Usuario invitado
9 de junio de 2024
Me, my partner and our baby daughter stayed here June 2024. First impressions from the outside and main lobby area were good, staff were professional and friendly. Heading to our room (2406) there were 2 lifts, both tiny and could not fit our full family with bags inside, actually getting to our room took 15-minutes and these lifts need upgrading. Once in our room we looked directly onto a local pub (nags head), whose music shook the walls and did not stop until 4am (Sunday morning). With minimal sleep, and an upset baby, the next morning we moved rooms (2101) which was quieter however the view was terrible. Both rooms decor, furniture and style needed a huge upgrade and speaking to guests, this was a mutual feeling throughout. The area this hotel is located in, isn’t great, yes there are shops and bars around, but the port is a 30 minute bus journey away. Overall, albeit a huge number of issues which I will list below, we had a great time, the hotel is okay, the staff were lovely, and the entertainment team (Ashleigh who is English) were really fun and could simply only work with what they had. We paid £1600 for 2 adults 1 week all inclusive, and looking to come back out in October 2024, we can get a better standard of hotel, in a better location for cheaper, and after talking to multiple families at the hotel, only 1 would return out of roughly 20 asked. Upgrades needed: Lifts - too small and too slow in operation. Rooms - decor outdated. Children’s play area - simply terrible, install a swing at least. Night time entertainment - simply not good enough, finished most nights at 2130-2200. Sun lounger reserve - states 0730, most mornings I came down at 7 and there were multiple people sat on beds. Food - albeit a good selection, much had no taste. Again, although I’ve mentioned an array of issues (not including location) I would stay here again, and this is because of the staff. We had a great time doing Zumba, and all the other games with the team and meeting some great people at the hotel.
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