Hoteles con spa en Hanói

El hotel era hermoso y nuevo, en una ubicación fantástica. El personal era muy amable y atento. Como el hotel es nuevo, había algunos pisos e instalaciones que aún no estaban en funcionamiento. Al ser uno de los bares, no cambió la experiencia, en general fue un hotel hermoso. Habíamos reservado la suite ejecutiva, pero desafortunadamente el aire acondicionado en el piso en el que estaba no funcionaba, por lo que nos cambiaron a una habitación de categoría inferior. Sin embargo, hicieron todo lo posible para compensarnos, con un masaje gratuito de una hora para cada uno de nosotros y nos acomodaron para un check out muy tardío, por lo que no nos quedamos varados para nuestro vuelo nocturno.

Generally speaking, people are very professional and friendly, the facility and the quality of service are also satisfactory, but unfortunately, some of the staff at this hotel lacked adequate hospitality. At breakfast, I went to the coffee machine because I wanted some coffee, and a staff member told me they would bring it to my table. However, another guest took that coffee, and no one followed up or assisted me afterward. Even when I went back to the coffee machine and showed that I was confused and in need of help, no one offered any assistance. In addition, I passed a housekeeping staff member coming out of the room next door, but she didn’t even greet me and seemed unfriendly. I hope these points will be improved so that customers can enjoy the stay at this hotel.

My recent two-day stay at Hanoi Le Chateau Hotel & Spa was nothing short of exceptional. From the moment I arrived, the service staff demonstrated a remarkable attention to detail and genuine care that truly set this hotel apart. The breakfast offering a delicious spread of options complemented by a breathtaking city view. It was the perfect way to start the day.

Me alojé recientemente en el Hotel Hanoi Solis 3 y, en general, mi experiencia fue regular. La ubicación era muy conveniente, cerca de muchas atracciones y con fácil acceso a restaurantes y tiendas, lo que facilitó mucho explorar la ciudad. El proceso de registro fue rápido y el personal, en general, fue amable y servicial. La habitación estaba limpia y cómoda, aunque un poco anticuada en comparación con hoteles más modernos en los que me he alojado. Las comodidades eran básicas, pero cubrieron mis necesidades para una estancia corta. Sentí que algunas áreas del hotel podrían mejorarse, especialmente el aislamiento acústico y la renovación del mobiliario y la decoración. El desayuno tenía una selección decente, pero le faltaba variedad algunos días, y algunos productos podrían haber estado más frescos. En general, estuvo bien, pero no fue excepcional. En resumen, el Hotel Hanoi Solis 3 es una opción decente si buscas un alojamiento céntrico y económico en Hanoi. Cumple su función, pero no esperes nada lujoso ni excepcional.

La ubicación es excelente. Está a unos 20 minutos a pie de la estación de tren de Hanói. Hay muchos cafés y restaurantes cerca. El hotel ofrece un excelente desayuno y un café local increíble. El personal es atento, amable y educado. ¡May fue genial! El hotel también tiene una preciosa piscina cubierta con una vista espectacular de la ciudad, así como un agradable bar en la azotea. Nos dieron una bolsa de regalo al hacer el check out.

臨時決定去的，在市區住一晚，選了還劍湖附近比較好一些的，第一次去越南，辦理入住可以不用在前台“罰站”，可以舒舒服服的坐着免費吃西瓜，喝飲料，等工作人員給辦理入住手續，還有一個很漂亮的服務員，給我們詳細的介紹了周邊的景點，夜市，火車街之類的，很認真的用英語給我們講解，真的很難得，哪怕五星級酒店入住，都沒有這待遇～房間比較普通，設施也有點舊了，但是整體OK的。出門吃東西也很方便。酒店的早餐，基本也可以滿足，中式西式都有，越南粉點了以後會主動送到座位，還會有人來給你倒果汁。還有我最愛的百香果！門口有幾個台階，工作人員會主動幫忙提行李的～難怪這麼多人喜歡來越南度假呀……

We had a very solid and comfortable stay at the San Premium Hotel, which is perfectly situated right in the heart of the Old Quarter. The location is incredibly convenient, with everything you could possibly need located just a short walk away. The absolute highlight of our experience, however, was the impeccable service. The staff is extraordinarily courteous, welcoming, and proactive. Their English proficiency is excellent, which made communication seamless. When I approached them with several non-standard requests, they handled them with high-level professionalism and genuine politeness, and they were always quick to assist with our luggage. The accommodation itself was highly satisfying. We stayed in a spacious room that featured a wonderfully large terrace. The bathroom was well-appointed and in great condition. Most importantly, the level of cleanliness throughout the room was flawless. The bed and pillows provided a very comfortable night's sleep, and I specifically appreciated the use of proper fitted sheets - a crucial detail for comfort that many hotels surprisingly overlook. It is exactly this kind of attention to basic hospitality standards that makes a property reliable. The only notable area for improvement is the breakfast. The morning buffet was quite monotonous and the food lacked flavor, so I cannot say I was impressed by it. However, if you are only staying for a couple of days, it is completely tolerable, especially considering the abundance of excellent dining options right outside the hotel doors. Overall, the exceptional staff, meticulous room cleanliness, and prime location easily make up for the mediocre breakfast. This is a highly reliable hotel that delivers on the most important aspects of hospitality.

