Hoteles de 3 estrellas en Sumatra Septentrional, Indonesia

In die Jahre gekommenes, grundsätzlich schönes Hotel. Leider lässt die Sauberkeit etwas zu wünschen übrig und an Details & Austattung mangelt es. Für Instagram Posts eignet sich die Unterkunft mit ihrem schönen Ausblick allerdings grandios. Lage ist ruhig und ziemlich abgelegen. Service ist sehr lieb und bemüht, obwohl die Kommunikation auf Englisch manchmal etwas holprig war. Insgesamt ein guter Aufenthalt, allerdings ist der Preis zu hoch.

Booked 2 rooms for 4 guests via trip.com with an additional request for rooms with a connecting door. In the trip.com app, we intentionally correctly filled all the guest details for each rooms. Upon checkin, the hotel’s front desk said they cant accommodate the connecting room request because they say it was booked under different names. Sadly they used this opportunity to argue with us, printing out in front of ourselves with their printer on the front desk: 2 separate reservations under different names (Maybe since we intentionally filled those guest names correctly? But the contact number and email is still the same, no?). From it we briefly saw all details like the 2 different reservations numbers they used as the crucial evidence, and how our booking was routed through ******* (From this detail one could argue the request was lost through the flawed trip.com system. Yet the hotel could’ve investigated and be more proactive after seeing a reservation for one room asking for connecting doors??). I thought hotel guests checking in at night only wanted rest, not attending trial??? Although to be fair in the end they got us 2 connecting rooms, albeit at a low floor (after the unnecessary bargaining). They required Rp200K as deposit. Room was clean, with a very useful Korean brand smart tv. Functional hair dryer, good lighting, with an in-room safe, and a small fridge/chiller. Breakfast could’ve been better, but there’s a lot of cafes and restaurants within walking distance. We got valet parking but didn’t pay for it, was it complimentary because of the limited parking space this hotel has, or did we get it as compensation/goodwill, we never knew (this was not explained at check in).

Room with a window, with normal Wi-Fi. There is a large work desk, a large bed. The only thing missing is a refrigerator. This is one of the best hotels in the city, so we can safely recommend it for check-in. Hearty breakfasts, a restaurant downstairs where you can eat throughout the day for not the highest prices. Good location next to a large shopping center, supermarket and night food outlets.

I couldn't make my stay here due to flight delays from Batik Air Malaysia in Kuala Lumpur. I am aware that it was not possible for the refund anymore. Hope i can stay next time in Swiss-Bellinn Medan. It's a nice hotel tho.

El servicio genial y las instalaciones comodas . Lo unico que una de las luces de la habitacion parpadeaba incluso en apagado y no hubo forma de arreglarlo. Un poco incomodo eso para dormir pero de todos modos recomendable.

The hotel is old, things are run down there’s free Wi-Fi, but I never see it working breakfast. Caters only locals almost nothing available for Westerners overall it’s not a bad stay, but for my next trip, this would not be my first choice. If I have to I will stay again. Also, there are cheaper options about the same quality. The hotel stuff is nice though helpful

We arrived after 3:30 PM but only managed to check in around 5:00 PM, which was quite disappointing after a long journey. Upon entering the room, the staff were still sweeping and mopping the floor, indicating that the room was not properly prepared prior to our arrival. This gave a poor first impression and did not meet our expectations for a smooth check-in experience. The view of Lake Toba is beautiful and definitely one of the highlights of the stay. However, the private beach was very dirty and poorly maintained, which was quite disappointing. With such a great natural setting, better upkeep of the beach would greatly improve the overall guest experience. Although the breakfast spread initially appeared to offer a wide variety, the actual options were quite limited. During peak holiday periods, the food was not sufficiently replenished, making it difficult to accommodate the large number of guests. This resulted in a less satisfying dining experience than expected.

Location is good, surrounding with local restaurants and mini mart for basic necessity. Swimming pools located at the back, facing the lake. Depends on the room located, mostly needs to go down or up, therefore it's not suitable for people has limitation to climb the stairs. Rooms is also basic, Breakfast is basic local food.

Checked in with tons of ants on the floor and just beside beds. Request to change to another room straight but was told no more same grade room available. Cleaner come and clean the floor and we have to use back the same room. No cupboard and only 2 hangers for a 5 person room. We dont even have place to hang our clothes and towels. Price is much moreexpensive compared to the surrounding hotel too.

I and my sister was stayed in this hotel for 3 days and 2 nights. The hotel was good and neat. Only a bit far from city. Its very near to the airport. Friendly and helpful staff. Highly recommended.