The Grand Hotel Birmingham

We and our extended family checked in the Grand Hotel for our nephew's wedding. Everything was perfect from the booking, communication from the hotel, welcome from the front desk and concierge, the bar, and restaurant. The service and breakfast were excellent. The venues were grand. The interior of the building and rooms were well decorated and full of stories. The banquet room optimized the impacts of all the entertainment and food.

What can I say about The Grand? What a hotel! It was first rate from start to finish our room was immaculate, very spacious, the bathrooms are gorgeous with beautiful Penhaligons toiletries. The bed was really comfortable as well as the pillows. The staff were amazing and very attentive nothing was any trouble. The location of the hotel in the city centre was brilliant everything on your doorstep. I do not have one bad word to say about it and will be coming back again. The Grand in every way!

great hotel. Great service. Very comfortable. On church street very nice area.

I recently stayed at your hotel and unfortunately left feeling quite disappointed with several aspects of my stay. Upon arrival, I noticed what appeared to be blood stains on the curtains, hair left on the towel/flannel in the bathroom, and marks on the table surfaces. I have attached photographs for reference, as I feel these are basic housekeeping standards that should have been checked prior to a guest arriving. I also experienced multiple issues with food and service during my stay. I ordered a charcuterie board, however the Parma ham and other cured meats appeared dried out, discoloured and no longer fresh. Unfortunately, after eating it, I also felt unwell afterwards, which was particularly concerning. Later, when ordering dinner, I asked for a croque monsieur but the staff member repeatedly did not understand the order, despite me explaining it was a toasted ham and cheese sandwich. I was eventually advised to order a panini instead. Additionally, I ordered truffle fries but was informed they were unavailable. I agreed to normal fries, however what arrived were heavily seasoned thick-cut chips which were completely different from what I expected and unfortunately not enjoyable. Another issue was the iron provided in the room, which had black residue/staining on it and ended up marking my top, which was very frustrating. As I had booked the stay primarily to relax and enjoy a quiet evening in the room with room service, it was disappointing that the overall experience did not feel comfortable or enjoyable. What disappointed me further was that upon check-out, nobody asked how my stay was or whether everything had been satisfactory, despite the multiple issues experienced throughout my visit. I wanted to bring this to your attention as I do not usually complain, however I felt the overall standard of cleanliness, food quality and service fell below expectations. Kind regards, Karolina

Breakfast is very nice , many choice Location very good Room with Nspresso coffee machine

Nothing seemed too much trouble, and their excellent and enthusiastic customer service really added to the stay.

I had a wonderful stay at this hotel. The hotel itself is beautiful, and the room was clean, comfortable, and well maintained. I slept very well and really enjoyed my stay. The staff were friendly, professional, and very helpful during the check-in process. When I mentioned that I preferred a higher floor, they kindly arranged a room change for me, which I really appreciated. The location is also very convenient, with a bus stop right outside the hotel, making it easy to get around the city. Overall, I had a great experience and would definitely recommend this hotel to anyone visiting Birmingham. I would happily stay here again in the future.