Hoteles con spa en Hanói

¡Tuve una estancia increíble en este hotel! El personal fue excepcionalmente amable y se desvivió por asegurarse de que tuviera todo lo que necesitaba. La habitación era espaciosa, limpia y bellamente decorada, con una vista impresionante de la ciudad. Las comodidades eran de primera, especialmente el spa y el restaurante, que ofrecía comida deliciosa. Me sentí realmente mimado y relajado durante toda mi estancia. ¡Recomiendo ampliamente este hotel a cualquiera que busque una experiencia lujosa y cómoda!

Este es un hotel completamente nuevo, por lo que está muy limpio y el personal es agradable. Dejé mi anillo en la habitación después de hacer el check out y me ayudaron a encontrarlo y me lo devolvieron. ¡Muchas gracias!

We stayed at hotel chateau de hanoi for 2 nights and overall, it was an under-average experience. For its price (pre-discount and considering we were in Vietnam) it might not be that worth it. We booked the hotel because of its high-rated reviews and its branding as a 5 star boutique hotel. Upon arrival, we were greeted with welcome drinks and the staff was friendly. We arrived hanoi quite early, so we asked if we could do an early check-in. We were informed by the staff that an early check-in was not impossible, but there was an extra charge. It was however totally understandable that the hotel has their arrangements so we went along with the regular check-in time, but the staff quite passive aggressively told us that they informed us on WhatsApp— we were on a flight and later on a Grab to the hotel so we were unable to read the message entirely. I would expect a 5-star service to be more understanding. To be very honest, I would doubt if the hotel qualifies to be categorized into a 5-star hotel. Of course, the hotel provides customers with all the necessary amenities like toothbrush and shaving kits, but the hotel room didn’t have a window and lighting was insufficient. There was a bathtub, but there was no proper standing shower and it was just a shower head next to the toilet without curtains or doors. The twin bed was extremely small and too easy to be moved around (in a sense that if I wanted to sit at the edge of bed, the mattress would slide to that side). Hygiene was fine but some areas such as the wall and the bathing area could be improved. We ran out of tissue paper in the room as well but after housekeeping the box was still empty and not replaced with a new box of tissue. Soundproofing at the hotel was not solid since we could constantly hear noises from next door during midnight. In our booking package free breakfast was included, so we checked it out in the morning. A small buffet was provided, but the plates and utensils had oil on them. There was a set menu, but the scrambled eggs were not up to par and the pho was okay. Considering the hotel brands itself as a 5-star hotel, I would expect better hygiene and quality check. Location-wise, the hotel is located at the heart of Old Quarter. It is convenient but this also means traffic can get very hectic nearby. Moreover we realized the staff was getting less and less friendly as we reached the end of our stay. It would be nice if their attitude and service could be more consistent, again, given it is a 5-star hotel.

La ubicación es excelente. Está a unos 20 minutos a pie de la estación de tren de Hanói. Hay muchos cafés y restaurantes cerca. El hotel ofrece un excelente desayuno y un café local increíble. El personal es atento, amable y educado. ¡May fue genial! El hotel también tiene una preciosa piscina cubierta con una vista espectacular de la ciudad, así como un agradable bar en la azotea. Nos dieron una bolsa de regalo al hacer el check out.

