Hoteles de 4 estrellas en Ulán Bator

I stayed at Grand Hill Hotel Ulaanbaatar for five nights in November 2025. During my stay, I experienced a serious issue that was handled in a highly unprofessional manner, which significantly affected my trust in the hotel. I had placed a sentimental hoodie in the wardrobe of my room. On the third day, due to very cold weather, I wore other coats when going out. I can confirm, based on all photos taken that day, that the hoodie was not taken out of the room. However, upon returning that evening, the hoodie was missing. At the same time, one of the two hotel bathrobes originally in the wardrobe was also gone. I immediately reported this to the reception. The male staff member on duty initially stated that it was “impossible” for the hotel or housekeeping to have taken any items. Only after repeated requests did he contact the housekeeping staff, who denied taking anything. He promised to review CCTV footage the following day. When I followed up the next day, other reception staff said they had no record or handover of the incident and asked me to wait until the same staff member returned in the evening. Only then was the CCTV reviewed. I was informed that the camera angle did not cover the room entrance, and no further investigation or follow-up was offered. Throughout the process, there was no clear investigation procedure, written response, or proactive assistance. Instead, the communication repeatedly implied that the issue might have been the guest’s responsibility. This approach lacked transparency, accountability, and basic respect for a paying guest. Based on this experience, I strongly advise future guests to take extra care in securing their personal belongings. In the event of missing items, the hotel’s response may be limited to denial and minimal follow-up, which is concerning for any traveler.

A really excellent hotel! The reception staff are so friendly and professional, and they speak very good English. They helped give me directions to nearby ATMs and also called a taxi service for me to go to the airport on my last day. The room was always very clean and the bed was comfortable. They have a laundry service that is quite cheap, and it was very convenient - you just have to put your dirty clothes in a bag and give it to reception, and they will return it to your room (usually on the same day). The breakfast was also delicious - a combination of a cooked breakfast, fruits, yoghurts, salad, cereals and cakes, along with tea, coffee and juice. I really enjoyed my stay here and I would definitely come back!

I had a pleasant stay at the Ramada Hotel overall. The service was excellent—staff were friendly, helpful, and made the experience smooth from check-in to check-out. The location is a major highlight for me, as it’s very convenient. I had to pick up my husband early in the morning from the airport, and it only took about 45 minutes, which worked out perfectly. There is also a lounge on the top floor, which is a nice feature, although it felt a bit old-fashioned. In fact, the hotel overall has an older style and could benefit from some modernization. The room itself was on the smaller side but still comfortable enough for a short stay. One issue I noticed was with the bathroom ventilation. Even though I was on a non-smoking floor, when I turned on the ventilator, cigarette smoke seemed to come through. Once I turned it off, the smell disappeared. Additionally, we stayed two nights, and housekeeping did not come to make up the room, which was a bit disappointing. This is an area the hotel could improve. Overall, despite a few inconveniences, I would still recommend this hotel for its great service and excellent location.

Fantastic. Got in late and met a guy from New Zealand who helped me out. Met connections from Australia completely by accident which hope will lead to job interviews. Close to city centre. Staff were very friendly. Rooms are not 5 star but suited needs and the staff do everything to make you comfortable. I took advantage of the gym and the sauna and also used the breakfast restaurant. Very good. Beer was also on tap and service was appreciated. Will definatly stay here again and highly recommended.

Estaba un poco nervioso después de leer las críticas antes de venir aquí, preocupado de que hubiera varios problemas, pero ahora puedo decir con confianza que este es un hotel en el que puedo alojarme sin preocupaciones. El precio no es alto en Ulaanbaatar y la ubicación es relativamente buena. Hay un centro comercial en construcción al otro lado de la calle y está a 20 minutos a pie del centro de la ciudad. El hotel también tiene su propia cafetería en el primer piso donde podrá tomar un descanso. Es bastante visible desde la distancia, pero es un poco sinuoso cuando se camina y no es tan fácil de encontrar. Hay un cartel de un restaurante coreano en el primer piso, lo cual es bastante confuso. Hay otros edificios altos cerca del hotel, pero no bloquean seriamente la vista. Se encuentra a 4 km de la estación de tren, unos 40 minutos a pie. Llegamos alrededor de las 10:30. El hotel fue muy considerado y nos registró temprano. La habitación es grande y relajante, con una cama suave, agua caliente las 24 horas (no necesariamente disponible en los hoteles de Mongolia), una bañera grande, toallas cómodas y gel de ducha de buena calidad. Un problema es que hay muy pocos enchufes. Sólo hay dos enchufes en toda la habitación, y uno está en el baño...no es muy conveniente. Una de ellas es que no hay servicio de habitaciones. Como solo me quedaría dos noches y la comunicación era incómoda, no pedí limpieza. Pero en general, es una buena opción para alojarse en Ulán Bator.

I would highly recommend this hotel, it is well located near the city centre and its staff are very friendly and helpful. They arranged a car to pick us up from the airport when we arrived and helped us check the time and location of the show we wanted to see. When we arrived they upgraded our room, which was beautiful, spacious and very clean.

호텔 건물 내부에 편의점과 한·중식당이 입점해 있어 식사와 생필품 해결이 매우 편리했고, 넉넉한 객실 크기와 푹신한 침대 덕분에 여행 피로를 풀며 편안하게 쉴 수 있었습니다. 위치와 조식은 평범한 수준이지만, 전반적으로 머물기에는 괜찮은 선택지였습니다.

Esta casa, que está reservada para su ubicación geográfica (a cerca de donde voy), es de todo tipo, aunque no en un punto muy malo, pero no puede ser capaz de hacer nada. La noche puede oír el sonido de KTV, el desayuno es muy malo, no es delicioso, la comida fría es principalmente, el servicio es muy general, el servicio de sonrisas no puede hacerse, el restaurante del segundo piso no está bien.

El agua caliente no es buena. Es demasiado caro.

Me gustó que nos registraran a las 2 de la madrugada sin ningún problema, pero la habitación estaba sucia; había pelos de otra persona en el desagüe del suelo. El hotel en sí es viejo.