The hotel is under construction. This was not communicated to me when I booked. The hotel that was advertised was not at all the hotel I found on arrival. There was no hot water for most of the time during my stay. The hotel I booked had a pool. I was looking forward to using the pool. There was no pool. My room was next to the rail road. While I understand this is something that the hotel cannot control. The hotel or the booking company should have let me know. Every time a train went by, which was anytime night or day, the whole room shook, as if I were experiencing an earthquake. At the very least, the hotel should have given me a substantial discount for having been waken every night, all night, by the trains. Most hotels have a cable tv package for their guests. What I saw was a handful of unusual tv stations, related to no cable provider. Also, there were no news channels. There was no indication on the tv itself or in paper, describing or naming the tv stations or their number. I asked the front desk for this information. I was told that housekeeping would bring this information to my room. They did not. Later, I found a little slip of paper at the front desk, for the guests, a little smaller than a business card, indicating the tv channels available, by number. But, still no information on what the channels were. Housekeeping services, I was told, was only available if the guests requested it. So, on the first morning there was no coffee available in my room. I had to wait for the coffee in the breakfast room. Even after I specifically requested housekeeping services, the services seemed unusual or inadequate. For example, they provided fresh towels, but didn't pick up used towels. They didn't touch the unmade bed. They took away used coffee service for two and replaced it with one. Also, in the bathroom there was a little pile of dirt, hair, and nails (not mine!) in the corner. It was clear that the housekeepers cleaned the bath, but not the corners. I specifically asked the front desk to let the housekeeper know about this, but nothing was done. (Room 423). The phone in my room wasn't working. So, all of the issues mentioned above- the housekeeping, coffee, etc. I had to communicate to the front desk in person because I had no phone in my room. I had no number for the hotel to call from my cell phone. There was a physical land line phone in the room but it didn't seem to be connected to anything. The air conditioner in my room was so loud, it was impossible to sleep, even if the rail road didn't keep my awake. So, the choice was to stay awake due to sweltering heat or from the unbearable noise of the AC. At breakfast, there should be some good fruit choices. What I saw were hard-as-rocks Granny Smith apples and pale past-their-prime mushy oranges. There was an over diluted apple-type juice that didn't have any taste. At one point during my visit, about halfway through, my key cards suddenly stopped working, for no discernable
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