Fantasia Deluxe Hotel

Customer service is hit and miss. My experience with the reception, luggage and cleaning staff were lovely. They are unfortunately let down by the very young staff in the main restaurant who spend a lot of their time standing around talking and seem troubled by you when you ask them for anything and the lifeguards who spent majority of their time while on duty on their mobile phones which was a little worrying. It's a really shame as you can see that some staff members are doing the heavy lifting for others. I feel that even a simple 'enjoy' or 'hello' would go a long way to improve the service, but it's very challenging when staff just appear to be very unhappy with being there. My experience with the food was not so good, after having an upset tummy on day 3 and for the remainder of the trip and on returning to the UK, after some days I am finally getting better. This does raise some concerns about the food hygiene standards followed. For this, I have raised a complaint with the booking agent. If you are someone who can see past these things, then the hotel is an okay stay, the room size is good, food variety was good and they have decent facilities like the gym, hairdressers and doctors onsite. However in my experience during my short stay, I felt it was a 2* experience. To help out others as I could not easily find this information online, the WiFi is only free in common areas and chargeable at £15 a week for your room. I was aware of this ahead of arriving and so I was okay with this.

It was great Holliday ever the food was lovely pizza also in snack bar room also perfect water pool verry clean not like some hotel we visit befor staff great my kids enjoy time water polo and voly ball with sam he take care for them and make all kids happy special thanks to u and auther animation team mini desco also good.show also evrynight different.we come back next year fantasia

All good,food good,staff friendly,nice clean hotel,would recommend ideal for families and children, entertainment for children. Tours available boat trip excellent . Hotel can organise , reasonable prices incl collection and return

This is a lovely hotel with great food, helpful staff. It is very clean and has amazing views. My holiday company failed to point out that there are loads of steep stairs outside as the pools, beach, theatre etc are on 3 different levels. There are ramps but several, including the one at the front door , are too steep for wheelchairs. The swimming pool would benefit from a ladder in the shallow end to make access easier. If I was more mobile I would happily return to this hotel.

Lovely smooth transfer to Hotel .. booked a private transfer .. an hour from airport just out side the town .. On arrival allocated first floor side room with nice garden and sea view .. work construction was going on but you can’t hear anything.. I was worried about this on booking. But had nothing to worry about. Nice size room and balcony with fridge filled daily with drinks and cleaning done daily to … Yes the hotel is a little dated .. but the atmosphere and friendly staff and people made up for this your only their a week ! .. so much to do in hotel for all ages .. I’d give food 7/10 .. although you do get 1 a la carte meal per week which can be booked this was excellent 👌.. drinks 10/10 vast range of cocktails 🍸 to choose and lovely wine .. entertainment 9/10 just one lady let it down in animation team ! Didn’t really get involved.. but everyone else encourages you to join in darts , water games , water gym etc Some shows in the evening good , fire show , foam party , African dancers .. some other things not so good .. but still a laugh 😆 We went out once for a meal and breakfast done two trips both booked with Bergin Tours .. scuba diving and dune buggy’s .. both great value and recommended… I didn’t use spa in hotel .. but again was really good value Even tho this isn’t in our opinion 5 star ⭐️ it was ver good value for money of your on a budget , clean , and a very friendly place to stay .. would definitely return.. A good little market shopping center 10 min walk away for bargain bags , clothes , Turkish delight etc ..although the shop in the hotel reasonable for cigarettes we thought … The photo man a rip off ! And wouldn’t entertain him .. only bad experience in the hotel .. had us doing an 1hr photo shoot .. to then expect a fortune for minimum £40 for 5 photos … Water sports available on beach area and a nice swim in the morning.. hotel beach is man made .. although theirs 3 beach near dolmus or taxi that are beautiful in Kuşadasi if your wanting it for kids If you’re thinking about booking then do !! Don’t listen to negativity.. we nearly did listen to nonsense reviews and was very pleased at what our holiday was in the end .. best all inclusive I’ve been on for a while and I’m not a huge fan normally.. but this hotel is very different ..

Third time here we love it we will come back next year animation very good food also perfect Samantha verry funy in comedy show we love you so much Sam thanks for make our holiday happy special thanks for staff cleaning everyday clean my room good fantasia the best

Highly recomend. Everything was fantastic. Food fantastic, huge choise and very tasty. Entertament more than expected. Olga, Katia, Eddy, Sam and Katle the best animation team. Room service is exelent. Everywhere very clean. One more time, highly recomend.

Brilliant hotel with amazing staff. 2nd stay at the hotel. Great staff, animation team is amazing especially Sam room Gerry good food is brilliant everything perfect nice show every night different show thanks for all staff see u next year