The room is quite spacious and offers a great city view. The Smart TV is available, but it only supports YouTube and Netflix, with no other streaming options.
The interior appears to need some refreshing, as there are visible signs of wear and tear on the wallpaper. The bathroom also requires more thorough cleaning; the bathtub water was yellowish, which was unpleasant.
Breakfast offers a wide variety of options, but the overall taste was average.
Old hotel but well maintained. Rooms r huge n clean n the ac is very cold n i like it. The only minus thing is that the tv channel , no Hbo/Cinemax. Breakfast not much variety but taste ok. Staff r very helpful. Recommend fr this hotel.
My wife and I stayed 12 days all up the staff were amazing the resort was clean and had everything we needed there was a amazing choice of food and a gym that had enough equipment to keep the weight down and well priced.
On our next visit to Surabaya we will not hesitate to stay at the bumi resort highly recommended 👌
Hoteles en Java OrientalUn 37.5 % de los viajeros escogen esta zona
LLenda Yusof2026.04.05
Our second stay at Platinum Hotel Tunjungan was once again a pleasant experience. We were warmly welcomed by Ms. Puteri at reception, who remembered us from our previous visit—this personal touch made us feel truly valued.
We were happy to receive a room upgrade, and overall, the room was comfortable. Breakfast was enjoyable with a good variety of options. The bellboy was also very helpful and attentive throughout our stay.
There are a few areas that could be improved. The internet connection was quite slow, the room is not fully soundproof, and the bath towels could be upgraded. However, we really loved the pillows—they were extremely comfortable and made our sleep very restful.
Overall, we had a great stay and would consider returning again.
Hoteles en Java OrientalUn 37.5 % de los viajeros escogen esta zona
HHook One2026.03.03
Stayed at Diuble Tree by Hilton Surabaya for 2 nights. Check-in was very quick and entry to lobby was very welcoming. Given a room upgrade as I requested for a non-smoking room. Breakfast was good with alot of choices. Will come back again when in Surabaya.
Good value for the price! Is clean and great service; unfortunately the pool was closed until end of august. Food was good with several options for breakfast.
Dari luar kyk kecil htl nya, klo uda masuk ternyata kamar buanyak bangett. Lift nya besar. TV AC oke, air panas toilet tdk nyala. Pintu kamar kyk ada cela, jadi keliatan klo diintip dari luar. Deket rsj menur. Lumayan buat istirahat bentar.
Hoteles en Embong Kaliasin,GentengUn 37.5 % de los viajeros escogen esta zona
FFarisya Shamsuddin2026.03.27
Very great location, next to tunjungan mall and walking distance to the happening tunjungan street at night. They even gave us a complimentary drinks at javaroma coffee
Hotel lama tapi masih menjaga kualitas.
Tempatnya strategis, depannya ada taman jadi anak bisa main juga di taman.
Mungkin perlu diperhatikan oleh pihak hotel, kemarin saya dapat kamar 403, karpetnya basah, entah karena ketumpahan air atau terkena AC, selain itu pintu kamar mandi tidak bisa ditutup rapat,
Hay una sala para fumadores, hay un SAP en el piso 11 y hay un 20% de descuento de 9 a 3 en punto. Hay una piscina en el piso 17, la ropa de cama es cómoda y hay mucha agua caliente. Nuestro vuelo salía a las 9:50 de la mañana. Si pedíamos Grab a las 6:30, un conductor recogería el pedido rápidamente. Tomar un taxi hasta el aeropuerto costaba menos de 40 yuanes. Salimos temprano en la mañana y le pedimos al hotel que nos preparara el desayuno con anticipación ~
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8,6/10
Muy bueno
Si vienes al volcán Ijen, se recomienda hacer una reserva. El ambiente del hotel es muy agradable y tranquilo, se puede descansar bien y la comida que ofrece el restaurante también es muy buena. Muy recomendable.
JjetlaggerWestin Surabaya es una hermosa propiedad con vistas y servicios increíbles para la aparición.
La habitación del Club es muy cómoda, tranquila y se siente fresca por todas partes. La cama celestial es un placer para dormir en. La sala del Club es una de las salas de hotel más destacadas que he visitado. El hotel está situado en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la Nila y todos sus queridos colegas están en un nivel inspirador de excelencia.
UUsuario invitadoDelicious Indonesian Javanese food specially created by the host, May, as well as the level of dedicated service is the highlight of this hotel.
The menu food sounds unappealing, but all 7 lunch and dinners were so good.