Excelente atención al cliente por parte del personal. La ubicación era inmejorable, cerca de todo. A solo dos minutos a pie del lago. Reservé una habitación de lujo, pero los dos primeros días me dieron una habitación más pequeña y luego me dijeron que me la mejorarían. No estoy seguro de si fue una mejora o una reducción de categoría. Las fotos en la página web mostraban una ducha independiente, pero los dos primeros días tuve una bañera con ducha. La ducha tenía un poco de moho, pero eso ya es buscarle tres pies al gato. Aparte del problema con la ducha, todo lo demás estuvo bien. El personal es muy amable. Muy atentos y se preocupan por los huéspedes. Te conocen por tu nombre y número de habitación, lo que demuestra su amabilidad. Sin duda, recomendaría este hotel a cualquiera. Por último, el hotel me ofreció reservar un taxi al aeropuerto. Inicialmente me cotizaron 400.000, pero les dije que Grab era más barato y me cotizaron 230.000 con descuento. Me decepcionó que me dieran el precio más alto de entrada en lugar de aplicarme el descuento automáticamente. Sin duda, me habría dado una mejor impresión. No sé si fue por la barrera del idioma y si sí me ofrecieron el descuento, ya que soy del sur de Vietnam y el dialecto es diferente en el norte. Ojalá me equivoque.

Excelente ubicación, personal amable y cordial, gracias n placer fue nuestra estancia en este hotel, la amabilidad en el desayuno, … y el personal de recepción muy profesional y amable, volveré en un próximo viaje a Hanoi a ser huésped de este hotel

I had an amazing stay at Dolce by Wyndham Hanoi Golden Lake and it was truly one of the most unique hotel experiences I’ve ever had. From the moment I arrived, the service felt luxurious and welcoming. The complimentary macarons on arrival were a lovely touch and immediately set the tone for the stay. The hotel’s attention to detail and presentation really stood out throughout the entire experience. The room itself was incredibly spacious, modern, and comfortable, with stunning views across Hanoi. Large windows filled the room with natural light, and the overall atmosphere felt elegant and relaxing. Of course, the biggest highlight was the hotel’s signature gold-themed interior. The golden bath and even the gold toilet made the stay feel both extravagant and memorable , definitely something you don’t experience every day. Everything was beautifully designed and added to the hotel’s unique character. Another standout feature was the famous gold infinity pool. Swimming there while overlooking the city skyline was unforgettable. The rooftop atmosphere was calm and luxurious, making it the perfect place to unwind and enjoy the views. Overall, Dolce by Wyndham Hanoi Golden Lake offers a truly distinctive luxury experience with spacious rooms, exceptional views, unique golden décor, and excellent hospitality. I’d highly recommend it to anyone visiting Hanoi and looking for something memorable and different.

Fui con mi pareja de viaje y pasamos 4 noches en este hotel ubicado en las afueras de Hanoi. Nos gustó mucho el desayuno que servían tipo buffet y muy completo. Los chicos del restaurante también fueron muy atentos y educados. El gimnasio fue un plus porque pudimos completar nuestra rutina de entrenamiento. Los cuartos era muy espaciosos, cómodos y apreciamos realmente la calefacción. No nos gustó mucho tener que desayunar con el humo de tabaco que entraba desde el área de fumadores y que el hotel estuviera ubicado en una zona tan fea. La sauna también fue decepcionante ya que no calentaba nada y estuvimos esperando demasiado a ver si hacía su función. Pero tuvimos que volver a la habitación. No pudimos usar la piscina porque había mucho frío.

The hotel itself was quite good—not too dated, and the breakfast was nice. However, the attitude from staff was disappointing. We declined room service and instead collected water from the counter ourselves each day. On one occasion, we didn’t collect it in the morning, and when we asked for water at night, a staff member refused to provide it and told us to purchase from the hotel shop instead—but the shop had also run out of bottled water. This felt both ridiculous and unreasonable.

The location of Victor Metropolis Hotel was indeed convenient. The reception staff was also very friendly and helpful. They were very well-mannered and would offer assistance whenever required. The hotel is around 9 storeys high, with a roof top bar at the 10th floor. The room is relatively small, especially the toilet, with a bathtub shower area (that can make it very slippery to go in and out for kids/older folks). Sufficient amenities (such as soap/tooth brush) etc were provided, but be prepared that the quality might not be the best. Also, do note that there isn’t a lot of socket plugs available for charging. You have to unplug either a bedside lamp or another appliances to charge your own device. Overall experience was alright for the price offered!