/!\ Avoid this hotel. We would never recommend this hotel for your stay in Hanoi. Stayed 18-20 April 2025: 3 days, 2 nights. 1/ Overbooking situation - cancellation the day before landing My friend and I booked two separate rooms to stay at this hotel, the day before the check in, my friend's booking got cancelled by the hotel without information. We had contacted the hotel several times in vain, then it was confirmed that they have overbooked the hotel which caused to trouble to start with our holiday. Hotel Director of sales M. Victor N. did replied by email on the checking day 18/4 few hours before that ”we don't know the fact. You can make your reservation on our website now.” The remaining option on 18/4 morning was a ”suite” 14 times higher rate than our initial booking... Therefore once arrived at Hanoi, we wanted to get a refund of my remaining booking but the hotel reception lady Mrs Ruby was not helpful at first and rude towards us. Her non hospitality professionalism and communication led us feel very unwelcomed (no smile, no thank you, speaking vietnamese with her colleague in front of us). May need to review if she really should stay at the reception as this is client facing interaction and should be solution driven. She strictly insisted that she doesn't know why we only got one room left and my booking was non refundable even tough they did cancelled my friend's one few hours ago. After negotiation, she kept saying as it is non refundable, either we stay, either we book another room. At that moment, there was an another room not the Suite one that just got available ”King room” and if we could pay the price difference which is higher than our initial paid booking and need to stay together in the same room. As we just started the holidays and to not loose the money that we could not get refunded, we paid the difference to change to that room. We paid in cash to get that room. We thought that was going to be just one off issue/misunderstanding and could start our holidays. Note: If you pay in credit card they will charge 3% additional. The exchange rate is more convenient to change at jewelry gold shop in Hàng Bac street (5 mins walk), the rate at the hotel is too high, don't change there. 2/ Cleanliness As we got this better king's room with window, we were expecting that to be at least clean and suitable for 2 pax. The bed sheets and cushions were yellowish, the floor was not vacuum (dead bees staying there whole stay), the slippers are dirty, the wall is stained and some unfinished renovation. The worst is the shower/bathtub, once you shower, it will flood to the room, we had to put towels to absorb the water in the room. You have to ask for towels if they clean your room as they will forget. 3/ Breakfast Be aware that it is from 6:30am to 9:30am, the breakfast is correct as a mini buffet Overall this hotel is average, the positive points are the location and the other gentleman receptionist allowing us to have a ”late check out” at noon instead of 11am, as if after noon they will charge one night more. The hotel should stop with overbooking rooms that will cause unnecessary stress situation for everyone and need to be renovated. To be honest, you can have much more great options nearby, CLEAN and with great hospitality service. As part of holidays and for a decent price, just book another hotel to avoid negative start for your holidays. Enjoy your stay in Hanoi and in Vietnam! PS: on some platform it is indicated there is a gym but there is none. And the hotel team is aware of these comments as we filled the same to their paper review form.

El hotel está muy bien situado, y el hotel está muy bien situado, y el hotel está muy bien situado. El hotel no tiene piscina ni actividades muy limitadas. Otra cuestión fue la higiene en el bufete: Observé a algunos huéspedes (indios) tocando comida con sus manos baratas, y el personal no intervino. El restaurante de la ciudad, el hotel de la ciudad, el hotel de la ciudad, el hotel de la ciudad, el hotel de la ciudad, el hotel de la ciudad, el hotel de la ciudad, el hotel de la ciudad, el hotel de la ciudad, el hotel de la ciudad, el hotel de la ciudad, el hotel de la ciudad, el hotel de la ciudad, el hotel de la ciudad, el hotel de la ciudad, el hotel de la

Fui con mi pareja de viaje y pasamos 4 noches en este hotel ubicado en las afueras de Hanoi. Nos gustó mucho el desayuno que servían tipo buffet y muy completo. Los chicos del restaurante también fueron muy atentos y educados. El gimnasio fue un plus porque pudimos completar nuestra rutina de entrenamiento. Los cuartos era muy espaciosos, cómodos y apreciamos realmente la calefacción. No nos gustó mucho tener que desayunar con el humo de tabaco que entraba desde el área de fumadores y que el hotel estuviera ubicado en una zona tan fea. La sauna también fue decepcionante ya que no calentaba nada y estuvimos esperando demasiado a ver si hacía su función. Pero tuvimos que volver a la habitación. No pudimos usar la piscina porque había mucho frío.