Hoteles en Birmingam con desayuno

I recently stayed at your hotel and unfortunately left feeling quite disappointed with several aspects of my stay. Upon arrival, I noticed what appeared to be blood stains on the curtains, hair left on the towel/flannel in the bathroom, and marks on the table surfaces. I have attached photographs for reference, as I feel these are basic housekeeping standards that should have been checked prior to a guest arriving. I also experienced multiple issues with food and service during my stay. I ordered a charcuterie board, however the Parma ham and other cured meats appeared dried out, discoloured and no longer fresh. Unfortunately, after eating it, I also felt unwell afterwards, which was particularly concerning. Later, when ordering dinner, I asked for a croque monsieur but the staff member repeatedly did not understand the order, despite me explaining it was a toasted ham and cheese sandwich. I was eventually advised to order a panini instead. Additionally, I ordered truffle fries but was informed they were unavailable. I agreed to normal fries, however what arrived were heavily seasoned thick-cut chips which were completely different from what I expected and unfortunately not enjoyable. Another issue was the iron provided in the room, which had black residue/staining on it and ended up marking my top, which was very frustrating. As I had booked the stay primarily to relax and enjoy a quiet evening in the room with room service, it was disappointing that the overall experience did not feel comfortable or enjoyable. What disappointed me further was that upon check-out, nobody asked how my stay was or whether everything had been satisfactory, despite the multiple issues experienced throughout my visit. I wanted to bring this to your attention as I do not usually complain, however I felt the overall standard of cleanliness, food quality and service fell below expectations. Kind regards, Karolina

Muy bien situado – a 5 –6 minutos a pie de la estación de tren, y Chinatown está justo fuera del hotel, por lo que es muy conveniente para comida y llegar alrededor. La habitación era muy espaciosa, que fue agradable desde que me quedé aquí con mi compañero para un viaje de Día de San Valentín. Esto dijo que las instalaciones se sienten un poco obsoletas y la presión y temperatura del agua en el baño no estaban muy estables.

Excellent service from the staff which are helpful and detailed. Good location to the city centre within 10-15 minutes walking distance. Lucky it is not the hottest day because the air conditioning is a central one which cannot be adjusted in the room. The staff is helpful to bring us a fan for our good sleep.

Este ha sido el peor hotel Hyatt en el que me he alojado. El precio es exorbitante. La ubicación del hotel es excelente y el servicio es bueno, especialmente el de recepción. Permiten perros, pero cobran 60 libras por noche por cada perro. Contras: El hotel es muy viejo, la cama doble en la habitación era demasiado pequeña, la ducha del baño no era muy adecuada para mujeres y la conexión a internet era muy lenta. La recepción no recibió la información de mi reserva hecha a través de Ctrip. Al día siguiente nos cambiaron a una nueva habitación, pero la funda nórdica estaba rota. Estaba tan cansada que no tenía energía para seguir discutiendo. Una noche para una persona costó 1430 RMB, y el perro 60 libras. La peor experiencia de alojamiento en Birmingham.

All staff were excellent always very helpful, facilities need refreshing hotel needs sprucing up, gym equipment tired and ripped Pool small. Chairs in the bar area either dirty or broken, very busy hotel trying to be too many things to too many people. Tried to book Spa on Saturday or Sunday both full. Breakfast basic to say the least. It was a shame, as once again the staff made our stay.

Una estancia increíble, como siempre. El personal siempre se esmera en ayudarte. Necesitabas una habitación un poco más grande porque mi pareja usa muletas, ¡e incluso nos dieron una habitación que ya teníamos! Mi pareja y yo nos sentimos muy cómodos, seguros y felices. ¡Volveremos! Almohadas y cama cómodas, baño con ducha y bañera precioso, artículos de aseo en la pared con un olor muy agradable. ¡Volveremos el jueves! :)

This hotal was lovely we had to do a late check in after 9 clock as we got hear late but the staff service was fantastic very helpful and very polite would definitely stay hear again breakfast was a buffet breakfast help your self the only thing they didt have was fried eggs but they had scrambled egg thy had tea coffee hot chocolate machine and also help your self to apple juice orange juice lots of staff around clear area were people had been ready for other people to sit as have breakfast area was nice clear room was clear and tidy nice shower and toilet room beds comfortable had a family room with a double bed and a sofa bed .

Really unsatisfied with the cleanliness of the room, there was a huge amount of dust anywhere that I was sneezing continuously. Also, the most disgusting thing were the bedsheets, stained with yellow spots! I asked for a new set of bedsheets and the reception gave them to me and I had to put them on, because there was no one of the cleaning team to do it. Very very very unsatisfied.

La ubicación del hotel es grande. Caminar a Bullring y la mayoría de las tiendas y restaurantes. Pero el parque de coches es un poco de paseo a través de una zona no tan agradable. Además, el parque de coches más cercano no es 24 horas. Así que una noche después de una cena que terminó tarde, me perdí el tiempo de cierre del parque de coches y tuve que estacionar en el parque de coches que está más lejos. Para limpieza, la habitación es generalmente limpia. Pero las toallas de baño no estaban limpias. De las 6 noches que me quedé allí, 3 noches tuve que pedir toallas de reemplazo porque las nuevas toallas colocadas en mi habitación tienen diferentes tinturas en ellas.

5 stars. Exceptionally clean room, outstanding staff and an unbeatable location. Everything you need is within walking distance and the surrounding shops and amenities make it the perfect spot. Friendly people throughout and an altogether excellent stay. Highly recommended.