We were very satisfied with our stay at this hotel. Although it’s rated 4 stars, it offers amenities and service comparable to some 5-star hotels. Our room was spacious, featuring a balcony, a spotless bathroom, and four complimentary bottles of water although we are a couple. The reception staff were friendly and helpful, arranging our private visit to the SPA and swimming pool, which we thoroughly enjoyed. Breakfast was delicious, with a wider and better selection than some nearby 5-star hotels.
The only downsides were the location of the rooms, which are separate from the main building, the absence of an elevator, and open-air corridors connecting the rooms to the dining and SPA areas. This can be uncomfortable during colder months like February, so dressing warmly is advisable.
This hotel is definitely THE BEST DEAL you can find in the area and it's just 10 minutes walk from the main attraction in Samarkand.
We are so happy and satisfied with this hotel until the day we checked out. We were accused of taking the laundry bag which is worth 300k Uzbek SUM. I went up with 2 staff and it turned out it was in the drawer all the time (the funny thing is I never even touched it.) I don’t blame these 2 staff as I know it is their responsibility to make sure nothing was missing/stolen (though next time it would be appreciated if they can check it more thoroughly.)
What truly pissed me off is the attitude from another female staff at the reception named Zarifa. From the moment we checked out, she just looked grumpy and when my friend said “we never used it”, she reacted with “I am sure you did” in a very rude way! Even later on, it turned out to be in the drawer in the room, she was not even apologetic (the other 2 staff at least said “sorry for the mistake.”
This is one of the 2 five star hotels in Samarkand and I just hope what we paid at this hotel is equivalent to the amount of respect you show to your customers. The hotel really NEEDS to put more training in your staff’s service.
By the way, we had a really nice chat with another staff named “Firdav” at the first floor bar (if I remember his name correctly, he is tall and bit skinny). He had worked in Hilton for 2 years and the professionalism and politeness he demonstrated is just another level. PLEASE LEARN FROM HIM THAT HOW A STAFF AT 5 STAR HOTEL SHOULD BEHAVE AND TREAT THEIR GUESTS!!
Los anfitriones fueron amables. El alojamiento estaba bien ubicado, a 5 minutos a pie de Registán.
La habitación doble era amplia y el baño también.
Incluso ofrecían traslado gratuito a la estación de tren. Y dos de los anfitriones hablaban inglés, lo cual es de gran ayuda. 10/10
[Estancia de lujo en Samarcanda]
Este hotel se encuentra a unos 5 minutos a pie de la plaza Registán de Samarcanda y, al parecer, también cuenta con un salón de bodas local cerca. El lujoso interior lo merece, y la entrada del vestíbulo crea expectativas para su estancia.
Un miembro del personal del hotel hablaba un poco de japonés, y aunque hablaba un japonés deficiente, me saludó con un amable ”hola”.
La habitación tenía un ambiente elegante y la cama era cómoda. El desayuno buffet también era muy variado y delicioso, ¡y quedé muy satisfecho!
Hotel itself was amazing. Very clean & posh. Breakfast was wide of selections. Swimming pool & spa was fun way to relax.
When we ask, they happily made us late check out. Very grateful! Vey much enjoyed staying.
Only downside was location, although it's close to a park, we found it hard to find yandex. It was quite expensive & took 10-15 mins to arrive. Since we have been using yandex many different cities, this time was the most hassle.
El 8 de marzo era temporada baja. Había poca gente en el hotel, las habitaciones estaban limpias y ordenadas. No había suficientes batas en la habitación y habría añadido algo humectante para el cuerpo (crema) al set de cosméticos. Sacacorchos y vasos. En general lo recomiendo, incluido el uso de la zona de spa. No había nadie allí durante la temporada baja, tal como me gusta)
Все нормально, хорошо, но не превосходно. Приехали примерно в 9 утра и пришлось оплачивать 50% раннее заселение, это из минуса. Остальное все хорошо. Еще очень жесткие кровати.
We were thoroughly satisfied with our stay at this hotel. Upon arrival, the front desk manager kindly upgraded our room to a suite in celebration of my wife's upcoming birthday—a thoughtful gesture that set the tone for our visit. The suite, featuring a separate bedroom and living room, was impeccably clean and beautifully maintained.
Breakfast was delicious, offering a wide range of continental options. While I would have appreciated more local dishes, the variety and quality were excellent. Both the reception and dining staff were friendly, attentive, and eager to assist. The SPA area and swimming pool were spacious, clean, and designed to offer plenty of privacy, even when other guests were present.
Tip: About 100 meters to the left of the hotel, there’s a fantastic local BBQ restaurant with affordable, tasty food.
A heartfelt thanks to the hotel management and staff for the upgrade and making our stay truly memorable.
Arrivée tardive accepté et enregistrement rapide. La chambre était sous les combles il faisait chaud
Fabuloso
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Fabuloso
UUsuario invitadoWe are so happy and satisfied with this hotel until the day we checked out. We were accused of taking the laundry bag which is worth 300k Uzbek SUM. I went up with 2 staff and it turned out it was in the drawer all the time (the funny thing is I never even touched it.) I don’t blame these 2 staff as I know it is their responsibility to make sure nothing was missing/stolen (though next time it would be appreciated if they can check it more thoroughly.)
