Big problems at check in but this was actually trip.coms faulty for not confirming booking with hotel.
Trip.com happy to take my money first had to complaint against trip.com the compensated me but with a fight.
Location good you get breakfast included don't expect anything special. Like no round eggs.
Torquay is quite expensive so alcohol and drinks prices at the hotel high.
You can walk to marina in 5 minutes.
No car parking so if you want parking be prepared to walk
La recepción muy bienvenida. La cena de la noche era terrible. No podía entrar en la ducha porque el agua estaba demasiado caliente. El desayuno era un pesadillas. La gente se sentó después de que nos sirvió antes de nosotros. El huevo real vino sin huevos y el desayuno completo vino con huevos equivocados. Waiter accidentalmente cayó una estampa de flores en mi café (y el agua que estaban en no era fresca) y me dejó para reemplazar el café.
The hotel entrance is lovely ans the room was nice, lovely sea view. A fridge in the room would have been a bonus. The pool and sauna and bar was also good. No hots drinks avaiable from 8.30pm, which was a surprise. The breakfast was disappointing.
10 mins from centre and st David's station by foot but easy walking distance.
Room was spacious and clean.
The breakfast was great too , continental and cooked was included in price.
Parking was payable on site however if the hotel was full I don't think there would be enough spaces
Was great value
Todo en todo fue tan sorprendente el fin de semana
La única cosa que necesitaba un refrigerador en la habitación, de lo contrario todo estaba completamente bien.
Excellent service, good food and clean hygienic rooms and toilets
Muy bueno
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8.8/10
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7.6/10
Bueno
UUsuario invitadoEl hotel está situado en una ubicación muy pintoresca, con vistas al lago. Habiendo dicho que, el totalmente desagradable, desagradable y claramente desafortunado de un miembro del personal en la recepción cuando volvimos al hotel después de ir a las carreras de Newton Abbot, sorrió la estancia de noche para nuestro grupo de 7. En primer lugar, después de servir bebidas a dos miembros de nuestro grupo, que llegaron al hotel antes de nosotros, no les permitió llevar las bebidas fuera de una zona de verano para que pudieran tener un humo y no pudieron ofrecer ninguna buena razón para negarse a la En el hotel, el hotel se encuentra en el centro de la ciudad, donde se encuentra el hotel, donde se encuentra el hotel. También fue corto, rudo y claramente inútil cuando le pedimos que nos señalara en la dirección de nuestras habitaciones, dando una palabra de respuestas y pareciendo que todos nos consideramos un obstáculo para él. En general, esta experiencia nos ha hecho lamentar nuestra elección de hotel y nos descontentamos de volver al hotel en el futuro.
Otra gripe fue que el servicio de desayuno era pobre y lento, con desayunos cocidos que tomaron 25 minutos para llegar y muchos elementos clave que faltaban y no se rellenaban a menos que se les preguntó específicamente, incluyendo copas, bolsas de té, azúcar y zumo de naranja,
UUsuario invitadoI had an outstanding experience at Leonardo Hotel Plymouth. From the moment I arrived, the staff were warm, welcoming, and incredibly professional, making check-in smooth and stress-free. The room was spotless, spacious, and thoughtfully designed, with a comfortable bed and modern amenities that made my stay relaxing.
The location is perfect—right in the heart of Plymouth, close to the waterfront and local attractions, which made exploring the city effortless. Breakfast was excellent, offering a wide variety of fresh and delicious options to start the day.
What truly stood out was the attention to detail and the genuine hospitality of the team. They went above and beyond to ensure everything was perfect. I highly recommend Leonardo Hotel Plymouth to anyone looking for comfort, convenience, and exceptional service. I’ll definitely be returning!
UUsuario invitadoThis is very good for a 3-star hotel at the price charged, and the management has taken steps to rectify some of the problems mentioned in other reviews. My wife and I were in a standard twin room which has been recently refurbished. The room was simple but had new furniture, carpet and bathroom suite and was pleasantly decorated. The mattresses were comfortable. The buffet breakfast offered a good choice, but the sausages could have been of better quality. There was entertainment in the form of different solo vocalists every evening starting at 8.00pm. This was slanted toward an older clientele (centring mainly on coach parties), and many have limited appeal to younger customers. The bar prices were fairly average, with a 2 for 1 offer for the coach parties (not us). The big criticism many reviewers have of hotel internet has been addressed and there was good free internet in our room with a download speed in excess of 20 meg. There is no dedicated car park, but ample unresticted street parking all around the hotel, certainly at this time of the year. There is a rear hotel entrance adjacent to the coach car part that is only about 300 metres from the seas frong. The Babbacombe cliff railway is only a futher 100 metres away. Also close to this rear entrance is a Tesco Express. There are several restaurants and pubs within walking distance, as is Plainmoor, the home of Torquay United.
