Walaaeldin
3 de marzo de 2024
i stayed in 40 hotels all around the world in the last 10 years, this is the worst hotel to stay ever; when i arrived , i already paid my reservation and my booking was comfirmed, they refused to give me the keys till 7 pm till they solve their problem with *******, i asked the lady in reception that i need to go to rest room with my kids, she refused and said i cant do anything till ******* solve their problem, at 7 pm, she gave me the keys, when i entered the room, the floor was so dirty and sticky, ao my wife cleaned the floor with one of their small towels, and i have a pic for the towel after cleaning, it is black!!, the sink was leaking, i requested the room cleaning on daily basis, they said we only clean each 3 days and as my booking was 4 nights, so the room was cleaned only 1 time, there was 4 very thin pillow for 4 persons, i asked for extra pillow, no extra pillow, the lock for the restroom was not working, this was a horrible experience
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