Servicios destacados: Piscina, Gimnasio, Limpieza en seco
Muy bueno
106 valoraciones
8,5/10
1 noche
Desde 70 USD
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8,8/10
Muy bueno
SSarrouraEverything was going well until I had to deal with one of the hotel's receptionists during the evening shift. When I asked for a replacement room key because I had accidentally left mine in my room, she was rude, dismissive, and unprofessional.
I first tried to get a new key using the self-service kiosk, but it didn't work. I then asked for her assistance, and she reacted rudely from the start. She walked away, visibly annoyed, and returned to the reception desk. I followed her and provided all the necessary information, including a copy of my passport and my reservation, which was under my name. Despite having all the information, she kept asking me the same questions I had already answered several times and repeatedly told me, in a condescending and abrupt tone, that she couldn't find my reservation.
Her attitude was completely unprofessional and extremely impolite. This experience completely changed my impression of the hotel. Customer service is my top priority, and unfortunately, this hotel failed to provide even a basic level of courtesy and professionalism. For that reason, I would not recommend this hotel.
UUsuario invitadoMy daughter and I were traveling for a gymnastics competition. We were pleased with the location's proximity to the Fort Worth Convention Center and dining options. The room and hotel were pretty clean overall.
However, these are the weird things that ruined our stay:
- The bathroom door knob was missing. I know it sounds weird, but there was no knob--just a big hole in the door where one should be.
- The heat in our room did not work. We were cold and had it set to 80, but it only blew cold air.
- Upon arrival at breakfast (included with our specific booking) no one acknowledged us or greeted us. We waited for a while and then I tracked down a worker putting out food to ask if we seat ourselves or if someone seats us. She did not reply to me (language barrier), but got someone to tell us we could just seat ourselves. It was confusing and unwelcoming. I witnessed other patrons enter after me and share the same confusion and have to ask as well. A simple greeting, welcome, or explanation could go a LONG way.
I am not typically a complainer, so the issues above would've normally been mentioned at checkout for resolution before the next time they put someone in the room. It wasn't worth the hassle of moving to a different room.
- (This was the biggie.) We had a family enter our room because they were given keys and assigned OUR room at check in. We had not checked out, and now our keys would no longer work. The family returned to the desk and were assigned a different room. When I asked about this mix up at the desk, they told me they ”didn't know how that had happened” like I was somehow making it up. They reprogrammed our key cards and assured us that no one else would bother us during the remainder of our stay.
- They charged me for one night of parking instead of two, and charged me for breakfast although it was included with my booking. These charges were resolved and an apology was extended for the inconveniences of the stay.
I would not stay at this hotel again, and will choose differently when traveling there next year. It was a hassle and a disappointment.
UUsuario invitadoLa habitación era muy agradable y actualizada. La ubicación era excelente y a pocos pasos del concierto Kid Rock. Estaba en la vía navegable, por lo que hizo el paseo agradable ....cerca de los restaurantes también. El hotel está situado en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro
ZZhangpengPatrickEl hotel está ubicado en la misma calle que el museo del sexto piso. Puedes tomar la línea naranja del tren ligero desde el aeropuerto hasta la estación West End y verás el hotel. Todas las atracciones están a poca distancia a pie. El único inconveniente es que hay que registrarse a las 15:00, lo cual es un poco incómodo. En general, creo que tiene una buena relación calidad-precio.
UUsuario invitadoThe first room I checked into had an air conditioner that was as loud as an airplane engine. There was also no phone in the room, so I had to walk to the front desk to report it, and then they arranged a room change. The second room they gave me was clearly much smaller than the one I originally booked, but since I had a child with me and four suitcases, I didn’t bother asking for another change. The worst part is the air conditioner is still broken — it isn’t noisy, but the temperature keeps fluctuating between too cold and too warm.
UUsuario invitadoEl hotel era agradable. La única queja que tengo es que tenía mi No Enter/ No Interrumpir (no estoy seguro de lo que dijo) colgando en la puerta cuando fui a la tienda. Tenía dinero que dejaba en el contador y otros valores que no había puesto en el cc seguro no tenía tiempo para tirarlo allí. No deberían haber entrado si puse la señal en la puerta que dijo no smh
刘刘白子_lssGrande servicio, Lindo desayuno pero el ruido de la habitación y la cena en la habitación podría mejorar
El hotel está muy bien situado en el centro de la ciudad, y el hotel está muy bien situado en el centro de la ciudad. Su atención a los detalles me hizo sentir bienvenido, y me tocó cuando me sorprendió con una torta de graduación un gesto pensado que realmente aprecié.
El desayuno del hotel era un espectáculo. La comida estaba fresca y bien preparada, y el servicio se volvió a salir.
La habitación era muy ruidosa, incluso tarde en la noche.
También ordené una cena en la habitación en dos ocasiones. Sin embargo, el día siguiente las fritas eran notablemente soggiger, la salada era sólo una boca de verdes con seis pequeños cubos de avocado, y la mayoría de los aoli en el lado parecía que ya había sido usado.
En general, Thompson Houston me dejó una impresión positiva, principalmente debido a su personal excepcional y a su desayuno de calidad.
UUsuario invitadoThe experience was quite pleasant. The members of staff who attended to our needs during our one week training were helpful and responsive to our needs.
Mariam, at the reception, was willing to assist and offer help upon request. The location of the hotel and the facilities were fantastic as well. All round pleasant experience
¿Cuál es el precio medio de una habitación en un hotel de 4 estrella(s) en Texas?
El precio medio de una habitación en un hotel de 4 estrella(s) en Texas es de 416 USD entre semana, y de 434 USD durante los fines de semana (viernes y sábado).
¿Qué hoteles de 4 estrella(s) en Texas admiten mascotas?
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