Sheraton Tunis Hotel

I booked a deluxe Club King Room with breakfast for 3 nights. The room itself was quite big, but needed some maintenance. For example, the toilet seat cover was broken, but nothing was done during my stay. The hotel itself is quite a distance from the city center. You need to call for a taxi to go out. My biggest disappoin**ent was with how they charged my breakfast on top of what I had paid through Trip.com. As I mentioned, I booked a room with breakfast. Nothing particular was said about the breakfast during booking. When I arrived, I was given a room on the third floor. The receptionist gave me another card to access the fifth floor where the lounge is. She told me that I could have my breakfast there as well as drinks in the afternoon. Maybe something was lost in translation, but I was not told that the breakfast for me would strictly be at the lounge. In any case, my since my wife and I arrived at almost 3 p.m. and we hadn't had our lunch yet, we decided to have some snacks at the lounge. The lounge was very small and had only 2 types of pastry and a plate of fruits, plus drinks. I commented on the paltry choice of food there was and said to my wife that if the breakfast selection is too meagre the next day, we should go to the main restaurant for the next 2 days. The next day, we went to have our breakfast early as we had an excursion outside Tunis. However, the access card to the fifth floor did not work, so we decided to have our breakfast at the main restaurant on the ground floor. Upon entering the restaurant, we told the waitress our room number and she just noted it. The breakfast spread at the restaurant was quite good, so we happily had our breakfast there for the next 2 days. I also tried one more time to access the fifth floor but failed and decided to give it a rest since we thought there was no point to go there anymore. Upon check-out, I was surprised to be told that we had to pay for the breakfast at the main restaurant since our room rate covered only breakfast at the lounge. I told the receptionist (a different lady from the first day) that I didn't know about this arrangement as I couldn't recall being specifically told so. She said that is the hotel's regulation. I asked her what is the difference between the breakfast at the lounge and the one at the main restaurant. She said the one at the main restaurant is a full breakfast while the one at the lounge is a 'soft breakfast'. This is the first time I am hearing such a policy. At any other hotels I had been to, usually the food quality at the lounge is more superior than the one at main restaurant, even if the quantity and probably the selection is less. That is why people pay more money to be at the club room/floor in the first place. I also told the lady that in any case, the access card didn't work for us even if we wanted to go to the fifth floor. After some hesitation, she said she would deduct some amount from our bill, but we still had to pay the rest. Needless to say, this experience really left a bitter taste in our mouths. We had a good visit to Tunis in general and the hotel itself is not so bad even if it a bit far from the city center. But after the 'breakfast' experience, I wouldn't recommend this hotel to others.

Good good good good good good good good Good Good Good good good Good

真的是非常好，房間很大很乾凈，枕頭都有4種。5樓的行政酒廊東西很好吃，我們經常在lounge裏呆著不想走。員工也都非常熱情。

Bien, bon personnel

服務太差了，送個拖鞋送了一天都沒送過來，酒店也太老了，設施衞生都不太行了

酒店裝修有些老舊，熱水設施不好

Front office headed by Mr.mahdi and team are friendly and issue of language fear gone. Tunis French and Arabic mainly but sheraton team good in English to guide us. I am a diamond member with intercontinental group of hotels . In tunis no ihg so I booked without any hope of service . But every step they were with me . Including a cocktail party on Wednesday in the club lounge free for invited guests or club floor guests .all good

Elegant hotel with lots of space. The grounds are large, with a large outdoor pool and large indoor pool and gym. The staff are wonderful- including the helpful people in the business center, Khalil in the breakfast restaurant and Yassine in the gym. The hotel seems a bit soulless, however. The pool outside was closed for no reason. I sat out there to get some sun, and saw no one in 2+ hours. The lobby and restaurants were somewhat empty, and overall the place was oddly quiet. Perhaps because it seems to be in a quiet part of the city, so it has an overall low key vibe. But a nice place.

My stay at your hotel was perfect, as always. The quality of service and the professionalism of the staff are exceptional. I would like to thank everyone: Mouna, Eya, Sonya, Mehdi, Hassan, and especially Hsenn (the security agent). Will comeback soon