We felt that the downsides were minor but some customers may miss having a room fridge or in room safe, and as mentioned the breakfast could be improved with quality sausages and grilled rather than tinned tomatoes. One oddity in our room was that a mains power outlet next to the tea/coffee tray had had a blanking plate fitted, when a 13 amp socket would have made it possible to use the kettle in that position (looks like a very easy fix if management read this).
UUsuario invitado29/04/2025. We have been to the cliffden hotel three times and had a club room on the first floor they were nice large rooms but this time we were on the second floor our room was very small and claustrophobic nothing like the photos in the booking . We asked for a different room and the man at reception said see me tomorrow morning and if there's a larger room you can have it. Later on in the day my partner went to reception to book a table for an evening meal for us. While she was booking the table the lady at the reception said there were no other rooms you can have. The barman was very polite nice to chat to. We only had one meal in the evening cod and chips could not find much cod it was all batter. Other meal gammon and chips gammon would be good to repair your soles on your shoes. Go to the local chip shop absolutely beautiful. We used the indoor swimming pool which was nice and clean. The gardens are lovely, and the beer is very expensive. Go to the jolly sailor pub with drinks at good prices. Reception is not very helpful. I can't understand why the hotel puts people with dogs on the second floor because when the dog wants to go to the toilet by the time you get down to the entrance the dog has already peed on the carpets. Luckily our dog can hold her pee and she is small enough to carry.I have followed other people with their dogs and seen it. Overall we were very disappointed with our stay this time.
UUsuario invitadoThe hotel itself was nice; can’t fault it. Our room however, had a weird, stale smell and was off-putting, with no way to ventilate the room by opening the windows, as you cannot open them - A/C is not a natural ventilation.
Bed was comfortable, slept perfectly fine, just not nice waking up with the smell, as mentioned before.
Breakfast was good, although I’ve had better.
UUsuario invitadoWe have stayed at this hotel many times and would always recommend it. However this stay was really disappointing compared to previous stays. We were allocated room 508 which was VERY small.
AAndyPPThe hotel and area was fantastic, however, service at the front desk and the restaurant was lacking.
We took a long weekend break and were excited to try the beach club, however our experience was dampened by the service.
Being made to stand around for 5 minutes, whilst being told we hadn't paid (when we had) was unnecessary and frankly embarrassing.
The restaurant was the most disappointing part of the stay.
I'm the evening service was slow, followed by having our order wrong twice and also dropped.
Breakfast at the restaurant was lacking compared to cheaper hotels that offer continental. Small selection , nothing outstanding. When we ordered a cooked breakfast, it took 30-40 minutes to receive some eggs and pancakes although the restaurant was fairly quiet.
However, the room, facilities, and the spa were fantastic. Beautiful and comfortable rooms. The beach club outside was gorgeous. The spa was perfect and treatments were, to quote my partner, 'one of the best massages of my life'.
We're unsure if we would come back. Although the facilities were great, the service was mostly subpar and not what we'd expect from a harbour hotel.
Kkurisu_sanBig problems at check in but this was actually trip.coms faulty for not confirming booking with hotel.
Trip.com happy to take my money first had to complaint against trip.com the compensated me but with a fight.
Location good you get breakfast included don't expect anything special. Like no round eggs.
Torquay is quite expensive so alcohol and drinks prices at the hotel high.
You can walk to marina in 5 minutes.
No car parking so if you want parking be prepared to walk
MMSim83El hotel tiene una buena estancia en el Hotel Indigo , una habitación limpia y moderna con una linda cama grande y una hermosa ducha , también teníamos un minibar con bebidas suaves gratis , una ubicación excelente en el corazón de Exeter , que fue genial para comer y ir a unos pocos bares , el personal que encontramos muy amigable y bienvenido y yo definitivamente recomendaría quedarse aquí si usted está buscando un hotel en Exeter 👍
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