H Luxury Residence Apartments - Holiday Paradise

房間設施陳舊，烤箱按鍵的字完全消失，無法設定温度與時間，淋浴房的玻璃門沒法完全關閉，洗完澡，外面地面全濕了，床墊超軟，勉強睡了一晚，之後衹能睡沙發床，之前訂過幾次這家公寓，房間裏的設施都不錯，但這次這個房間實在太差了，以後都不敢訂這家公寓了！

Should have been clearer that this is just an apartment in the Hilton building. Fit out and furnishings far below Hilton standard. Drier was running when we arrived with someone else's underware in it. Bath plug broken. Given price I expected far higher standard.

I assumed that 2 doubles and 1 king meant the master room would have the king. But quite the opposite. The double beds were side by side in the master room with ensuite. And the king bed was down the other end with the main bathroom. The whole unit needs a deep clean. It was grubby and I felt like I needed to rinse any dish prior to using. The air con vents dripped consistently, the oven dial was broken, coffee machine didn’t work, and the door slams so hard it’s actually cracked around the supports. The king bed had massive spring holes in the mattress. I had to roll up to meet my partner in the middle but also had to hold myself onto the bed for sleep or I’d have rolled off onto the floor.

Beautiful apartment and view good service and very safe I highly recommend definitely coming back next year

Great variety of different pools to swim or lounge around by them. Lots of shaded seating also available. Enjoyed meandering around the many pathways to all the different outdoor spots. Very private and secluded oasis options on the pool, spa, gym level.

When booking we believed we were booking through the Hilton instead it’s privately run. You don’t get treated like a Hilton member. The staff don’t like to help you as the Hilton don’t get paid anything for our stay. No beach towels, no in-house telephone to call reception etc. we have stayed before and the experience was so much better.

Hilton Hotel we love and loved when we booked directly via Hilton. This room via Holiday Paradise was really disappointing. Rubbish in draws and cupboards from previous stays. Not clean at all. So many marks everwhere, greasy and sticky rangehood, blinds in bathrooms and rooms were terrible condition. Actually really unpleasant to even look at. Had to request items of empty boxes which were just left and not replaced. The hotel did deliver what we needed in all fairness but should have been topped up as part of there cleaning and check out service. Front door didnt close properly and nor did back slider door. For the price they charged per night the maintenance and conditions of the room wasn't worth it. Next time il go via Hilton direct.

Checked in at 3:30pm ish, room wasn’t ready, both bathroom floors were wet, found dry chewing gum stick on the cupboard next to the bed.

Despite the name featuring the word “luxury” there was nothing luxury at all about the apartment. It was dirty, dilapidated, torn up carpets, smelly, the outside balcony was dirty, the shower door didn’t shut properly, the bath drain didn’t drain the water, the carpets were stained and dirty, there were previous stays food crumbs underneath the sofas, previous stays empty drink bottles under the bed, curtains weren’t blackout and didn’t close properly which meant there was lots of light coming through from sunrise onwards, shower tray and bath tubs were stained, the sofa was stained, random stains all over the furniture, dirt under the couches, just in general not what you’d expect from a property within the Hilton hotel chain, Hilton should be embarrassed to have their name associated with the residences as you’d expect the property to be at least a three to four star property, and although the hotel amenities were three to four star, the apartment itself was no better than a run down motel. With three kids, we were disgusted by the overall experience and it ruined our Christmas having booked over the holiday period. We paid a premium to be there from Christmas Eve through to the 28th December and it wasn’t worth the money spent and we should have just stayed home