Hoteles con Desayuno en Java Oriental, Indonesia

Staying at Shangri-La Surabaya was an exceptional experience from start to finish. The service was warm and professional — every staff member went above and beyond to make sure we felt welcome and well taken care of. The room was spacious, clean, and elegantly furnished with a perfect balance of comfort and luxury. I especially appreciated the plush bedding and thoughtful amenities. The view from the room was also a plus, offering a peaceful cityscape that felt relaxing after a long day. Breakfast was a highlight — the variety was impressive, from local Indonesian favorites to Western and Asian dishes. The pool area and lush garden surroundings made it easy to forget you were in the middle of a busy city. Location-wise, it's conveniently close to malls, restaurants, and main roads, yet the hotel itself feels like a serene escape. Would definitely recommend Shangri-La Surabaya to anyone looking for a five-star experience with genuine hospitality.

This was my first trip to Surabaya and I had decided book Four Points Sheraton Tunjungan given its central location and competitive room rate. I was pleasantly surprised when the hotel recognized my Marriott Bonvoy member status and accorded me the corresponding benefits despite me not making this reservation via the Marriott Bonvoy app. Kudos the hotel staff for that!

We spent a few nights in Surabaya for work, and it was our first visit to the city. The hotel was very comfortable, with a spacious bed that easily accommodated two adults and my 7-year-old. The room itself was quite roomy and included a sofa, which was a nice touch for extra seating. I made good use of the gym facilities, which had plenty of cardio machines, dumbbells up to 20 kg, and a cable machine—enough for my workout needs. The pool was a decent size and even included a baby pool. Breakfast was enjoyable, with a good selection of food and drinks. Overall, my family was happy with our stay and would recommend this hotel if you are looking for a mid-priced option. It had easy access to taxi services, several restaurants nearby, and was not too far from Ciputra Mall.

The hotel is very comfortable and the receptionist and other employees are also very friendly. The place is very close to tourist attractions in Surabaya city. Located in the middle of the city too, so you can get access to any place

Good experience overall. Room is spacious with all the amenities for a trip. The only issue was that the toilet had a lingering foul smell. The stench was quite bad on the first day, but the staff we contacted at night managed to apply some disinfecting spray which got rid/masked the smell. The smell came back the next day though but the smell wasn’t as strong as the first night, it was bearable.

Towels looks a bit dull. Coffee machine can’t use. The shower head stand already broken. We can’t use the shower without holding because always fall down. Unfortunately the house keeping when make up the room didn’t ask the man to fix it instead just propped up the head shower. I think it will continue broken until there are guests who complain. Others are okay, breakfast very satisfactory.

This hotel has the most flawless service we have received, perhaps ever. The breakfast is magnificent. The team is incredibly attentive, and the facilities are perfect. Whether it’s for Business, family or a stay with your partner you will be over the moon with your time at Aloft Surabaya. Incredible, a must stay.

Nos alojamos aquí 2 noches. Nos registramos a las 4 de la tarde pero la habitación aún no estaba lista, cuando pudimos entrar a la habitación nos dijeron que las comodidades no estaban completas (toallas y calzas) dijeron que las entregarían más tarde, hasta la noche no lo habían hecho. sido entregado hasta que tuvimos que llamar antes de que fuera entregado. Cerca de un centro comercial hay una piscina pero en otro edificio el parque infantil está dañado y necesita reparación.

Everything was amazing. Hotel lobby is gorgeous, room was nice. The only sign of improvement I can suggest is a quicker lift time. The lift waiting time, especially during peak periods is slightly longer.

Hotel al que le falta mantenimiento y que dista bastante de las fotos que se publican en los motores de búsqueda - al menos en lo referente a las habitaciones. En cuanto al personal, correcto, pero no a lo que estamos acostumbrados en general en Indonesia. Igual fue un tema de comunicación, pero pedí como favor que llamasen a un restaurante para reservar una mesa y todo fueron pegas. Buena ubicación en caso de tener un vuelo temprano a la mañana siguiente - eso sí, el transfer gratuito que ofrecen no opera las 24 horas, sino a partir de las 4 am, con lo que valdría únicamente para vuelos a partir de las 6am.