You have to try the chicken satay, which is soft and has white clean meat.
The tuna is melted and panini is so fresh.
The spaghetti cakalang is her created recipe of smoked fish and spaghetti. Her tofu and Tempe must not be missed!
Her tempong chicken is yummy and fresh! Feels like it's directly from the farm.
Nasi goreng must not be missed!
Papayas seem to be in the season.
Fried bananas covered in coconut flakes are not to be missed!
In this hotel, don't expect luxury cleanliness because there are a lot of insects (bees, butterflies, moths, grasshopper, flies), spiders, millipedes, lizards, even a gecko. If you want to stay in this rustic resort you have to be okay with them.
I didn't like the insects stuff in the room but the hosts immediately sent their staff to deal with them. Staff are friendly just be patient with them because not all speak English.
May was a super host, who gave ALL sorts of ideas on where to go, and how to go, and gives you contacts and numbers and details. Ibnu makes the best dirty latte in Banyuwangi, most probably. The hosts are very nice and go out of the way to make their guests welcome. They even dropped us at a nearby tour site, and also gave us a short walk to the beach nearby.
This level of service is almost unbeatable. Staff are always ready and welcome to greet and smile at you.
I think the Indonesian and Javanese meals are better than the breakfast menu.
Breakfast pancake and American breakfast normal only.
They generously dropped us off at Bangsring Underwater which was 3-5 mins away, which MUST NOT BE MISSED for snorkelling beginners! (But first check out if the season is good for snorkelling)
If you stay here, be prepared there's not much in the area. And not much air-conditioned cafes or restaurant or shops nearby too.
The family room has a breathtaking view of the mountains but because of the attic like structure, is prone to insects and lizards and stuff. It had a resident gecko.
The deluxe suite room had a flat ceiling so lesser insects! + huge verandah for drying your clothes + pink bougainvillea.
There are corn fields beside the hotel.
They send food to your room if you don't want to eat in the restaurant which also has a amazing view. Restaurant has rustic vibes with antique candelabras
(+ spiders).
HHook OneStayed there for 3 nights. Check-in was quick. Room amenities were just average and I noticed the bath towels were clean but need to replace as it looked slightly ”brownish” and slightly worn.
Breakfast was just average selections. And selections did not change for the 3 nights I stayed there.
However, it was a nice hotel and welcoming.
Rrosalina satyanovaRecepcionist helpfull, ramah murah senyum. Makanan enak, kebersihan okeh. Hotel nyaman dan ramah utk anak2. So far so good. Recomended hotel bintang 4😊
RRyanTripsThis was our second time staying at this hotel, and once again it exceeded our expectations in the best possible way. We arrived shortly after 12pm, fully prepared to leave our bags and wander around until the standard 3pm check-in time. To our pleasant surprise, the team offered us an early check-in without hesitation — a gesture that felt like an unexpected upgrade to our entire day. It’s the little things that truly make a big difference.
We stayed in a Standard Deluxe room, and it was more than spacious enough for the both of us. Comfortable, clean, and well-maintained, it provided exactly the kind of restful environment we needed. It’s always a good sign when you enter the room and immediately feel like you can take a nap without questioning your life choices.
Breakfast was another highlight of our stay. The spread was impressive, offering a good mix of local dishes, international options, and even Japanese selections. From savoury bites to sweet treats, there was something for every mood and every appetite. If breakfast is the “make or break” of a hotel stay, then this hotel definitely understood the assignment.
I would also like to give a special mention to Rusli at the reception. His warm hospitality and professionalism helped set the tone for our stay right from the moment we stepped in. Another heartfelt shout-out goes to Igrima from the restaurant. Although she is still a trainee, her dedication, attentiveness, and genuine passion for service shone through clearly. She handled her duties with the confidence of someone who has worked in the industry for years — a true rising star in the team.
Overall, our stay was memorable, comfortable, and pleasantly seamless. With consistent service and thoughtful touches like these, I’m confident that our third stay is not just likely — it’s inevitable. We’ll definitely be back again!
UUsuario invitadoRooms are always impeccable and have everything you need. The bed is comfy and the shower excellent. Because the hotel is set well back from the main road there is never any noise from the street. Surabaya has two ‘main’ centres these days and the Shangri La sits about mid way between the two.
Hemos estado muy bien en nuestra estancia. La habitación era pequeña y había una mancha en las sabanas pero nada preocupante. Para la noche que hemos pasado estaba genial. Volvería.
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