We recently stayed for 4 days at the Friendly City Hotel Oktopus. What looked online like a well-maintained hotel with many facilities turned out to be a complete lie. Upon arrival, we were greeted with the news that the indoor pool was closed because it was warm enough outside (22 degrees and cloudy). We already found this strange. Once in the room, we saw several bloodstains on the curtain. When we pointed this out to the staff, nothing was done; they looked at me blankly and said this shouldn't be the case. No room change or even a simple apology was offered. The next day, we decided to go to the outdoor pool, but we were again disappointed: the facilities were closed. We couldn't use the kitchen, and the beach bar was also closed, so we couldn't even get a simple drink. When we brought this up, the staff responded negatively, claiming it wasn't their fault. We asked for a drink and some simple fries, but the chef refused to make it for us. This made us feel even less welcome. The staff told us that the next day we could eat and drink at the pool, so we went back to the outdoor pool as it was 26 degrees that day. Again, everything was closed. To order a drink, we knocked on the window to avoid walking through the lobby shirtless, and accidentally knocked over a plant pot. We went inside to clean it up on our own initiative but were quickly whistled back outside because we were wearing swim trunks. When we reported the fallen plant pot, the staff reacted very harshly, and the so-called facility manager walked away in the middle of the conversation. On the day of checkout, we were surprised by the lack of breakfast. When we asked about it, four croissants were thrown into the trays from which eight people had to eat. Shameful! We went to the front desk to argue about not paying the full price for a hotel that has nothing more to offer than a regular hotel. The owner was called in. We told our story, but without saying a word, he looked at us angrily and said, ”You can get 20 euros or nothing.” When we asked what he based this on, he said that we only paid 75 euros per room per night, so this was enough. We left it at that because we were completely fed up with the whole experience and the staff working there. Conclusion: If you plan to stay in Siegburg but are looking for extra facilities, do not book this hotel. There are cheaper hotels nearby that may seem to offer less on paper but probably offer more in reality! For me, never again (not) Friendly City Hotel Oktopus.
Muy bueno
42 Comentarios