Hoteles con Spa en Victoria, Australia

El servicio al cliente fue excelente. La ubicación, la comida, el servicio, sólo para mencionar pocos. Todo fue perfecto 👌. Recomendará este hotel 100x a mis amigos y familia. Volveré a asegurarme.

The hotel's location is really good. It's super convenient to get to the hotel from the terminal. The room size is good for unpack & repack your stuff for the trip. Since we didn't have breakfast included in the booking. There are 2 choices for the breakfast: 1. Hotel's breakfast for 35AUD/person 2. Deli cafe. We had a sandwich & muffin there. It's quick and easy to get ready in the morning.

Very noisy could hear all the neighbours shouting  at each other! And needs sound proofing as could hear everyone showering!!  Clean and great food but don’t get a room on level 10 or 11. Not worth the $$$$

En 24/6 Le ordené huevos fritos durante el desayuno, pero la calidad de los huevos no estaban hasta el estándar, la leche no era normal y no tenía ningún gusto en absoluto, pero el día siguiente le ordené lo mismo con un diferente chef, que fue de nuevo a un huevo normal, Me pregunté si Sheraton usaría esa calidad de huevos! Otra opinión es que las instalaciones de gimnasio no son suficientes, gracias!

We stayed there one night as we have booked the hot air balloon flight. Thus, didnt have much opportunity to use any facility except the restaurant. We had dinner there and food and wine were great. However, we noticed that some staff werent paying much attention to asian guests. While serving the food up to western guest, the staff was introducing the food in details but not to us. Furthermore, it took a long while to get our desserts.

Location: The hotel is situated in a very quiet area, perfect for a peaceful getaway. Nights were serene with barely any car noise. It’s about a 10-minute drive to a nearby mall with Coles, Kmart, and other essentials—super convenient. For travelers, it’s around 40 minutes from the airport, which is manageable. Cleanliness: This was a mixed bag. Upon entering, we noticed a burnt iron mark and several purple stains on the carpet. We made sure to report these to reception immediately due to the $300 AUD bond fee, to avoid being held responsible. Being close to a lake or river meant encountering mosquitoes and some large flies. We also found spiders in the bathroom, but we managed to catch and release them outdoors. Towels provided were an issue—one was dirty when we checked in, and even the replacement towel the next day had stains. However, the beds were spotless, which was a relief. Service: The front desk staff were excellent—friendly, thorough, and accommodating. They explained all the amenities, including the location of the gym and pool, and handled our late checkout request graciously. Facilities: Although I didn’t personally use the gym or pool, the in-room facilities stood out. The smart TV was a bonus, with access to YouTube, Disney+, and Prime Video, ensuring entertainment for the family. Room: The two-bedroom apartment was incredibly spacious, with two bedrooms flanking a central living room. Each bedroom had its own bathroom, complete with an exhaust fan to keep the heat out. The beds were the highlight—so soft and comfortable, providing an excellent night’s sleep. Overall: While the initial issues with bugs were unpleasant (I dislike insects), once we cleared them out, the stay became very enjoyable. The spacious layout, serene environment, and cozy beds made it a pleasant experience overall.

The room was nice and comfortable; however, the noisy level it’s quiet disturbing. The sound of the cars outside made it difficult for us to sleep as well every night. In addition, the air conditioner inside the room was also noisy. Overall the stayed was decent,but improvements in noisy control, housekepping consistency and breakfast variety would greatly enhance the guess experience.

I stayed at house 13 on March 10 2025, and there a gang of black people having a party over the night at house 12. I don't want to discrimate people and I used the word ”black” merely to describe that group of people that night. The music is very loud, and from time to time there are heavy drum beats which you can feel the vibration from the floor, and sometimes they knocked the wall of the townhouse separating house 13 / 12, and I supposed no one can sleep under this situation. Both my wife and me could not sleep but scared because they are young & strong black males. Finally we turned on the light at 2 a.m. and open the curtain to tell them to quiet from our 1/F balcony when 3 of them were arguing with a woman loudly in the common backyard. They ignored and continued! At 5 p.m. it's raining but I could not tolerate anymore, I went out to tell them silence please! A big tall black guy (not brown, very black) said ” I got you!”. Frankly speaking, I was a little bit scare., but what elase I could do?! When the reception open next day (house 1?), I complained and requested a change of room (actually house). The reception ladies are very friendly and they said they had reported the police twice that night for the noise is too loud & affecting many customers staying at different houses that night. But they do the same regardless the police warning. According to the reception, she had blacklisted this customer from booking the Quest hotel chain nationalwide (Australia) anymore. When I returned to the hotel the other day, I got a thank you card apologize for what had happened together with a bottle of wine for the inconvenience caused. Although I had a nightmare in this hotel, I think it is a one-off incident, and I will still recomend this service apartment.

Nos quedamos aquí para nuestro viaje a Phillip Island Circuit donde tuvimos un día de pista. Está a menos de 10 minutos del camino que lo hizo muy conveniente. También muy corto viaje de las tiendas y restaurantes en Cowes. El hotel está muy cerca de la ciudad, pero no es muy cerca de la ciudad. En general, muy cómodo y amado la naturaleza con los cuernos y los cuernos roamando alrededor del compuesto

The location is good, near to QVM and also within walking distance to Melbourne Central and Emporium Melbourne. The housekeeping staff service was average as they didn’t bother to top up the beverages or toiletries daily despite us having 4 pax staying in the 2 bedroom apartment for 6 days, we need to ration the usage to ensure we have sufficient for the next day, they only did so after we clarified with the front desk that we are entitled to these items and there is no restriction on the quantity per room per stay. They also didn’t clear the room as the previous customer’s items were still left inside the fridge when we checked in. The front desk staff also treated customers differently, with Caucasian given a late checkout when requested. When we asked them for late checkout, we were rejected outright. They only agreed when we tried asking on the last night and after giving them so many negative feedback during the stay.