to the lobby to use it, which was a little annoying, but not the end of the world. I used the gym in the morning, which was fine. They have some cardio machines and weights. I could tell it’s rarely used since the disinfecting wipes were all dried up. I didn’t mind being alone in there though! I inquired about the pool, but was told it was still closed and she wasn’t sure when it would reopen. Breakfast had a decent variety of food, and there was an attendant there at all times refilling bread/etc…. They used disposable plates, cups and cutlery though, which is disappointing since it’s awful for the environment. There was cookies/tea/coffee/hot chocolate 24/7, which was nice though. The room itself was a nice size and clean. Same for the bathroom. We were only given 2 bath towels for 4 people, which I thought was odd, but since we left after breakfast and couldn’t use the pool, the kids didn’t need to bathe. Overall, the hotel was totally fine for the night. I’m not sure I’d want to spend one week there since the internet/pool thing would have become annoying though.

Pool is not operational and WIFI very poor from our room. Friendly staff. Other than that the room was okay.

Exceeded our expectations as the cost was quite reasonable compared to other nearby hotels. Everything about our stay was great. Quiet / Comfortable beds / Enjoyable breakfast.

I've stayed at this property and have liked it. Nice clean rooms. This stay, the pool was closed. The gym was open, but all of the equipment was removed. It was an empty room. Toiletries in my room were never replaced when the previous occupant was in the room. Shampoo & Conditioner bottles were empty. Tissue box had 3 sheets. The breakfast was not much to speak of.

I came here on my way back from Edmonton Alberta Canada , I just want to say this was one of the nicest hotels I had stayed at. Everything had been refreshed. The staff was superior and so friendly and welcoming. The pool is under repair at the time I stayed but I believe I was given an upgrade that more than made up for it. Thank you for the great stay

Tammy at the front desk was awesome! She was very knowledgeable about the area, and offered cookies!! My room was very clean and bed was comfortable!! Will be stay here again.

My sheet had sand on it and the ice machine was broken and our TV would not get The football game

The ice machine was broken and the swimming pool was out of use, there was not any butter or cream cheese with the breakfast. There REALLY needs to be a sign for the hotel at the driveway turn in.

They removed me from the accessible room I booked, I guess because I wasn't in a wheelchair she said someone else may need that room. The bathrooms are easier to use because the walk in shower. I bumped into a housekeeper as I was exiting the bathroom. I think she was there in inspect the room they transferred me to. She was polite. The pool was broken and the breakfast had hot eggs and carbs. The shopping was good in the area.