Hoteles con Desayuno en Taiwán, China

Ubicación: Absolutamente inmejorable, a solo un minuto a pie del aeropuerto de Taipéi, desde el centro comercial subterráneo hasta la superficie. Insonorización: La insonorización del hotel no era muy buena desde el principio. Podía oír a la familia de la habitación de al lado hablando, a la madre y al niño discutiendo. Lo entiendo, pero eran la 1:30 de la madrugada y seguían haciendo ruido... era extremadamente molesto. Servicio: No esperaba un servicio de alta calidad de este tipo de hoteles, pero como la habitación de al lado era tan ruidosa, llamé a recepción y les pedí que lo solucionaran. Efectivamente, al cabo de un rato, el ruido disminuyó considerablemente y por fin pude dormir. Comodidades: La presión del agua era buena, el agua caliente y el aire acondicionado funcionaban bien. Creo que, al alojarse en un hotel como este, todos deberían ser comprensivos, mantener el nivel de ruido bajo y respetarse mutuamente para disfrutar de una estancia agradable.

Return Residents. So helpful concierge. Especially when I have a lot of children. I need that additional reservation hel

Breakfast is superb Accesible location, a few minute walk to Kenting night market, bigbay beach and bus station.

Elegimos el Hotel Caezar Metro Taipei para nuestra estancia en Taipéi. Es un hotel antiguo de cinco estrellas con una ubicación excelente, justo al lado del Templo Longshan. La estación de MRT está un poco más lejos que la estación de tren. Solo es una parada de tren a la Estación de Taipéi, desde donde se puede coger el MRT del aeropuerto, lo cual es muy conveniente. Las habitaciones son estándar, pero las instalaciones en general son buenas. Hay una piscina al aire libre y un gimnasio.

¡Muy recomendado! El servicio, la decoración y la ubicación del hotel son excelentes. Al salir se encuentra la playa de Xiaowan y el mercado nocturno de Kenting Street. Un parque infantil muy grande, ¡los niños se divirtieron mucho! ¡Los detalles también son conmovedores! Hay dispensadores de agua con tres temperaturas en cada piso, lo cual es muy conveniente para las madres que necesitan preparar leche en polvo. Las zapatillas que proporciona el hotel también son muy bonitas ~

Hotel is relative clean. Stayed in a single room with a semi double bed. Size is decent but didn’t realised it was behind the lifts, could hear the lift moving through out the day. The shower head position is pretty bad. It’s not on an angle it’s pretty much like spraying directly into your body. It would be great if they could address this. It’s 15 mins walk from the metro station so not closed. Also there was a cockroach in the bathroom. Crawled out of the drain

1. Misleading Entrance Signage Upon arrival, we followed the signage pasted on a pillar that directed guests to a staircase entrance. However, when we reached that entrance, we were shocked to find the door marked with the sign “来宾止步” (“Guests Stop Here”). When we raised this with your staff, we were told that this entrance has not been in use since the COVID-19 period. While we understand that certain operations may have changed during the pandemic, COVID-19 restrictions have ended for more than two years. If the primary entrance has been permanently closed, why has no corrective action been taken and the misleading signage still left there? Carrying heavy luggage up and down a sloped path unnecessarily was frustrating and avoidable. 2. No Staff Assistance or Clear Signage at the New Entrance When we finally located the new entrance, there were no staff members on standby to assist us, nor was there any clear external signage indicating that this was the correct way to access the lobby. The explanation given later was that all staff were away assisting with parking which is not acceptable. At least one person should have been assigned to remain at the entrance, or the last person leaving should have arranged for another colleague to cover the position. In addition, the Operations Director mentioned that there is signage inside the new entrance directing guests to take the elevator to the lobby. However, this logic is flawed. If guests cannot locate the correct entrance in the first place, how could they possibly see a sign placed inside? 3. Poorly Trained and Unprofessional Front Desk Behavior After struggling outside, we called the number listed on Google. Only then did someone finally come out and lead us in. By that time, we were exhausted and upset. When we confronted the front desk staff about why they ignored us, despite us clearly visible outside the “来宾止步” glass door, making eye contact and knocking for help, but they claimed they “did not see us.” This excuse was clearly untrue, as we observed them looking in our direction. Even more disappointing, none of the front desk staff offered an apology even until we requested to speak to the Operations Director and asked him to review the CCTV footage. After reviewing the footage, the Operations Director confirmed that the front desk had not been alert and apologized on their behalf. However, he did not acknowledge that the front desk’s attitude and lack of sincerity were also serious problems. Being “not alert enough” and showing no sense of apology or empathy are two entirely different issues. As an international hotel, the front desk is the first impression of your service. Regardless of the quality of your facilities, this poor experience completely overshadowed the positive aspects of our stay. It also severely damages the reputation of Kagaya Group — a brand that has long been admired for its exemplary Japanese hospitality and politeness. Although we appreciate the Operations Director’s effort to make amends by offering us a meal and gifts (which we declined), it remains undeniable that this incident reflects a failure in staff training and management oversight. We hope that management will seriously review this incident, especially the issues of: - Inadequate and misleading signage at the entrance - Lack of staff presence and assistance upon guest arrival - Poor front desk awareness and unprofessional behavior We trust that Kagaya Group will uphold its proud tradition of service by addressing these problems promptly and ensuring no other guests experience such treatment in the future. Thank you for your attention.

¡La ubicación también era genial! Llegué temprano, dejé mi equipaje allí y volví a las 4 de la mañana. Había un poco de arroz por la mañana, ¡y me bastó! ¡Incluso había un lugar para repostar agua! ¡Estuvo buenísimo!

La habitación era espaciosa, elegante y limpia. Las almohadas eran mullidas y las sábanas suaves, lo que permitió un sueño reparador. El baño y el aseo estaban separados y ambos limpios. El lavabo era incómodo y oscuro, y el espejo difícil de usar, pero había un espejo grande junto a la puerta con buena iluminación, ¡así que pude maquillarme allí! La habitación era tranquila y cómoda. Los artículos de aseo solo incluían toallas, jabón corporal, champú y agua.

La ubicación era perfecta. La habitación se limpiaba a diario, el desayuno era bueno y la proximidad a la calle Ximending y a los cajeros automáticos lo hacía muy práctico. Sin embargo, había humedad en la habitación, las ventanas no se podían abrir y no había ventilación. Olía a moho y las mantas estaban húmedas, como si estuvieran empapadas.