Fantastic! The staff have had helped my requests while experiencing my acid reflux. All staff are very helpful and thoughtful and friends and very professional.
It was a lovely place to stay beautiful location! The decor and facilities is could do with some updating in places but I wouldn’t let that put you off as the staff are incredibly friendly and attentive. I was well looked after as a solo traveller.
Good for couples. Nice view and very accessible sa mga amenities like coffee shops, supermarket, 7-11, etc. Free parking on premises and easy check in. The best yung breakfast buffet nila, clean and maraming options. Nakakatakot lang yung elevator kase medjo maingay and yung balcony sa place namin, yung isang tiles naka angat pero overall, worth the experience pa dn tlga. If I get the chance to come back, I'll definitely return.
La habitación era espaciosa y dispone de todas las instalaciones básicas necesarias.
Había algunas cuestiones de mantenimiento de la casa, pero el personal se dirigió a ella.
El desayuno fue incluido y fue suficiente.
Escala cuenta con una de las más increíbles y la mejor piscina infinita de Tagaytay.
Just a small tip for the front desk team, especially the receptionist who handled our check-in: it would be helpful to go briefly over the booking details and share a little information about the hotel's facilities during the check-in process. No es una denuncia, es sólo una sugerencia amable de alguien que trabaja también en la industria de la hospitalidad, por lo que los huéspedes no tendrán que pedir cada detalle más tarde.
Every single staff member we encountered was helpful and attentive. Lu at the restaurant was extremely hardworking and observant and looked after us well. Breakfast was tasty, and they varied it every day. They even offered free milk and cookies before bedtime for kids. Little animal farm and bonfire were wonderful for our little one. Heated pool was a plus factor and usable even on a rainy day. We had loads of fun! Thanks to everyone, and well done!
I had a wonderful stay at this 4-star hotel. The front desk team was friendly, professional, and very accommodating from the moment I arrived. They made everything easy and comfortable.
What impressed me most was how willingly they assisted with a special request. I needed to interview the Food & Beverage Supervisor, and the staff quickly helped arrange it. The interview went smoothly, thanks to their support and coordination.
The F&B Supervisor was kind and informative, and the overall experience was better than expected. The staff’s warm attitude and willingness to assist made my stay truly enjoyable. I highly recommend this hotel for both comfort and outstanding service.
La habitación estaba limpia y tiene una gran vista al aire libre. El servicio del personal del escritorio y los asistentes de la habitación también son excelentes. Pero en general, le daré 4 estrellas 🫶
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7.0/10
UUsuario invitadoWhat really set this hotel apart was the outstanding service. Every staff member, from the front desk to the restaurant, was friendly and went above and beyond to make our stay special. The breakfast buffet was delicious and had a wide variety as well
The only minor thing was that the aircon was leaking but immediately addressed by the maintenance, but it didn't detract from our overall experience. We highly recommend this hotel to anyone visiting the area and hope to return soon!”
UUsuario invitadoFantastic! The staff have had helped my requests while experiencing my acid reflux. All staff are very helpful and thoughtful and friends and very professional.
UUsuario invitadoIt was a lovely place to stay beautiful location! The decor and facilities is could do with some updating in places but I wouldn’t let that put you off as the staff are incredibly friendly and attentive. I was well looked after as a solo traveller.
UUsuario invitadoI rarely leave voluntary feedback for hotels we stay at,
but this one definitely deserves it.
Brittany Hotel is fairly new. We have been meaning to try it for a while since we always pass by it along Daang Hari. We initially booked just an overnight stay to relax a bit. Unexpectedly, we ended up coming back the very next day when we needed a place to stay for another three days and two nights. I asked the same receptionist, Ken, who assisted us during our first check-in if the deluxe room we previously stayed in was available, as we preferred it. They didn’t say whether it was, but instead informed us that they had upgraded our room to a premier one at no extra cost! It was such a pleasant surprise, especially since it was only our second visit. We really appreciated this thoughtful gesture, which made our stay even more enjoyable. A big thank you to Ken for being so helpful and kind. The level of service really stood out.
The overall vibe of the hotel is really nice. It's quiet, very clean, and has a cozy atmosphere. The staff are friendly and accommodating. Although we weren’t able to try most of the restaurant’s menu since we always came back late at night, the food we did try was enjoyable, and the coffee was surprisingly good. While the hotel might feel a bit limited for some, as it's still new, we had a great stay overall. It has quickly become our favorite among all the hotels we’ve stayed at. 😁 We hope they continue to provide great service and even improve it further, especially the facilities and amenities. We’ll definitely be coming back and recommending this place to our friends and family.
UUsuario invitadoEvery single staff member we encountered was helpful and attentive. Lu at the restaurant was extremely hardworking and observant and looked after us well. Breakfast was tasty, and they varied it every day. They even offered free milk and cookies before bedtime for kids. Little animal farm and bonfire were wonderful for our little one. Heated pool was a plus factor and usable even on a rainy day. We had loads of fun! Thanks to everyone, and well done!
UUsuario invitadoI had a wonderful stay at this 4-star hotel. The front desk team was friendly, professional, and very accommodating from the moment I arrived. They made everything easy and comfortable.
What impressed me most was how willingly they assisted with a special request. I needed to interview the Food & Beverage Supervisor, and the staff quickly helped arrange it. The interview went smoothly, thanks to their support and coordination.
The F&B Supervisor was kind and informative, and the overall experience was better than expected. The staff’s warm attitude and willingness to assist made my stay truly enjoyable. I highly recommend this hotel for both comfort and outstanding service.
JJienelleWe had a great time. Please is so huge. They have a shuttle that will take you to places if you're not a fan of walking. Rooms are clean and organized. Love all our meals. Thank you!
RRianne JoyThe facilities and amenities at the hotel were great. The hotel itself was clean and looked brand new, which was definitely a plus. The staff who assisted us to our room and the team at Kuna Cafe, where we had breakfast, were both friendly and helpful, making those experiences enjoyable.
However, the reception staff left much to be desired. Despite being the only guests in the lobby during our check in time, we were left waiting for an extended period, and the hospitality skills seemed lacking. Our frustration grew later in the evening when we called reception to inquire about reheating some food. We wanted to know if there was a microwave available and whether we could use it, but no one followed up with an answer. This delay left us having to go out at 10pm to buy food for our hungry child, which was very disappointing. It’s clear that the reception could greatly improve their customer service and communication skills.
Overall, while the hotel itself was pleasant, the reception and customer service experience needs significant improvement to match the quality of the facilities.
PS: photos were taken before check out
MMomTravelsPros
Cerca de la zona comercial de Manggahan
Puede disfrutar de actividades como la fiesta de espuma en la piscina, gimnasio (muy estricto, necesita zapatos de goma), música y comedia en el bar
El personal es agradable y amable
Cons
Las toallas son bastante viejas y crudas
No hay olor en la habitación, huele como molde de la lluvia
Alimentos a precios excesivos
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