Fecha de publicación: 13 abr 2026|Habitación superior
Usuario invitadoEste hotel es de cerca de 3-4 autobús se detiene a distancia del Innsbruck Bahnhof. La vista desde la habitación es fantástica, absolutamente disfrutado! El baño es grande y con bañera. El kettle y el secador de pelo también están en buena condición! También hay un mini frigorífico (que se muestra el único hotel que tiene una de todas mis reservas de hotel), y usan una función de pad inteligente para que usted pueda hacer su llamada por la mañana, como es!
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Precio por noche desde3.935 TWD
Fecha de publicación: 15 may 2023
Usuario invitado
No es nuestro primer viaje y no será nuestro último viaje en el Kempinski Hotel Das Tirol, pero estamos acostumbrados a otro servicio. Esta vez la habitación no fue tan limpia como se acostumbra al Kempinski Hotel Das Tirol. El suelo estaba sucio y cabello. El cuarto estaba anticuado.
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Precio por noche desde9.060 TWD
Fecha de publicación: 9 ene 2026
Usuario invitado
When systems replace people
Alpenpark Seefeld is, from an architectural and spa perspective, a high-quality hotel.
The materials, interior design and spa facilities show that a lot of investment and effort went into the physical space.
What failed completely during my stay was human communication.
A small misunderstanding regarding food turned into a deeply uncomfortable experience, not because of the rules themselves, but because of how rigidly and mechanically they were enforced.
Instead of clarifying expectations or simply explaining the system calmly, the staff reacted in a defensive, automated way, as if they were protecting a conveyor belt rather than speaking to a person.
At no point did anyone try to understand what I actually meant.
Instead, the situation was subtly reframed so that I appeared as someone “demanding something for free”, which was never the case. This role reversal felt humiliating and unnecessary — and it happened solely because no one paused for a moment to communicate as a human being.
The same pattern appeared again when I addressed the fact that my room heating was not working for two nights (later confirmed by technicians).
The response was not concern or responsibility, but a procedural answer: “You should have said something earlier, now nothing can be done.”
What connects these situations is not bad luck, but a systemic mindset:
rules over people, procedures over reality, defense over understanding.
This hotel does not have a problem with facilities.
It has a problem with conveyor-style perception of guests, where the goal seems to be closing interactions quickly rather than actually resolving them.
I am writing this not out of anger, but in the hope that the team pauses and reflects:
How did a paying guest end up feeling diminished, unheard, and mislabeled — in a hotel of this level?
With a shift toward real communication and accountability, Alpenpark Seefeld could be excellent.
Without it, even beautiful interiors cannot compensate for the emotional damage caused by robotic service.
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Precio por noche desde2.452 TWD
Fecha de publicación: 1 feb 2026
John Vincent (JV)
*Reading the reviews prior of booking, one comment sticks in my mind was this hotel is a scam. First, I don’t believe as could be different experience. Also some says, staff are nice and friendly but there are also rude staffs.*
I was transferred to this hotel, i booked *junior suite* room with double sized bed. Sounds good right ? But it’s so, so.
Prior to check in, their policy is 2:30 pm. on the app is 2 pm. I arrived 1:36 and the reception want to charged me 15 euros, Instead I wait. She is rude, it reminds me the reviews, she is No customer service background.
The view from window is amazing, room is clean, bed is comfortable. However, shower is too short from the corner, I’m small but still not able to stand. Toiletries is on place, no room sleeper for cold floor. No mini bar, no tea or coffee (available in reception with charge), no pen and paper on desk and other basics on 4 star categories. The room is on attic, limited low ceiling.
Breakfast was basic, by the way the 2 young ladies are friendly, could be the trainees. What nice from selection is fresh orange juice from the machine, and freshly slice cured meat. The same lady from the reception is touching food with bare hand. Thanks I’m done of breakfast.
Sauna is stated as part of hotel facilities however it’s not functional on my 2 days stay. Reception said you have to wait 1.5 hours or to have notice ahead of time.
Overall, my first visit in Innsbruck was great however with this hotel was the last. Not guests service oriented.
