Como Castello Del Nero

Air conditioning not working. Staff unable to address the problem. Sad. Called and reported multiple times. Request to elevate the issue to the manager showed the manager was mia as well. Hotel not worthy of a five star rating. Eliminated from my future travels. Tuscany tourism now suspect.

The location is a dream , not far away from Florence in the Chianti Area, facilities are perfect. Rooms and the hotel are decorated with an amazing taste , it’s a country luxury experience. We had dinner at the Michelin star restaurant and we had the most incredible food ever ! Swimming pool and Spa are just perfect and are true retreat! Thanks to the amazing team .

We came here as part of a large group celebrating a 50th birthday party. There are not enough words to describe how wonderful this place is. From the moment you enter the driveway, you see the beautiful castle with all the beautiful gardens the amazing architecture, and the spectacular views of the hills, vineyards, the olive trees, the forest, and the distant villages. The grounds are beautiful with an amazing warm swimming pool, plenty of places to sit and enjoy the views, and hiking and walking paths inside and outside the premises. Staff was amazing. From the friendly and so helpful front desk staff to the amazing servers in all of the restaurants we were so impressed. Gabrielle, Angelo, Tessa ,Jay, the chef and his assistant were all so friendly and helpful, willing to tell you about the history of the castle and the surroundings. Everyone else was top-notch. We even needed to get a prescription for an eye medication for one of our friends and front desk staff did everything they could to get it to our room, which they did. The food and drinks are amazing here, but pricey, what you would expect from a resort in Tuscany. The wine selection is amazing. The food both in the Michelin Star restaurant and in the normal restaurant was fabulous. Not a bad meal to be found. Breakfast was awesome with tons of fresh fruit, salads, and other baked and hot food items. I must have gained five pounds here. The rooms are perfect and large with amazing architecture. Since this is a castle, they had to work around the structure itself, and every room is completely different. Ours had a huge bathroom with a beautiful bathtub and a vanity with two huge sinks. Our bedroom was large and immaculate with a pretty view of the hills and a huge oak tree right outside our room. The spa was. amazing. We got a few trea**ents there, and staff and the massages were great. The steam room, sauna, and jacuzzi were all clean and top notch. We did the cooking class with the chef. We also did a truffle hunt, which is highly recommended. Our guide, Matia, and his two dogs were awesome, sharing the history of this sport. We found tons of truffles and we brought them back and the chef prepared us food using them. Delicious. This is our second COMO stay, and I would really love to see as many as possible. These are places that will leave you memories for a lifetime. Thank you COMO and COMO staff for making our stay a complete joy!!!

One of the nicest, most beautiful hotels we've ever stayed at. Add a top notch, very friendly staff that could not have been more helpful and you have a winner. Every staff member we met was delightful. We definitely recommend and would be very happy to return. It was too chilly for the pool while we were there in early November, but the pool area is lovely. The La Torre Michelin starred restaurant was wonderful, and the Pavillion, more casual restaurant, was also very good. No complaints at all. I could see that this would also be a wonderful location for a wedding---

We arrived in Italy for our first time ever for our honeymoon, and this place was incredible. Unloaded our luggage for us immediately when we arrived, has a glass of prosecco at the door (or choice of water), checked in to a double upgrade which was a bi-level loft/suite. Their bottle of wine they craft on site was waiting for us, fruit on the table with chocolates, plus we received a bottle of champagne with two glasses not even 15 minutes in. It was just unbelievable. Then views, food, and service was immaculate and just left us speechless. We couldn't have been happier.