Valoraciones de Hotel AKA Boston Common

I booked the Kimpton Nine Zero hotel and apparently it was bought out about 10 days ago with no notice from Trip.com; but the staff are apparently the same during the transition so it was a bit insane that I pre-paid this stay on Ctrip and was immediately charged the full amount AGAIN of my stay at pre-check-in (not even room ready yet check-in) then charged the ENTIRE STAY again at 6pm on day of check-out even though I checked out at 7am that day and was reassured yet again all my charges would "fall off" and I would NOT be charged again. So this stay ended up costing me $1500 frozen in my account at one point for a $425 stay that was prepaid. The front office could definitely use some improvements as most people don't have an extra $1000 lying around to have frozen for no reason :(

Everything was great but the location

好可以衞生不錯環境還行 床很舒服就是窗户對着樓沒啥景色 服務員都到位 很多華人服務生 兩張床的房間是兩張大床很舒服

房間沒有任何消費，我的信用卡被刷了幾百美金

非常好很nice，酒店前台服務到位，房間風格復古，很喜歡

非常喜歡酒店的典雅風格

Overall the hotel was great and as described on the website. Our main complaint relates to very poor lighting in the room we stayed in. The lights are in odd places and dim making it quite hard to read.

I really liked the hotel very friendly and helpful staff, beautiful rooms uniquely decorated with style. Very clean and the beds were extremely comfortable as well as pillows.

The hotel was very nice - with great decor and a great vibe. It was clean and the staff was wonderful, offers valet parking and has a great restaurant attached to it. Its pretty convenient to much of the city of Boston. From the Prudential Center, Newberry St and other attractions, its only about a 10-15 minute Uber ride at most. I did however, park in a parking garage on Washington St. and my car was broken into and a couple of things were stolen... Not the Hotel's fault, but just potentially an indication of the area. I gave the Hotel 5 stars except for the question about the area around the property.

King suite was lovely, staff were great. Bed was comfortable. I wish there was a coffee maker in the room. Parking is expensive - wish we knew they didn't have an EV charger (non-Tesla) onsite. We ended up leaving valet and finding a garage a couple blocks over that was cheaper and offered free charging. But otherwise, the location was great for a weekend getaway without the kids!

The night we stayed there was a couple who was having a very loud fight in the hallway. It went on for 1 1/2 hours with some intervention from the hotel. I wished they had made them go to a different location when they were all meeting to come to a solution instead of right outside our door. This happened at 2:00 a.m.

After we paying the room bill, resort fee, destination fee, and deposit fee still charge us $616 for authorization fee. When we tried to contact with hotel, it took a incredibly long time to give us a response. Bad experience.

The room was nice but the bed was not comfortable and the pillows were awful. Best thing about the hotel was the area. If you’re into history there’s so many historical places to see just outside of the hotel.

This hotel was very convenient since it was in the middle of Boston. We chose to uber most of the time since it’s in a busy area and close to where we had to get to (the common, restaurants, TD Garden) were about 10 minutes away. The negatives were the refrigerator not working, there’s no coffee maker which every hotel should have, ice machine not working… it was a bit dark and I paid for a city view with NO views! We were facing the burial ground so why put it on there if it’s getting renovated?! Most hotels I book, the room looks exactly the same as the picture. Although the staff were really helpful, the hotel just lacks things guests shouldn’t have to worry about during a short get away from home.