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Precio por noche desde3.434 TWD
Fecha de publicación: 16 nov 2025
Usuario anónimo
The location is very good, right in the old town, you can walk around every day. It's near the Marktplaz bus stop, making it convenient to take the bus to go sightseeing. The day I arrived at the hotel at 10:00, I was able to check in right away, but I got a room on the 1st floor, on the hotel parking lot side, which made it noisy and smelled of cigarettes all the time. I couldn't open the window, but luckily the hotel had air conditioning. Overall, I was impressed. The front desk staff provided very good service. If you stay at the hotel for 2 nights or more, you also get a welcome card.
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Precio por noche desde3.434 TWD
Fecha de publicación: 24 ene 2026
Usuario invitado
Pros: nice breakfast with diversity included with good price. Lovely room even a bit old and I was scared at night a bit haha. Nice view to the mountains. Spacious room for one person
Cons: I’m so disappointed with the guy receptionist (white hair) he wasn’t bothered to answer or help. Barely talked and just tried to end the conversation. I came to the reception and said hi and started to check in, or even when I came to ask something, but he still sat at the table further away and listened to me from a distance and answered quietly that I hardly could hear while I tried to speak loudly as he stayed far away. What is that kind of customer service? I felt like I disturbed him and stayed without paying!
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Precio por noche desde3.018 TWD
Fecha de publicación: 30 oct 2025|Habitación doble clásica Panorama
Jin LiewWe are a group of friends and couples staying in this hotel. We had a great view corner room during our stay and all other friends have great Mountain View as well from their room. Everyone was surprised by the view and we ended up staying in for dinner instead of going out.
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Precio por noche desde4.865 TWD
Fecha de publicación: 11 jun 2026
Shubashini SandaraI had a wonderful stay at Hotel Das Innsbruck, and it exceeded my expectations in many ways.
The room was spacious, well-designed, and significantly larger than I had anticipated. The amenities provided were excellent, and everything we needed was already available in the room without having to make any special requests. This attention to detail made the stay especially comfortable and convenient.
The staff were extremely helpful and welcoming throughout our stay. A special mention goes to the breakfast team, who were attentive, friendly, and provided excellent service every morning.
The hotel offers great comfort, quality facilities, and outstanding hospitality. Combined with the generous room size and thoughtful amenities, it made for a very enjoyable stay.
I would gladly stay here again and highly recommend it to anyone visiting Innsbruck.
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Precio por noche desde3.628 TWD
Fecha de publicación: 28 dic 2025
Usuario invitado
For the price we paid (€350/night) we expected more. More helpfulness from the front desk, more attention given to the aesthetics of the room, and more care from housekeeping. The hotel charged us an additional €200+ euro to add our children to our two king suites. We found this outrageous Housekeeping did not replace our used coffee cups on our second day, so we had to clean them ourselves. The bath towels were thin and scratchy and were barely bigger than a dish cloth. Although many restaurants in town were closed due to the holiday, the hotel also closed its restaurant, so we ended up ordering take out from a falafel place. What “4-star” hotel doesn’t offer its guests a dining option when they know they are at least a20-min walk from any nearby eateries? We were quite disappointed with this stay and cannot recommend it in good conscience.
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Precio por noche desde6.368 TWD
Fecha de publicación: 1 feb 2026
Usuario anónimo
Liegt rund 9 km von Innsbruck entfernt in einem Gewerbegebiet. In die Innenstadt von Hall ist es ca. 5 Minuten mit dem Auto. Parken kostet pro Tag 9,50 €. Parkplatz direkt vor dem Hotel gehört eigentlich zu dem Supermarkt. Dort darf man nicht länger parken. Wenn man aber nach 19:00 Uhr kommt und morgens zeitig fährt, kann man sich die Parkgebühren für die Parkgarage eigentlich sparen. Gästekarte gibt es auf Anfrage. Ermöglicht reduzierten Eintritt z.B. in die Swarovski Kristallwelten. Frühstück hatten wir nicht. Kostet 17€ pro Person. Wir waren stattdessen im Barguette, was ca. 50 Meter neben in dem Hoteleingang in dem Supermarkt liegt. Das Frühstück dort war deutlich günstiger und auch sehr lecker. Das Hotelzimmer ist verhältnismäßig groß. Leider gibt es keine Heizkörper, wo man seine nassen Sachen trocknen könnte. Wir fanden den Aufenthalt sehr schön. Nettes und hilfsbereites Personal. Wir kommen gerne wieder.
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Precio por noche desde2.357 TWD