La habitación es vieja y cara. Está ubicada en el casco antiguo, con un entorno pobre. Hay muchos mercados grandes, por lo que es ideal para quienes realizan estudios de mercado. La dirección del hotel no coincide con la dirección de la calle en la guía. Cuando vi el precio y la dirección incorrecta, pensé que me estaba quedando en el hotel equivocado.
Arabia Saudita tiene muchos hoteles locales limpios y de calidad. Sin embargo, este hotel no solo está limpio y ordenado, sino que también cuenta con excelentes instalaciones, incluyendo piscina y gimnasio. Recomiendo este hotel tanto para familias como para personas solas. Gracias.
El hotel está un poco lejos del aeropuerto y la estación, pero esa es realmente la única pega.
El personal, sobre todo el de recepción, es muy amable y servicial. La habitación también estaba limpia y cómoda.
Good location for my purpose. What is stopping it from a 5-star review is the internet failure 1 night in my 5 nights stay at this hotel, but the feedback has been taken well & management acted on it promptly
Stay was very pleasant and the staff was very helpful. Just didn’t understand how the heat worked because it was getting very cold during the night! But overall very nice hotel, spacious rooms , very clean and comfortable.
前台很友好!房間有卧室和客廳,很大很寬敞,床很舒服,軟硬正合適,下次還來。
The front desk staff are very friendly and nice. The room had a bedroom and a living room, which are quite large and spacious. The bed is really comfortable, with just the right firmness, and I’ll definitely stay here again on my next business trip.
A very nice hotel, with lovely ambiance and staff is great. Rooms were very clean with lots of amenities. Food was good quality and value. The 13th floor lounge overlooks the kingdom centre with nice views. Highly recommend it for business travel or leisure.
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9.5/10
Fantástico
JJINGMon séjour dans cet hôtel a été tout simplement exceptionnel. Dès mon arrivée, le personnel a été attentif, offrant un service personnalisé et me faisant me sentir chaleureusement accueilli. La chambre était spacieuse, décorée avec élégance et dotée de grandes fenêtres offrant une belle vue sur la ville. Le lit était incroyablement confortable, garantissant une nuit de sommeil reposante. Les options de restauration étaient fantastiques, avec une variété de cuisines internationales et locales. Le petit-déjeuner a été un véritable point fort, avec des options fraîches et délicieuses pour tous les goûts. Les équipements de l’hôtel étaient de haute qualité, y compris une salle de fitness bien équipée et un spa relaxant. L’emplacement était également parfait, avec des attractions à proximité. Dans l’ensemble, j’ai eu une expérience inoubliable et je recommande vivement cet hôtel à ceux qui recherchent un séjour luxueux.
UUsuario invitadoHigiene limpia, se recomienda elegir, esta alojamiento en el hotel está bien, el entorno está bien, la red está mejorando, otros están bien, alguien limpia la higiene de la mañana, el servidor está bien
UUsuario invitadoWe had a wonderful time here. The room was great. We were able to walk to some places from here and it was central for taxis/ubers. The room was really nice and they couldn’t have done more to be helpful during our stay. We are a couple hours d times at Dish, the restaurant there for dinner and snacks and it was very good. There’s also a nice cafe, bar (non alcoholic) and workspaces and lounge areas. I used the rooftop pool a few times which was wonderful and there were nice clean changing rooms and sauna. Thank you for the welcome.
MMsMelissaDisappointing experience with serious service issues, partially salvaged by the duty manager.
My stay at JW Marriott Riyadh started off very poorly. I arrived at 3 a.m., and check-in was disappointing — no welcome drink, no upgrade, and none of my pre-arrival requests were met. My room was small, not on a high floor, and the “genius suite” was misleading: the bathtub’s view is blocked by fixed blinds. On top of that, someone was smoking on a non-smoking floor, which made me feel unwell, and reception offered no real solution.
Concierge service was equally frustrating. I had arranged a driver for a trip to the Edge of the World, but I received conflicting information and was quoted a price three times the market rate. When I raised the issue with the concierge, he promised to resolve it and never got back to me. Complaints at reception and with concierge went completely unaddressed, forcing me to escalate directly to the duty manager.
Thankfully, the duty manager intervened and salvaged my stay — upgrading me to a penthouse suite for a few hours and offering a complimentary dinner. While his support was excellent, it shouldn’t have taken escalating multiple complaints to get any resolution.
Overall, the hotel itself is luxurious, but inconsistent service at reception and concierge, misleading room descriptions, and poor handling of complaints make this a risky experience.
AAsmaskLet’s us start from the beginning of my entrance
The bell service was welcoming and aided us in taking our luggage
Upon my check in the receptionist was very respectful , welcoming , addressed our issues regarding the room with ease
Once we reached our room faisal sulaiman from the bell service helped in delivering the bags , he was fun and made our night. During the breakfast time, an Arab lady that always stand infront of the dining room , I appreciated her that she remembered us and the table that we used to have our breakfast on , I was happy that the waiters pay attention to the details . Moreover , all the waiters were very helpful in aiding us with getting the food that we want , welcoming and smiling . I liked the atmosphere of the dining room , as if you are living in a palace !, Mr,Faizan was always asking about our health and how was our stay , he always made sure that our experience during the breakfast time was fantastic and to the upper limit . We received a hospitality by Mr.Turki from the reception , thank you for your generosity . While we checked out we asked the concierge for a golf car to drop us to via Riyadh they made sure that it arrives early , special thank to them . And during our last moment from our stay , the bell service were always that received us with a smile and farewell us with a smile . Thank you ritz Carlton for the experience
UUsuario invitadoWe were just staying overnight as we had a long layover for our flight but the accommodation was perfect for our needs. We'd initially planned to take advantage of the gym and pool but in the end we were too tired so didn't even look at them. The receptionist sorted out our room quickly and we were pleasantly surprised by the size of the room - more a small suite, with a kitchen-diner-lounge, and separate shower room and large bedroom.
Two small bottles of water were provided, so I could make tea without touching the brown water in the taps. We ordered food from Deliveroo - which took ages to arrive but filled the hole. And I was able to log on to my Netflix on the large TV in the lounge to watch a film before bed. The bed was very comfortable and even with the air con switched off the room was a pleasant temperature all night. We were woken at 4am by the call to prayer, which was a very musical if rather earlier than we intended to wake up.
Good shower and ordered breakfast, which was delivered to the room. Breakfast was great, and very substantial only thing missing was some fresh coffee (tea was provided) but I expect that would have been included if I'd thought to ask for it.
All in all great value for a comfortable stay.
BBugehaosenluxunLa habitación estaba limpia, pero un poco pequeña. El desayuno no era apto para chinos; añadir algunas opciones de comida caliente lo habría hecho perfecto.
UUsuario invitadoI would like to leave a special review for Farouk, who cleaned my room during my stay at this hotel. He was very professional, polite, and attentive to every detail. The room was always spotless and fresh after his service.
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