This hotel has not been invested in properly, considering it’s wonderful location, gorgeous architecture and characterful setting. Such a shame. Firstly, the “dinner” options are very limited - only two options for each course, and even when it was suggested that my children could not eat either a seafood risotto or Veal and sweetbreads (!) the waiters offered no alternative. So my children went hungry. The risotto was inedible and overcooked porridge. When we didn’t eat any of it and complained the waiters shrugged. When I suggested I wouldn’t pay for it because it was inedible, I was told by the manager that they “had 61 covers that night and nobody else complained”, basically saying that my complaint didn’t matter!! This really soured the experience for all of us, and made me notice many other “service” problems from our three night stay. For example, the ‘included’ breakfast buffet was tired and very limited in terms of fresh fruit and healthy options. If you wanted a couple of fried eggs, you could order them for an additional €5! When we asked for a corkscrew to open a bottle of wine we had bought to keep in the empty minibar fridge, I was told to ask the barman, who said “bring it back immediately!” As if I was going to steal it! The pool towels were provided in a nice basket to take down from your room - a nice touch til you read the note on the basket saying “we will count the towels in your room every night and if any are missing, the cost will be added to your bill” Honestly, if you are paying €300 or more for a night in a supposed 4* hotel, surely you trust your guests not to steal the tired pool towels? Such a shame. This hotel could be really nice if the service and overall attitude towards guests were upgraded to 21st century, international standards.
Fabuloso
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