Hoteles en Surabaya con desayuno

I stayed here for 3 nights, and this is my honest review. The hotel has recently reopened after a complete renovation and rebranding. The staff were excellent. Everyone was friendly and welcoming. Check-in took about five minutes because the staff member assisting me seemed new and was carefully following the procedures. I didn’t mind at all, and I was served a delicious welcome drink while waiting. After check-in, a staff member escorted me to my room. Pros: 1. The rooms have been fully renovated and feel modern. 2. The bed was comfortable, the air conditioning worked perfectly, even at 26°C. 3. Breakfast exceeded my expectations. Everything I tried was delicious, especially the Indonesian dishes. What impressed me the most was that, even though the hotel was still very quiet and there were only a handful of guests during my stay, they still offered a full breakfast buffet with a wide variety of options. Many hotels would simply serve a limited set menu or deliver breakfast to the room when occupancy is this low, but this hotel maintained a complete buffet from end to end. I really have to give them credit for that. 4. The location is convenient, with Superindo and Indomaret within a 3-minute walk and Pakuwon Mall only about a 9-minute drive away. 5. The lobby is spacious and looks luxurious. Cons: 1. The TV was by far my biggest disappointment. I stayed in a Deluxe Room, and the TV appeared to be left over from the previous hotel rather than replaced during the renovation. It was very small, around 32 inches, and wasn’t a Smart TV, which feels completely out of place for a hotel that claims to be five-star. The selection of TV channels was also very limited, and the picture quality was poor with noticeable static, making it quite unpleasant during my 3-night stay. The Executive Rooms have larger TVs, but based on the information I received, they are not Smart TVs either because I was told that only the Suite Rooms will have Smart TVs, and those rooms will only become available after the hotel’s grand opening. You can even notice that the hotel doesn’t include any photos of the TV in the Deluxe Room images on its booking page, which almost makes it seem like they’re avoiding showing it. Nowadays, it’s hard to imagine a genuine five-star hotel still using a 32-inch non-Smart TV in its standard guest rooms. 2. Soundproofing isn’t great. I could hear noise from the next room and the nearby mosque. 3. The Wi-Fi was very slow, and mobile signal inside the hotel was also weak. 4. The shower area had no shelf or storage space for personal toiletries, and the floor was extremely slippery. I almost slipped several times while showering. This is something the hotel should address, as it could become a safety hazard. 5. The power outlet next to the bed was already occupied by the bedside lamp, so I had to unplug it every time I wanted to charge my phone. 6. Although there were plenty of power outlets in the room, about half of them didn’t work, which was frustrating. 7. I wasn’t a fan of the pillow and bed linens. While the bed itself was comfortable, the bedsheets felt rough rather than soft. I even noticed that the underside of my arms became itchy whenever they rubbed against the fabric. 8. The hotel was very quiet during my stay. It seems many people still don’t know it has reopened, and I haven’t seen much promotion or any soft opening offers on its website and Instagram account. Overall: I enjoyed my stay thanks to the friendly staff, comfortable room, excellent breakfast, and convenient location. However, the TV and Wi-Fi were major drawbacks, and there are still several details that don’t quite meet the standard of a true five-star hotel. At the moment, I would personally rate this hotel as 4.5 stars rather than a full 5-star property. It has great potential, and with improvements to the TVs, internet, room details, and overall quality control, I believe it could truly live up to its five-star positioning.

Hotel is pretty new, rooms are nice, value for money, breakfast spread was moderate, food quality of fruits was not up to my expectation while service quality was good most of the days when less crowded.

Westin Surabaya is a beautiful property with gorgeous views and amenities and impeccable service to match. The pool and surrounds are pleasant for swimming. The Club room is very comfortable, quiet and feels fresh all round. The heavenly bed is such a delight to sleep in. The Club lounge is one of the most outstanding hotel lounges I have frequented. The views from the 39th floor are divine whether day or night. Service levels in the Club lounge are impeccable from each and every staff member.. so welcoming, professional with beautiful hospitality. Food selection, drinks and comfort all round. Nila and all of her lovely colleagues are truly at an inspiring level of excellence.

Second stay here and the consistency is solid. Rooms are clean, comfortable, and well-maintained — no drop in standards compared to my first visit. Service was smooth throughout. Special thanks to Joan for handling both check-in and check-out efficiently and professionally. Quick, clear, and hassle-free. Location is very convenient with easy access to nearby amenities and transport. We had a meal in Nishimura  is decent — not over the top, but reliable and well-managed. Overall, a dependable hotel that delivers consistently. Would return again.

I really love staying here; everything is perfect. The food is delicious, the staff are professional, the rooms are clean, and we can walk straight to the mall.

Reasonable price, friendly service, the room is very clean, the location is very close to shopping centres. Very recommended

The hotel has elegant environment and super clean. I chose this hotel because of its strategic location to several nearby venues. The room provided was also very modern and new (I love the aromatic soap fragrance here). But a little critique for them, we had to wait like an hour before we could check in. They said that they need to clean the room, but actually we checked in at 4 p.m. which is quite long from the previous person's check-out time. I think they could manage their service better in the future. Notes: There is no swimming pool available, please consider this before book here if you travel with family members who like to swim or so on.

This is my second time here. The staff are genuinely nice and will greet you every single time. I had an issue with the aircon not being cold enough. The technician, front desk are all very patient and attentive to my request. Reaction was quick and I also had a room change. The room is very spacious with a great view of the city. Amenities aplenty and will cater to your needs. I had a good three nights rest and a wonderful stay here. Would definitely recommend this hotel.

Instalaciones: buenas Higiene: bien Buen ambiente buen servicio La ubicación es muy buena, ubicada en el centro de Surabaya. Me alojé aquí por tres noches y tuve una buena experiencia.

📍Ubicación (+) Ubicado en el centro de la ciudad, con fácil acceso a muchos lugares turísticos de Surabaya. Hay un Indomaret al lado del hotel, lo que también resulta muy práctico. Wisata Rasa, un lugar recomendado para comprar recuerdos comestibles (como almendras crujientes), también está cerca. (-) Esperaba que Tunjungan Romansa estuviera a poca distancia a pie, pero al parecer está más lejos de lo previsto. Se puede ir andando, pero lleva bastante tiempo, y solo de noche. Caminar durante el día no es muy factible debido al calor de Surabaya. 🏠 Servicios de la habitación (+) Dispone de TV, escritorio, 3 enchufes, armario con perchas, armario de almacenamiento, caja fuerte, secador de pelo en el baño y hervidor eléctrico. Hay un bidón de agua para rellenar fuera de la habitación. (-) La iluminación de la habitación es tenue, lo que la hace poco adecuada para trabajar. El inodoro es de baja calidad. No hay nevera. Los cubiertos se proporcionan con cargo adicional. 🏨 Instalaciones del hotel (+) Excelente desayuno con varias opciones, incluyendo delicias locales como lontong balap. Hay juegos de mesa, mesa de billar pequeña y futbolín. Hay ordenadores en el vestíbulo, aunque no estoy seguro de si funcionan. Se puede guardar el equipaje en recepción después de la salida. Hay baños en el vestíbulo. (-) El hotel solo proporciona una tarjeta de acceso por habitación, incluso reservando una habitación para dos personas. Tenía muchas ganas de ver el juego de congklak, pero parece que no había suficientes semillas. 👥 Servicio (+) Personal amable. Se pueden pedir toallas adicionales. Se puede solicitar un horario específico para la limpieza.