Hoteles con Spa en Columbia Británica, Canadá

El personal no se esforzó para ayudarnos a llegar al hotel, ni siquiera cuando nevaba mucho. Fue una pérdida de tiempo hacer una llamada telefónica. Al llegar, su actitud fue siempre fría. El hotel está anticuado y se regodea en su gloria pasada. La mayoría del personal es frío, pero un puñado de ellos son muy amables y serviciales (la mayoría son personal de limpieza). Teniendo en cuenta que nos alojamos dos semanas, nos hemos encontrado con muchos miembros del personal. La cocina está equipada de forma muy básica con equipos de mala calidad. La puerta del balcón está mal sellada y hay una corriente de aire constante en la habitación. Una de las razones por las que reservamos este hotel fue su sala de billar, pero está en su bar. Pensé que sería ideal para familias. Situado cerca de la telecabina, ideal para esquiadores. No lo recomiendo para familias y tiene una mala relación calidad-precio.

Las habitaciones están limpias y el hotel es muy cómodo. Hay una piscina de agua caliente en el patio y podrá relajarse en el baño de aguas termales en traje de baño. Se recomienda un restaurante de carnes cercano. (fotografía)

Cuatro familias con niños tienen negocios en el río Campbell, por lo que las instalaciones de reserva para un día son un poco incómodas, pero en general buenas

Muy bonito. Muy ridge en el inicio y el final del check-in y check-out. Check-in es 1:00 y es un extra $50 para comprobar temprano. Check-out es 11:00 y puede ampliarse a la tarde sin una tasa, pero más allá de eso es $50. El desayuno es un poco de luz sin comida caliente. La piscina y el agua se mueven junto con un tubo caliente.

The room is big and spacious . Bed and pillows are comfortable. The kitchen is a big plus for us since we stayed for 3 nights. It is in a good location, near the bus stop and within walking distance to all good restaurants. The only downside is it’s near the hospital so ambulance sirens can be bothersome. Otherwise, it was a good and pleasant stay.

I am writing to formally express my very serious dissatisfaction regarding the condition of my room and the overall standard of service during my stay. To be completely honest, the situation is far below what any reasonable guest would expect from a hotel of this category and price level. There is clearly long-term dust accumulation on the exhaust fan and in multiple corners of the room. This is not a matter of minor housekeeping oversight for a day or two it reflects a prolonged lack of proper maintenance and cleaning standards. Such conditions are unacceptable for a property that presents itself as a luxury establishment. Even more concerning is the foul, rotten odor coming from the sink water. Every time I brush my teeth or wash my hands, the unpleasant smell is immediately noticeable and deeply disturbing. This raises not only comfort issues, but also serious concerns about hygiene and water safety. At this level of accommodation, guests should never have to question the basic quality of the water provided in their room. I strongly believe this matter requires immediate professional inspection. I chose to stay at your hotel and willingly paid a premium rate because I expected a premium experience including cleanliness, attention to detail, and reliable service. Unfortunately, what I have encountered so far reflects a significant gap between the price charged and the quality delivered. In addition, despite leaving a tip for housekeeping and placing a written note clearly requesting replenishment, my shampoo was not refilled. I was eventually forced to go into the corridor to find another staff member for assistance. Cotton swabs were also not replenished for three consecutive days. These are very basic service expectations that should not require repeated reminders from guests. Taken together, these issues have had a substantial negative impact on my stay and overall impression of the hotel. I find this situation extremely disappointing and frankly inconsistent with the reputation and standards your brand claims to uphold. I would appreciate it if management could review this matter seriously and provide a clear and appropriate resolution.

El hotel está muy bien y los trabajadores muy atentos y agradables. Lo que no me gustó es que nos dieron una habitación justo al lado del ascensor cuando pedí si podía ser lejos. Te dicen que el desayuno está incluido pero con nada que pidas ya te hacen pagar de más. Y lo peor es que te hacen pagar un depósito que se supone devuelven a las 2 o 4 semanas. Muy peseteros. Un quiero y no puedo donde te intentan sacar el dinero por cualquier cosa cuando ya pagas un elevado coste por alojarte allí.

The location is a little far from downtown Downtown vancouver but it's close to costco, next to roger's centre, and 10 mins away from chinatown. love that the room comes with illy coffee, instead of the regular k-pods which is such an amazing touch. overall the service is fabulous, and room is clean and spacious for the 4 of us. however, restaurant-wise the area is a little boring.

Firs of all, the receptionist was very friendly and had a big smile on her face during both check-in and check-out (it was the same lady), warm and nice lobby. Second, the room was smaller than I expected, smaller than what the website showed but it was clean. Third, when I arrived it was almost impossible to find a parking spot (see pic 4) because there were several hotels in the same area. I had to wait in my car for about 20 minutes until someone finally left so I could park and check in. Fourth, hotel parking is quite expensive $34 per night for self-parking and $39 for valet. The underground parking lot is right next to the garbage room (see pic 5) which was disgusting and horrible. I also saw two guys working in the parking area and they seemed really unfriendly. If they ever film another Conjuring series this could be a perfect location. To be fair, I did notice that several other 4 star hotels in Whistler have similar parking conditions: dark, old and dirty. Fifth, it was a bit cold at night and I tried to adjust the room temperature but it didn’t work. I mentioned this to the lady when I checked out. If you asked me if I would stay there again, probably NOT. The price is okay for the room and the location is very convenient there’s an Old Spaghetti Factory inside the hotel and several bars, restaurants and shops are just 5–10 minutes away on foot.

We arrived a bit early to check in, but were denied by the front desk staff. We asked if we could use the restroom, it was also denied. The staff said the restroom was closed. We asked if we could get a ground floor room because we have bikes, she said they don't have the ground floor available. We got the room on the 2nd floor, but there is no elevator on site. We stayed there for two nights, some people were running, yelling, screaming at night in the hallway, very noisy. No housekeeping removes trash, no fan in the bathroom. However, the room was clean when we were checking in and spacious.