Residence Inn Harrisburg Hershey

I have been to many Marriott hotels as well as many Residence Inns over the years. This visit was the first of its kind and unfortunately I do not have much to say that is good. The cleanliness of the room was awful. Let's start with the kitchen - mold around the faucet, mold around the counter's edge, remnants of someone's pizza and spilled something on the microwave's turntable, hot water lasting literally seconds that quickly turned to cold water; bathroom - mold everywhere - around the edge of the floor tiles, the toilet, the ceiling tiles, rust around the base of the fixtures in the sink, no hot water in the shower; bed skirt, torn and hanging off the bed at 2 of its corners, bed linens appeared to be clean. Missing bath linens - there were 2 towels, 2 facecloths, no bathmat, for 2 people for 2 nights. Kitchen equipped poorly. Breakfast was limited and disappointing. A "Deluxe Breakfast Buffet" is advertised and that is not what we experienced. We found an unstaffed dining area on the 1st day - cold food that was supposed to be hot such as scrambled eggs, a broken toaster that had to be turned upside down and shaken to get the toast/English muffins out of the toaster, cold dried out sausage in a chaffing dish, etc. Today was better - the broken toaster was still there with a line of guests waiting in a line to use it. Marriott hotels have always been my go to hotel chain but no more. I am a member of Bonvoy and been comfortable recommending it but no more.

We stayed with our daughter, son-in-law and their family. The staff made sure we were given a suite across the hall from our daughter's room - that was so kind and made it so convenient for us to assist with the children. Prior to coming I made several phone calls. David and Kenneth made sure we had the information we needed and secured a porta-crib for our daughter's room. They were so cordial and friendly. We will certainly stay there again when heading to the PA Farm Show!!

I made at least 3 phone calls ahead of time to request a porta-crib, check on restaurants, etc. David and Kenneth were so cordial and knowledgeable! I would highly recommend staying at this location! The suites were amazingly spacious. The pool was wonderful! Very family friendly!

Check-in was easy and directions to our room were well explained. The room was clean and the thermostat was perfectly set because it was cold outside. If we had wanted snacks, they were readily available in the lobby. The breakfast had a lot of options, both cold and hot. And check-out was very nice - I like to check out in person. The desk attendants, both night and day, were very personable.

I love that there was a full kitchen, we were staying for a week and were able to cook and reheat our own food. Breakfast was provided and very delicious.

Great place! Looks like townshouse when u walk in. Great breakfast! Super comfy beds! The staff was so nice.

Never going back. Somebody came into our room saying they were told we checked out at 9:00am.

We did not have any hot water and bugs were found in the pull out bed, in addition to that mold in the vents and all of the bedding was stained with urine.

The staff at the hotel were wonderful but the condition of the room wasn’t great. The bathroom didn’t have a trash can, the toilet and shower were so tightly next to each others ther it was hard to move around