Fecha de publicación: 22 oct 2025
Usuario invitado
What a gem of a place! The special thing about this place is that there are 5 private outdoor onsens as well as a gender-segregated public bath and one mixed gender outdoor bath (for this one, you need to wear a bathing suit). If you are shy of exposing yourself or like taking photos, then those 5 private outdoor onsens are just perfect. I went in the autumn, which is cooling already and I can imagine what a treat it will be in winter with all the snow.
The hotel is located almost to the top of the hill. Either drive or call them ahead and they will pick you up and drop you off in the vicinity.
My room is quaint and Japanese-styled. I didn't pay for the meal package as I knew I'd would be busy trying out all the onsens available. They are all open 24hrs. By the way, private onsen number 1 and 5 are the best and most picturesque!!!
I'm doing all a favor and posting all the pictures of the private onsens.
Mostrar más
Precio por noche desde54 £
Fecha de publicación: 22 mar 2026
Usuario invitado
I stayed one night at this hotel, which is conveniently located near the train station and feels fresh and new. The on-site restaurant serves dinner, and we tried the sukiyaki — it was absolutely delicious and definitely worth a try, even if the price is on the higher side. Overall, I had a very pleasant experience and would happily choose this hotel again when visiting Zao.
Mostrar más
Precio por noche desde39 £
Fecha de publicación: 18 may 2025
Usuario invitado
Love this hotel. It's beautifully designed by 坂茂 and it lives up to his fame. The buildings look like they are floating over the rice fields. Both dinners and breakfast were excellent. Most ingredients are sourced locally and they are delicious. But what I love the most is the open baths. Both are small, but they're carefully designed with a tranquil, soothing view. I'd love to come back again just for the hotel.
Mostrar más
Precio por noche desde54 £
Fecha de publicación: 28 dic 2025|Habitación estilo japonés (2 camas), no fumadores
Usuario invitadoThe trip was planned few weeks ahead, accommodation options in Zao Onsen are scarce. If there were other options, I probably would not go with this hotel again.
- Before arrival, I called the hotel twice using trip.com but no one answered.
- There was only one front desk staff handling check-in. I have waited for 20 minutes for check-in and the Indian family has it waited for 35 minutes. There was another staff coming out from the office and acknowledged the queue. However no action was taken despite the long wait by guest.
- I inquired about shuttle bus service but the staff at the entrance said “No shuttle bus”. I saw shuttle bus having the hotel name around the Zao Onsen area.
- On the first day of room cleaning, the cleaning lady has not replaced the used porcelain cup and Japanese cup. Also no replenishment on tea bags and toilet amenities. At this price point of over USD500 per night, I was quite surprised.
- There are 2 onsen places, one outside the hotel and one on the 1F. The outdoor onsen inside the hotel was not opened and the reason is “snow accumulation”.
Overall, the room is spacious and clean but the service did not meet the expectations.
Mostrar más
Precio por noche desde84 £
Fecha de publicación: 12 feb 2026
PockyBackpack
El hotel está situado en un pequeño pueblo con una larga historia y el ambiente de la ciudad es absolutamente maravilloso.
El interior está diseñado en estilo japonés tradicional, con un hermoso jardín en el centro del hotel. Es realmente increíble. A la frente del hotel también hay un baño de pie, que añade un agradable toque local.
Las habitaciones son auténticas habitaciones japonesas, y mientras cenamos, el personal vino a preparar y a poner el futon para nosotros, lo que hizo que la experiencia se sintiera muy tradicional y especial.
El desayuno y la cena pueden no ser lujosos, pero los sabores de la comida son buenos y las porciones son generosas nos encontramos muy llenos y satisfechos. Algunos miembros del personal hablan muy bueno inglés, que fue muy útil. La tienda del hotel también ofrece una buena variedad de productos.
Personalmente, mi lugar favorito fue el área de asiento relajado junto al jardín central era el lugar perfecto para relajarse.
The room was very good and very good.
Mostrar más
Precio por noche desde67 £
Fecha de publicación: 6 mar 2026
Usuario invitado
Good location, clean and nice peaceful hotel. Connected with S mall and has bus station outside. Close to Tsuruoka station by foot. The onsen or hot bath was okay, bit outdated. The outside hot bath was closed and dry sauna was warm. Breakfast waa good.
Mostrar más
Precio por noche desde34 £
Fecha de publicación: 16 feb 2024
Usuario invitadoAbsolutely lovely place. At first I thought I'd be uncomfortable with how spaceous the room was (I'm a very jumpy solo traveller), but the room was just so comfy with an excellent view. The heater was a bit hot, but there was an electric fan too, so all was great.
The hotel allows you to have a free 50 minute private bath each night, and the private baths are amazing, able to accommodate up to five persons and with windows to let in the light and stuff. Excellent onsen water -- very acidic and very hot. Takes some time getting used to the heat, but once you do it's a heavenly experience. There are also public baths (free of charge) that you could enjoy throughout the night and into early morning (they're closed for cleaning only during 9-12 in the morning), one indoor and one outdoor, both connected to one another. The outdoor one is a bit small, but it's so refreshing to be able to flee from the stifling indoor onsen to enjoy the crisp winter air while soaking up in the heat.
Mostrar más
Precio por noche desde38 £
Fecha de publicación: 22 feb 2026
Usuario invitado
Not as clean as I've come to expect of japanese properties. For some reason, the cleaning lady/man left some black rubber debris on the floor which looked sus and I ended up cleaning after them 😑 The onsen is small and old, but tolerable due to its sufficient heat. Breakfast is good but it ends up taking up precise (and critical) time because breakfast starts at 730, and by the time I got to the ropeway station (at 810) the queue is already super long and I waited three hours before boarding the cable car. Only one staff (mixed race?) speaks English and he doesn't look particularly friendly like other Japanese staff, but I suppose he's helpful enough to Western standards.
Mostrar más
Precio por noche desde56 £
Fecha de publicación: 12 feb 2024
Usuario invitadoA wonderful place to stay in. The service was fantastic. The room was huge, much too large for just a solo traveler like me but it would have been perfect if I had brought my wife and child along. The onsen quality was great, albeit the fittings at the shower area were a bit old. The food was hands down amazing and featured great local produce. Honestly there was too much for one person to finish! What I especially liked was that they had a separate room on the first floor where if it was too early for you to check in, you could drop your luggage off, change, and then grab your gear and head to the slopes. Same thing if you intend to charge the slopes a bit more on your last day, just leave your stuff in the storage room, hit the slopes, come back and change out, hit the onsen for the last time, then go off. Definitely recommending this place to my friends visiting Zao.
Mostrar más
Precio por noche desde94 £
Fecha de publicación: 8 abr 2025
CrazyKim
Nice and friendly staff, within 10 minutes walk from Yamagata Station. The natural public hot bath is small but nice and serves the purpose of relaxation. Limited choice of food served in breakfast but the food is nice. Free alcohol drinks during 6-9 pm. We selected a room with a loft bed, and if you use it you need to put the bed sheet yourself.
Mostrar más
Precio por noche desde31 £