Hoteles con Spa en Baviera, Alemania

Experiencia de vida del castillo. El personal es agradable. La comida es excelente

While your hotel facilities are acceptable, the operational failures and hostile staff conduct during my recent stay were entirely unacceptable. My room was located excessively far from the lobby, which amplified a serious safety hazard: the in-room telephone was completely broken. When I discovered the television was also unusable (stating the room was ”not checked in”), housekeeping dismissed me, forcing me to walk all the way to reception just to report your own technical failures. Worse, I experienced an emergency when my phone died without a universal adapter. Instead of helping me during an urgent situation, your staff predatorily refused to assist unless I purchased an overpriced adapter from the hotel. To top it all off, the reception staff were cold and dismissive. Their complete lack of basic courtesy and welcoming demeanor went beyond poor customer service. it felt distinctly like racial bias. A broken room phone is a safety violation, but your staff’s total lack of empathy during an emergency is a failure of management. I expect a formal response regarding how you plan to address these room defects and the deeply problematic behavior of your front desk team. Die Ausstattung Ihres Hotels ist zwar akzeptabel, die betrieblichen Mängel und das Verhalten Ihres Personals während meines Aufenthalts waren jedoch absolut inakzeptabel. Mein Zimmer lag extrem weit von der Lobby entfernt, was ein erhebliches Sicherheitsrisiko verschärfte: Das Zimmertelefon war komplett defekt. Als ich feststellte, dass auch der Fernseher nicht funktionierte (Anzeige: „Zimmer nicht eingecheckt“), wurde ich vom Housekeeping abgewiesen. Ich wurde gezwungen, den gesamten Weg zur Rezeption zu laufen, nur um Ihre eigenen technischen Fehler zu melden. Noch schlimmer war, dass ich mich in einer Notsituation befand, als mein Handy-Akku leer war und ich keinen Universaladapter dabei hatte. Anstatt mir in dieser dringenden Lage zu helfen, weigerte sich Ihr Personal, mich zu unterstützen, und drängte mich stattdessen in räuberischer Absicht dazu, einen völlig überteuerten Adapter vom Hotel zu kaufen. Zu allem Überfluss war das Personal an der Rezeption kalt und abweisend. Der völlige Mangel an grundlegender Höflichkeit ging über schlechten Kundenservice hinaus – es fühlte sich eindeutig nach rassistischer Voreingenommenheit an. Ein defektes Zimmertelefon ist ein Sicherheitsverstoß, aber das völlige Fehlen von Empathie Ihres Personals in einer Notsituation ist ein Versagen des Managements. Ich erwarte eine formelle Rückmeldung darüber, wie Sie diese Mängel im Zimmer und das zutiefst problematische Verhalten Ihres Rezeptionsteams beheben wollen.

The hotel's location is pretty good. It's closed by most tourist spots in Munich. The staff is quite nice & helpful. The spa and gym is quite nice, and breakfast is good too. However, my mom found a little dirty stuff in the shower when she first got into her room. That's a minus. Overall, the hotel is quite good.

We had a wonderful stay at this hotel! The sauna was excellent and the perfect place to relax after a busy day. The breakfast was delicious, with a great variety of fresh and tasty options. The staff were incredibly friendly, welcoming, and always happy to help. Our room was clean, comfortable, and well-maintained. Everything was perfect, and we truly enjoyed our stay. We would definitely come back and highly recommend this hotel to others!

Reception的態度平淡，不熱帎。預訂飯店時曾在特殊要求上列出须要乳膠枕及額外的行李架，結果入住時什麼都沒有準備，concierge的服務態度較好，check out時曾提前要求frontdesk 派人來協助搬運行李，結果完全沒人來幫忙，晚上在飯店餐廳用餐，服務態度平平，不熱帎也不關心，也許是生意太好，無法分身顧及，食物品質普通，與網站上所稱慕尼黑美食飯店第一名實不相符。我們在網站上預訂的至尊豪華房註明房間大小35-38平方米，實際入住發房間根本沒有預期大小。總而言之，除了地理位置，其他都名不符實，只能給予中等評價，但以後大概不會再去入住，也不會推薦朋友去，也許期望值太高，所以失望也較大吧！

앙딱정 최고임 고민도 하지말고 여기 예약하세요 가격도 싸고 시설도 미쳣고(positive) 위치가 별로인가 했는데 실제론 대박편함 모든게 완벽했음 정말 최고임 이 가격에 이게 말이안됨 가성비의 끝판왕 유럽 여행 3주 내내 여기서만 살고 싶을 정도 커플끼리와도 좋을듯 분위기짱

Otel otantik, çalışanlar güleryüzlü ve samimi, yardımseverler. Konum olarak iyi, oda koşulları ve genel anlamda otel keyifliydi. Kahvaltısı da çok güzeldi,bahçesi inanılmaz keyifli

Me alojé en el hotel dos noches mientras veía la Champions League en Múnich. La recepción era pequeña y el personal tenía un nivel de inglés limitado, lo que dificultaba un poco la comunicación. La habitación era decente, con todas las comodidades necesarias, pero la cama era demasiado blanda e incómoda. Había muchos restaurantes cerca y el transporte público era práctico; la parada de autobús estaba a cinco minutos a pie.

For a hotel located by the lake with a relatively high rating, I naturally expected a comfortable and reasonably spacious room with a nice lake view. However, I booked a single room and was honestly very disappointed upon entering. The room was extremely small, the bed felt cramped, and the ceiling was very low due to the sloped roof which means I couldn’t even sit upright on the bed comfortably. Even worse, there was no proper view through the window at all. The window was tiny, making the room quite dark, and it didn’t face anything pleasant. The photos on the website were also quite misleading and did not match the actual room I received. For a room priced at around €150 per night, this kind of space and condition feels unreasonable. To be fair, the facilities in the whole are fairly good. There is a wellness area, a gym, and a restaurant with great food and a nice view. However, the restaurant is also quite expensive, and breakfast is not included and must be paid separately. Given the pricing, I don’t think these aspects deserve excessive praise. What really matters is the room itself. Paying €150 per night for a room of about 15 square meters, with an average ceiling height of less than 2.2 meters and a very tiny window facing other’s balcony, honestly made me feel misled. In my opinion, the room quality does not match the price at all.