Hoteles con Spa en Taiwán, China

La habitación era muy agradable, pero no era un problema durante el día, ya que había mucha luz solar desde la ventana. Lo que me gusta es que ponen una mesa de café y una silla de regalo junto a la ventana, lo que hace que sea muy agradable hacer alguna lectura durante el día. El camino a la estación era claro y tenía una variedad de tiendas locales para explorar.

1. Misleading Entrance Signage Upon arrival, we followed the signage pasted on a pillar that directed guests to a staircase entrance. However, when we reached that entrance, we were shocked to find the door marked with the sign “来宾止步” (“Guests Stop Here”). When we raised this with your staff, we were told that this entrance has not been in use since the COVID-19 period. While we understand that certain operations may have changed during the pandemic, COVID-19 restrictions have ended for more than two years. If the primary entrance has been permanently closed, why has no corrective action been taken and the misleading signage still left there? Carrying heavy luggage up and down a sloped path unnecessarily was frustrating and avoidable. 2. No Staff Assistance or Clear Signage at the New Entrance When we finally located the new entrance, there were no staff members on standby to assist us, nor was there any clear external signage indicating that this was the correct way to access the lobby. The explanation given later was that all staff were away assisting with parking which is not acceptable. At least one person should have been assigned to remain at the entrance, or the last person leaving should have arranged for another colleague to cover the position. In addition, the Operations Director mentioned that there is signage inside the new entrance directing guests to take the elevator to the lobby. However, this logic is flawed. If guests cannot locate the correct entrance in the first place, how could they possibly see a sign placed inside? 3. Poorly Trained and Unprofessional Front Desk Behavior After struggling outside, we called the number listed on Google. Only then did someone finally come out and lead us in. By that time, we were exhausted and upset. When we confronted the front desk staff about why they ignored us, despite us clearly visible outside the “来宾止步” glass door, making eye contact and knocking for help, but they claimed they “did not see us.” This excuse was clearly untrue, as we observed them looking in our direction. Even more disappointing, none of the front desk staff offered an apology even until we requested to speak to the Operations Director and asked him to review the CCTV footage. After reviewing the footage, the Operations Director confirmed that the front desk had not been alert and apologized on their behalf. However, he did not acknowledge that the front desk’s attitude and lack of sincerity were also serious problems. Being “not alert enough” and showing no sense of apology or empathy are two entirely different issues. As an international hotel, the front desk is the first impression of your service. Regardless of the quality of your facilities, this poor experience completely overshadowed the positive aspects of our stay. It also severely damages the reputation of Kagaya Group — a brand that has long been admired for its exemplary Japanese hospitality and politeness. Although we appreciate the Operations Director’s effort to make amends by offering us a meal and gifts (which we declined), it remains undeniable that this incident reflects a failure in staff training and management oversight. We hope that management will seriously review this incident, especially the issues of: - Inadequate and misleading signage at the entrance - Lack of staff presence and assistance upon guest arrival - Poor front desk awareness and unprofessional behavior We trust that Kagaya Group will uphold its proud tradition of service by addressing these problems promptly and ensuring no other guests experience such treatment in the future. Thank you for your attention.

Hotel is quite nice, staff was very friendly and room as clean and equipped nicely. Breakfast was expansive with a good selection for everyone. The location is within walking distance to many things. We took a nice walk to the science park area and visited one of the local temples. There is also a nice speakeasy bar within 10 min walk (kind of hidden past the starbucks up the hill). I would definitely recommend this hotel to business visitors or tourists as well.

Muy convenientemente ubicado cerca del metro. Está junto a un centro comercial con un gran Carrefour. A poca distancia a pie de Ximending. Habitación grande y espaciosa. Nos permiten recoger galletas y dulces gratis. Personal amable. Disfrutamos mucho de nuestra estancia.

I recently stayed at Taipei Marriott Hotel and overall had a good experience. The staff were professional, polite, and generally helpful whenever I needed assistance. The room was clean, comfortable, and well-maintained, providing a pleasant space to relax. In terms of dining, however, I found that the on-site restaurant options were somewhat limited, especially for longer stays. It would be great to have a wider variety of choices for both local and international cuisine. The hotel’s location is decent, with access to transportation that is acceptable but not exceptionally convenient. It may take a bit of time to reach the main tourist spots or central areas. Facilities such as the lobby and common areas are modern and well-presented. Overall, I would rate this hotel 4 stars and consider staying again, but mainly if I do not rely too much on in-hotel dining.

We had 3nites stay. Great hotel, spacious, clean. Friendly staffs Bath tub is a great way to end your day after a long day out. Location:10 mins walk to Banqiao station for train/HSR Amenities:Hotel does not provide free basic amenities, NT100 per pack. Remember bring your own. Gym is chargeable, a pity There is an Osen, free for the guests 7-11 and Family near hotel There is a shop just opp the hotel that serve lamb hotpot during winter, very delicious. Highly recommended except the location if u are dragging your luggages.

Sweetme Hotspring Resort is a fantastic place to unwind and recharge. The location is excellent, just a few minutes’ walk from Xinbeitou Station and conveniently close to many restaurants. One of the highlights of the stay was the spa experience. Guests can enjoy both the private in-room hot spring and the public spa facilities. The room was clean, spacious, and thoughtfully designed for comfort. Breakfast was another strong point, with a good selection of food to start the day right. Overall, Sweetme Hotspring Resort delivers a well-rounded experience with great amenities, a prime location, and a relaxing atmosphere. I will definitely come back again.

Excelentes servicios, un hotel limpio y un personal generalmente cálido y amable. Sin embargo, estábamos celebrando el cumpleaños de mi esposo y nos recibieron bien, pero nada especial considerando que pagamos por un tratamiento especial de nivel ejecutivo. El desayuno tenía muchas opciones, pero algunas limitaciones para quienes son veganos y desean opciones más saludables. El personal carece de la atención que se merece un 5 estrellas, y también de una actitud de ”se puede hacer” para atender las peticiones de los huéspedes, especialmente cuando son tan simples. Por ejemplo, pregunté varias veces durante el desayuno y en el salón si podían servirme sandía (porque vi que tenían sandía recién cortada y almacenada en el refrigerador), pero todo el personal dijo que no repetidamente. Me sentí ridículo viendo esa sandía allí tirada y yo sentada, tan decepcionada día tras día, con antojo y sin poder conseguirla, así que fui al centro comercial de enfrente y me la comí allí. En realidad, no fue una experiencia de cinco estrellas. Aparte de un excelente spa y gimnasio, nos fuimos bastante decepcionados :(

2nd staying after 2024. Good location, facilities fair enough. However, was very disappointed from attitude of clerk in front desk. Need some education and guidance to them. Maybe ‘she’ was in bad mood in person but we didnt have to get bad feelings. Wish this wont happened from my next visit.

El hotel era agradable y limpio. Lo reservamos porque tiene tubos de primavera calientes en las habitaciones. Disfrutamos mucho. También nos gustaba la cena de buffet y el desayuno de buffet. La zona de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de