What truly pissed me off is the attitude from another female staff at the reception named Zarifa. From the moment we checked out, she just looked grumpy and when my friend said “we never used it”, she reacted with “I am sure you did” in a very rude way! Even later on, it turned out to be in the drawer in the room, she was not even apologetic (the other 2 staff at least said “sorry for the mistake.”
This is one of the 2 five star hotels in Samarkand and I just hope what we paid at this hotel is equivalent to the amount of respect you show to your customers. The hotel really NEEDS to put more training in your staff’s service.
By the way, we had a really nice chat with another staff named “Firdav” at the first floor bar (if I remember his name correctly, he is tall and bit skinny). He had worked in Hilton for 2 years and the professionalism and politeness he demonstrated is just another level. PLEASE LEARN FROM HIM THAT HOW A STAFF AT 5 STAR HOTEL SHOULD BEHAVE AND TREAT THEIR GUESTS!!
MMladenowskiWe were thoroughly satisfied with our stay at this hotel. Upon arrival, the front desk manager kindly upgraded our room to a suite in celebration of my wife's upcoming birthday—a thoughtful gesture that set the tone for our visit. The suite, featuring a separate bedroom and living room, was impeccably clean and beautifully maintained.
Breakfast was delicious, offering a wide range of continental options. While I would have appreciated more local dishes, the variety and quality were excellent. Both the reception and dining staff were friendly, attentive, and eager to assist. The SPA area and swimming pool were spacious, clean, and designed to offer plenty of privacy, even when other guests were present.
Tip: About 100 meters to the left of the hotel, there’s a fantastic local BBQ restaurant with affordable, tasty food.
A heartfelt thanks to the hotel management and staff for the upgrade and making our stay truly memorable.
MMladenowskiWe were very satisfied with our stay at this hotel. Although it’s rated 4 stars, it offers amenities and service comparable to some 5-star hotels. Our room was spacious, featuring a balcony, a spotless bathroom, and four complimentary bottles of water although we are a couple. The reception staff were friendly and helpful, arranging our private visit to the SPA and swimming pool, which we thoroughly enjoyed. Breakfast was delicious, with a wider and better selection than some nearby 5-star hotels.
The only downsides were the location of the rooms, which are separate from the main building, the absence of an elevator, and open-air corridors connecting the rooms to the dining and SPA areas. This can be uncomfortable during colder months like February, so dressing warmly is advisable.
This hotel is definitely THE BEST DEAL you can find in the area and it's just 10 minutes walk from the main attraction in Samarkand.
UUsuario invitadoHotel itself was amazing. Very clean & posh. Breakfast was wide of selections. Swimming pool & spa was fun way to relax.
When we ask, they happily made us late check out. Very grateful! Vey much enjoyed staying.
Only downside was location, although it's close to a park, we found it hard to find yandex. It was quite expensive & took 10-15 mins to arrive. Since we have been using yandex many different cities, this time was the most hassle.
MMasamichi[Estancia de lujo en Samarcanda]
Este hotel se encuentra a unos 5 minutos a pie de la plaza Registán de Samarcanda y, al parecer, también cuenta con un salón de bodas local cerca. El lujoso interior lo merece, y la entrada del vestíbulo crea expectativas para su estancia.
Un miembro del personal del hotel hablaba un poco de japonés, y aunque hablaba un japonés deficiente, me saludó con un amable ”hola”.
La habitación tenía un ambiente elegante y la cama era cómoda. El desayuno buffet también era muy variado y delicioso, ¡y quedé muy satisfecho!
UUsuario invitadoThis is a wonderful small boutique hotel located in a historical ditrict of samarkand (so called ”Russian Samarkand”). major sightseeings are not the next door.. but not far away...
Personnel is very helpful and attentive. Rooms are adequately sized and have almost all the necessary amenities. They serve a plentiful and tasty breakfast buffet(unfortunately, some hot dishes turned out to be cold... hope that was a one-off case).
in general - highly recommended hotel..
AAlfonso Valenzuela IturriagaLos anfitriones fueron amables. El alojamiento estaba bien ubicado, a 5 minutos a pie de Registán.
La habitación doble era amplia y el baño también.
Incluso ofrecían traslado gratuito a la estación de tren. Y dos de los anfitriones hablaban inglés, lo cual es de gran ayuda. 10/10
UUsuario invitadoWe really liked the hotel. It’s new, clean, with nice rooms and a good breakfast. Conveniently close to the airport; it’s better to take a taxi to the main attractions, but everything is within about 10 minutes. The staff are friendly and genuinely try to help the guests.
AAndrey96El 8 de marzo era temporada baja. Había poca gente en el hotel, las habitaciones estaban limpias y ordenadas. No había suficientes batas en la habitación y habría añadido algo humectante para el cuerpo (crema) al set de cosméticos. Sacacorchos y vasos. En general lo recomiendo, incluido el uso de la zona de spa. No había nadie allí durante la temporada baja, tal como me gusta)
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